Navigant Credit Union

Alerts come late and are not well designed. Apple Card should be your baseline alerts are live and info is relevant. App is a tool for customers to get their bank info. Not platform for adds.

Takes to long for deposits to hit account

I find the app very useful. However, there is one major improvement that needs to be made. It is extremely frustrating to try and deposit checks with a picture. I cannot tell you how many times I have to take more than half a dozen pictures before it will finally accept the image. The image looks fine on my side but it is still rejected. I wish they would fix this. especially since this happens when you do both the back and the front of the check. It sometimes takes me more than 10 minutes to finally get the check deposited. Big needless waste of time.

The online payments made are not updated on the payee’s section. I made 3 recent monthly payments, not 2 recent, monthly payments. Why are you hiding my payment history on one section of the app, when it’s clearly notated when I specifically search for the 3 payments in a different section of the app? That doesn’t make any sense to me. Go back to the drawing board.

👌🏻🫶🏻

Breezy

Been With Navigant for approximately 23 years, give or take. Have nothing to say except for AWESOME! I even recruited new members trough out the years for you… 😉😁 Keep up the GREAT work!

I'm not sure that the end user experience was considered. This new version supports business accounts and thus removes the need for the business app. Sounds great until you learn that you must log out and re-authenticate every time you want to switch accounts. Face-ID is essentially rendered useless as the configuration only sticks with the last configured account. Navigant went from 2 apps with easy authentication with Face-ID to a single app which inevitably requires typing your password whenever you want to switch accounts.

Great banking experience. Loan process was done in a timely fashion. I am now switching all of my banking needs to Navigant!!

On line deposit should be raised from $2500.00 per check