Official Summit Bike Share

The app keeps crashing, so we can’t rent bikes!

None of the concerns raised in the other reviews have happened to me. I have used these bikes to quickly get anywhere in town using the excellent bike path network, and at $30/month for unlimited 45 minute rides it comes in at less than half the price to rent a bike for a day. Docking and undocking is simple and straightforward, the bikes seem well maintained and the pedal assist makes getting up hills easy (I biked from Main Street to Deer Valley most days in the hottest part of summer and barely broke a sweat). As one user mentioned, I do not see a way to delete my credit card info from the app, but deactivating your account is a simple alternative. There are some places with an abundance of docks and other areas with none, so you may not have a dock right next to your destination, but that’s the only real complaint I have and it’s really minimal.

Used this app every single day for 10 miles for 2 months. Only had 2 problems, 1 being a bike tire being flat and electricity didn’t work once. Other than that super good app and bikes highly recommend

Wanted to ride bikes in Park City. The app would never accept my billing address despite a half dozen tries. Tried it on my boyfriend’s phone with his card. Didn’t work either. Lost our business and wasted our time.

We used these on a vacation in a town 10 hours away from home. Odds are that we wont be back but there is no way to delete our credit card from the app. Similar to another user review, we also had trouble getting the app to take our credit card at all. One tip for use is to remove the bike from the lock as soon as you here it open. Any delay and you will have to either call customer service or find a different bike to unlock. The bikes lock back up quickly and then the app wont cooperate for that particular bike again.

Twice we have tried to use their bikes. Both times we’ve had nothing but problems with their bikes. Issues mechanically, issues renting the bikes, and also issues with a bike “losing connection” that led to being stuck without a bike or anywhere near by to get a replacement. Customer service is not great as well. So far it has involved two phone calls to straighten out the bike that lost connection, explaining both times where the bike is and why I am still not using it. Won’t be using this service again.

No issues with the app, it worked as expected. Some very minor mechanical issues with the bikes, but it’s easy to swap out for another bike.

New riders. Vending machine was broken so we used the app. Very buggy, took many attempts to unlock. Then both my wife and my bikes had safety issues (handlebars came loose while riding), and now support is dragging their feet to refund us the rental fee despite sending us into traffic on sketchy bikes. Hope they get their program tightened up, this is a great program to have around Park City, but the execution leaves a lot to be desired.

Plenty of bikes at the stations but 9 out of 10 say “invalid state” when you try to unlock. Finally had one unlock only to discover a broke chain. There’s no way that this could stay in business as a for profit company. Sadly it’s just wasting tax payer funds and my day.

Honestly, I could write a better app than this in 20 minutes and I’m a pretty bad programmer. The interface is unusable, it’s doesn’t offer all of the available options, you can’t scroll where it says to “scroll for more”...I could go on but I’ve wasted enough time with this app. Boooooo