Noom Weight Loss, Food Tracker

Effective when used. App however has been very slow to load (using an iPhone 13 pro max).

Unable to login to the app after creating an account. I keep getting an error that something went wrong. Recognises my email but doesn’t accept my password and doesn’t allow me to reset it. How do I cancel before it starts charging me?

Love the app and love the programme, yet it keeps crashing. First time I tried it about a couple of years back, it crashed half way through the programme and didn’t save any progress. I tried reopening the app multiple times, but it would just say it’s loading the profile and then turn off. I wanted to give it another go, so I reinstalled and restarted the programme today. It crashed after the first hour. Tried reinstalling, but it didn’t change a thing. Disappointing.

Some of the exit & delete buttons do not work too well & as a consequence my subscription was cancelled by mistake after visiting the ‘refer a friend’ - while there after already paying £14.00+ for my free trial; I was asked if I wanted to try premium? I wasn’t sure what that was so just in case it was more useful than what I’d already signed up for I checked it out. I discovered it was identical to what I was already signed up for, so hit cancel. A couple of minutes later I received an email saying my subscription had been cancelled. What I thought I was cancelling was a second subscription for the same thing. After lengthy discussions with support the issue could not be resolved without re registering, redoing the whole questionnaire again & paying for another free trial. Guys at Noom, you need to sort this stuff out.

I originally signed up for two weeks to trial the app. This was done with the Apple Store. When it was expiring I was sent an email to advise this was expiring and I could choose to renew etc. what was not clear was that when offering me the deals under the Apple Store I was being redirected to the Noom site where they setup a recurring payment using my Apple Pay authorisation. I believe I had not signed up for recurring and as I no longer used the app and my card had expired and I didn’t receive any further communication from Noom about my account about to expire I was completely taken by surprise when they charged me using Apple Pay on my old card. They have refused to refund the money. Incorrectly directed me to Apple who quite rightly advised this is not their issue. Beware of this. I have lodged complaint with my bank in regard to this terrible service and lack of customer support. Good luck if you are happy with this but I bet I’m not the only customer who feels they have been ripped off.

Excellent app, Holistic approach. Love it!!

This app has worked so brilliantly for me personally. I’ve been doing the programme for 3 months, and I’ve lost 20lbs which has brought me to my goal weight. I honestly cannot believe it as I’ve spent years trying to achieve what noom did in a matter of months! It’s not really a diet, but more of an education that changes the way you look at food and makes you more informed about your food choices. I am one very happy noomer :D Update. I am now 2yrs on from this, not only have I kept the weight off, but I’m the slimmest I’ve been since I was in my early 20’s. I would and have recommended noom again and again.

I have used Noom for some time just to track things. It is a handy app but the last few months the app itself has been glitchy. I have done all the updates etc but it still struggles to open on a daily basis. I have to close it and retry several times. Would be good if this could get fixed.

This is a great app, period. PLEASE fix it, so that it doesn’t load forever when I try to add something super quickly. Honestly it’s way too expensive for the app to be unresponsive to the point that I have to try and close + reopen (but even that doesn’t work most of the time).

This is my second time on Noom and it seems to have dialled back a bit on the endless well done’s which I found very irritating the first time round. What’s good is that it isn’t a diet - it’s more a tool to guide your eating in a positive direction. Firstly it gives you a lot of info about eating that helps you understand why you may be struggling to achieve a healthy weight Secondly it encourages you to monitor yourself by getting on the scales everyday if that’s something you can manage. Thirdly it asks you to log your meals against your daily calorie allowance. This is great as it breaks down what you eat into 3 food groups and you quickly develop your knowledge about what foods you need to eat more of - and what should only be a treat. Finally - this holds you to account because it’s all objective information and knowledge. It probably takes a bit more willpower than some things but there are no weird diets, no expensive unsatisfying bars or shakes and it works.