4.74 out of 5
7,028 ratings in Australia
Unfortunately had a smash in December, booked in for a review start of Jan and heard nothing since. Spent hours and hours with webcchat, phone and email, the call centre staff are nice but it’s impossible to speak to anyone in claims team. Clearly an issue and I’d avoid this business at all costs. Over 2 months since my accident, excess paid on the day. Parts of car are stuck together with tape and I nobody at NRMA can speak to me……
Morning, it’s only been 10 months since you approached ved our claim, now you say I need to fill out a “cash settlement fax form”, where is it please!
Tacs was really helpful and he didn’t waste any time in responding. Great service. The only thing I don’t like with NRMA is that I don’t get an option to insure my car for an agreed value any more. The amount is capped and I can’t increase the amount, and yet NRMA writes that it is an AGREED amount, but I didn’t agree to that amount.
Web chat is absolutely useless and times out Tried to extend my monthly instalment on the app but only gave me 7 days so I called after numerous tries on web chat and sat on hold for ages only to be told he can’t give me more than 7 days extension so was a waste of my time all round Been with NRMA for 3 yrs but I think it’s time to go elsewhere that has a better online chat and can offer more than 7 days extensions
Trying to pay a policy but keeps coming up as “you don’t have any payments” yet I keep getting emails telling me that my payment is due & yes current policy is due in January 2024 they keep sending SGIO policy numbers for me to pay but NRMA doesn’t recognise these
I really appreciate the option to change my installment dates
You are the best insurance company I have ever dealt with
This company is hiking prices like crazy elephant. They obviously are taking every opportunity they can to rip off
I myself have been with Nrma car insurance for as long as I have been driving. I agree with the other review Nrma may be more costly for some. But I too have never had any problems or issues dealing with any staff of Nrma. The road side assist has helped me out big time running out of fuel just out of Melbourne Nrma NSW talked with VIC roads branch and they were great, helping when I was stranded with my daughter due to a flat battery. Always on hand maybe not always on time but that is to be expected with traffic today. Well done Nrma….
Spent hours trying to simply reset password and never got a single email … joke
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
|
|
35
|
|
Top Free
|
|
253
|
|
Top Free
|
|
365
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| Name | Reviews | Recent release | |
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St.George Mobile Banking
More ways to bank
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160
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3 months ago | |
Australian Taxation Office
Australian Taxation Office
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68
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2 weeks ago | |
CommSec
Finance
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40
|
5 days ago | |
Macquarie Mobile Banking
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51
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2 weeks ago | |
Rest Super
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108
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1 week ago | |
Australian Retirement Trust
Manage your superannuation
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100
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2 weeks ago | |
Finder: Money & Credit Score
Savings, Deals, Loans, Offers
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47
|
1 month ago | |
AAMI App
|
52
|
3 weeks ago | |
Western Union Money Transfers
Send Worldwide
|
100
|
3 weeks ago | |
Aware Super
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60
|
1 month ago |
