If you provide delivery service. Your app needs a way to report quality issues and missing items issues for refunds!

Fried items were way over cooked yet nothing was served hot. Carry out order that was picked up precisely at the specified time. It was obvious that the order had been sitting. OTB is nowhere near the pleasant dining experience it once was. Prices have risen, quality has diminished.

Alex L waited on us great service and polite & friendly! Food was very delicious! Alex made us feel so welcome! Keep up the fantastic service!

Great app easy to pay and order but not really intuitive to customizeburrito

I ordered a family meal for pickup, I didn’t realize that I didn’t get the rice and beans that go with the family fajita meal until I got home. I called OTB to tell them and they said they issued me a $15 credit. It’s been almost a week and I’ve seen no credit to my account. They need to be more careful because this isn’t the first time I’ve had a problem at this OTB.

Went to pick up food, they had given it to someone else. They redid order but food was not correct, totally left off the guacamole and quest and nachos were just thrown together. All the refried beans were on one side! VERY DISAPPOINTED!!

Order was rushed no sour cream, no guacamole, no pico but gave me chips and salsa I didn’t order

The app closes immediately when I try to open it. Yes, I have the newest IOS, but also did it before I updated.

IPhone 10 with most recent iOS. App used to to work but now no longer does. App opening screen comes up for a second and then closes. Tried rebooting iPhone and deleting and reinstalling app, and still same symptom.

$12 surcharge on top of delivery fee, on top of delivery tip $12.00 surcharge $11.20 driver fee $ 2.99 delivery fee $26.00 grand total to have our $74 worth of food delivered. Not worth it.