I got the app and dongle based off of recommendations from a friend, and tried using it for the first time. All seems normal, asks me to sign in immediately, gets me to connect to the car. It then asks me what Volkswagen car I have. It gives me four options, and I accidentally tap the wrong one. This wouldn’t be an issue if the app worked on keyup, not keydown. But since it doesn’t, even though I didn’t let go on the wrong car, the wrong car was selected for my connection. I let the scan finish and disconnect, then go to reconnect. It defaults to the same car. Okay, let’s check Google. All people are saying is that you need to contact support. Surely not, surely it’s a basic setting. I mean, they charge people $100/year and $200 for the dongle, it can’t have a glaring issue this bad. Wrong! I tried contacting support, and it started me with an AI chatbot. It gave me very generic advice ‘why don’t you disconnect and it’ll show’ or ‘close and open the app and unplug and plug in the dongle’. Guess what, even deleting the car from my garage and uninstalling the app doesn’t work. Support robot has to be told that “No, none of your solutions work” before it sends the request through to support. Then, what does it tell me? ‘The support response time is on average 2 days’ 2 days?! For one misclick? Garbage

While it might read the fault codes DO NOT install any of the apps. They may not be compatible with one’s car. And pressing the uninstall button does not reset the values back to their original settings. So the problems persist. My car cannot be turned on without the horn and siren constantly going off and the windows won’t open.

No customer service help Said they would get back to me within two days it’s been three still no reply. Not sure if I buy credits when purchasing something with credits. If I have to do it again do I have to buy more credits for the same thing. Not a lot of information nor live help to better navigate the system.

Why isnt the OBDeleven V1 compatible with the new app?

come on you really shouldn’t be charging to go back from rainbow to stock. The program. Should be set into the iDrive setting. That’s pretty messed up.

I bought OBDeleven about 2 years ago and have been using it on all of my VW’s with no problem. Have used the live data function numerous times, the quick apps were awesome, HOWEVER. I recently made the switch to an F10 BMW and every time I open the app to scan the car or do whatever, the car cycles itself. So it shuts off the car completely then cycles back to accessory mode. This should not happen, it isn’t normal. Also, the lack of a live data panel is a huge downside. I need to see when the car last did its regeneration, how clogged the dpf is, and various other parameters. PLEASE FIX/ADD THESE FEATURES!!!

i just made an account and verified my email and now when i try to sign in on the app it just crashes to my phone's home screen.

I can’t do anything even with credits,now I bough 100 for nothing

Got this scanner after checking that my vehicle (BMW) was supported. But in reality it can only do a very basic diagnostic, there is no One-Click application available, etc. Disappointed.

I don’t understand why they can’t leave the old version for the owners of previous gen devices. Forced obsolescence. Will never get a new device from this company.