Puts my home postcode 2 streets away from where I live Completely useless

The app update has not solved the terrible gps map which updates incredibly slowly. Even worse, it has not been set up to work with Voice Over, which means blind users cannot book taxis through it. This needs sorting out urgently. It’s an absolute basic requirement of app development.

I have used the company for the last 20 years, over the last few months pre booking on the app they have never turned up on time, there is always an excuse, sadly after so many years I have decided to try other companies moving forward as they cannot be relied on. Sadly the customer service is now non existent

Doesn’t confirm on the app sometimes that a taxi driver is on the way, gives the wrong time of how long a wait will be. Yesterday i took a taxi which said ‘7mins wait’ i had paid by card, never to know i’ll be an hour late. Today an employee drove off after 3mins of waiting and then was rude on the phone when I called back. Never taking the service again.

Been a regular customer with Neales for years but now use the app for all my bookings! It’s quick, easy and been very reliable so far! Now we can pay with debit card via the app no need for cash point stops on the journey 👍

NEALES is a great taxi company and this app does the job, it’s not flawless but it works and is handy for people like myself who need to book a taxi at 9pm at night for 8am in the morning and just want to lay in bed and not communicate like the hermit I am

As with other users comments, great taxi company that has rarely let me down. But the app started as a mediocre attempt at a great idea and has descended into something worse that never sends a receipt, and can’t find Heathrow airport. Sadly next week I will try a different company simply because I don’t want hundreds of pounds worth of expense receipts floating around on tiny pieces of paper.

Bad app for a good taxi company. Location search/ update is most painful and error prone. If booking taxi on the move, it's very difficult.

The first time you use is a card on the app it checks to see you have money in your account. Without any warning they charge you £0.01 before charging a further £1.01 before, two minutes later, charging you the amount of the taxi ride. Apparently it will automatically be returned within 2 days (normally) but to be honest I’m furious. If I have £1.02 it does not mean I have the cost of the taxi. It is also not standard practice. If they charge like this they should clearly state that in the app. I sincerely hope they have not done a credit check without permission.

I’ve been using this app since it’s release, and it was really practical. Nowadays, I don’t even receive notifications regarding my booking. Every other app works fine, except for this one. Moreover, the GPS system needs to be reworked because it has its flaws. The app is overall really buggy, so I would prefer it if the essentials were fixed before any new additions, not that I expect any updates. In this case, we just have to call, which in all honesty, defeats the purpose of this app. I really like this taxi company, but PLEASE fix this. Renew your contract with this software company or please seek another one.