Navitus

It may be more the company itself, but the app seems to do the basics. But more info on your prior authorization status and or approval length is helpful. Not alot of self help. You have to keep calling to gain info needed on this process. In the app itself never encountered any bugs.

I have never been so unhappy with a prescription insurance. It does not tell me what my policy benefits are and does not cover ANY weight loss benefits. I was on wagovy and lost 20 pounds changed jobs got new insurance and guess what they do not pay for it. I guess I will have to have a heart attack first for them to help! You think something would be covered since you are trying to get healthy. I was just starting to feel good now I am in the same boat as I was such a disappointment!

The Navitus app is severely lacking in abilities. I can look at which medications I’m currently taking. Search for new ones - if I know the correct name. Find a pharmacy and how much the drug should cost (but not if it’s in stock). Call to talk to someone about mail ordering a drug that has to be renewed every month by new prescription - what a pain in the . And see what I’ve taken in the last 2 years. Great. However I can’t add the one medication that I had a severe reaction to to an allergy list because there isn’t an allergy list. I can’t send my monthly renewal prescription (or any scripts for that matter) to a pharmacy. It doesn’t even show the closest pharmacy to me. If I want to mail order my meds I have to call and talk to someone? Not gonna happen. I don’t even understand mail order. For one med I have to get retested every 6 months. So not only do I have to see a dr but now I have to call and change my script too? No thanks. This app could be useful. Instead it’s just informational. Not awesome.

I enter my phone number and it says it sent a verification code that I have to enter to confirm; however, no code ever comes to my phone despite multiple attempts. Please fix this.

Would be nice if it would work.

Unable to open an account due to application malfunction: an error message pops up every time the DoB is filled in, even the data is correct. Of course, from that step, you cannot go further. What else to say about an application which is not useable since the beginning?

If Navitus is your PBM, get this app, you need it. It feels like a necessary evil though. I constantly have to sign in, but I can’t do it with a password manager like LastPass (please fix!). Also medications that ARE NOT COVERED say with a nice green check mark “Covered/Not Covered 100% Member”. It really drags you along thinking maybe I can afford some help, but no. Please make it easier to login (maybe something more persistent) and admit when something isn’t covered. Other apps allow for password managers, my last PBM admitted something wasn’t covered. Everything changed to Navitus because they are “better”, well be better then. These aren’t even drastic changes, just UI discrepancies that also drive your users crazy. Thank you for actually reading this.

This app is terrible. It is so incredibly pointless and not user friendly. Don’t waste your life using it. I want the time I wasted downloading, trying to use this app back.

This apps states medications are covered when they actually are not covered. When my doctor sends a Rx to the pharmacy, the pharmacy sends me an email saying the drug is not covered. Do not trust this app.

Multiple frustrations with app. Would like to see a medication history available through the app. Would like to see when prior authorization on prescriptions is going to expire. A contact us option would be helpful.