New Bell Car and Limo Service

being charged for a ride app is so Ridiculous

I downloaded the app made a reservation only to call the company asking how much longer for the car to get to me only, to be told the drivers see the reservation but DON’T PICK UP THE TRIP. If that is the case might I recommend they REMOVE this from the App Store as this is extremely misleading!!

This place is the reason Uber and Lyft exist. They tell you a car will be there in 7 minutes. 20 minutes later you call and they say, “2 minutes away”. 10 Minute go by and no car so you call again. “Oh he is two blocks away, sorry traffic.” 50 MINUTES LATER THEY STOP TAKING YOUR CALLS AND YOU GET ANOTHER TEXT SAYING THE CAR IS 17 MINUTES AWAY. If you actually need a car, NEVER use these guys.

I mean you guys are great. I used to use New Bell all the time for local trips in the Brooklyn Area but it would be really really really nice and convenient if we could pay through the app with credit cards. You should work on updating the app and your service to accommodate that, otherwise I wouldn’t be have stopped using it.