---
title: "ONP Solicitors - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "The O'Neill Patient Solicitors app is a mobile application which uses the latest technology to link clients to their lawyer quickly and easily.  Communicate with your Lawyer 24 hours a day by sending "
---

# ONP Solicitors — United Kingdom

![ONP Solicitors App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/5c/19/f9/5c19f9da-2075-eb8e-8a35-0524cca57864/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [Lavatech](https://apptail.io/developer/lavatech-PiA)
**Category:** Business
**Rating:** 1.8/5 (88 ratings)
**Price:** Free
**Bundle ID:** uk.incase.oneillpatient
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 2.17.7 (released 2026-03-09)
**Original Release:** 2020-05-27
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1503009278)
**AppTail Page:** [https://apptail.io/app/onp-solicitors-dJu/united-kingdom](https://apptail.io/app/onp-solicitors-dJu/united-kingdom)

## ONP Solicitors Description
The O'Neill Patient Solicitors app is a mobile application which uses the latest technology to link clients to their lawyer quickly and easily.

Communicate with your Lawyer 24 hours a day by sending messages and photos whenever you like. Your lawyer can also send messages to you which will be kept neatly within the app, recording everything permanently.

Features:
•    Provides automated regular updates to your phone or tablet whilst on the go
•    View and sign forms or documents, returning them securely to your Lawyer
•    A mobile virtual file of all messages, letters and documents
•    Ability to track case against a visual tracking tool
•    Send messages and photos direct to your Lawyers inbox (without needing to provide a reference or even a name)
•    Convenience by allowing instant mobile access 24/7

## ONP Solicitors Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/e8/dd/76/e8dd7690-b50a-1995-cdc8-af60bb466ca7/a0825e00-73ae-4234-a301-81dc7c2043b8_iPhone_XS_Max_Screenshot_-_Home.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/74/37/e1/7437e137-70c3-772b-8960-2c171ae8b0fe/c0ef1430-8fa1-4153-a5f4-41aaf8ce3022_iPhone_XS_Max_Screenshot_-_XDocuments.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/57/fe/fe/57fefeb8-a39e-d260-e0f0-a67ef1f3788f/3d8d01ad-0f98-4acf-b78e-663d433229ae_iPhone_XS_Max_Screenshot_-_Messages.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/b4/73/9f/b4739f86-a3df-fc1e-0398-e3be94416df4/bf9c752b-8ba1-4d23-8b34-6f9fea8478c0_iPhone_XS_Max_Screenshot_-_Process.png/1242x2688.png)

## ONP Solicitors Rating Breakdown in United Kingdom
- 5 stars: 13 (15%)
- 4 stars: 1 (1%)
- 3 stars: 4 (5%)
- 2 stars: 8 (9%)
- 1 stars: 62 (70%)

## ONP Solicitors Reviews in United Kingdom

### *---- "Buggy as hell"
Considering the importance of getting this right, why do companies release such shoddy apps?
-- andy38-ash, 2025-06-19

### *---- "Awful Process"
The process took me to an online portal, the portal does not sync with the app so if you don’t get notifications of pending tasks. 

Then they communicate via the app but if you don’t have it you don’t get notified so you’re in a communication black hole. 

The amount of work required in a remortgage means it’s more suitable for an online portal via a laptop and so to not have the platform in sync is crazy. 

I will look for brokers that don’t use ONP in future or do the remortgage myself and go to another solicitor.
-- Kingcantona1966, 2025-05-07

### *---- "Terrible application"
One of the worst experiences I have encountered is to use this app to complete my questionner .
Also to use this I’m paying 25 + Vat . Terrible, it would have been better to go back to paper mode than using this application
-- Vamshi.somanchi, 2025-03-28

### *---- "Unusable"
It failed at the first two tasks I tried to do:

(1) Filled in the answer to a question - but then found that the “submit” button is under the keyboard, and there’s no way of accessing it. 

(2) Had to sign a document, but the signing area is on a pop-up screen, so it moves when you try to scrawl your signature, making it impossible!

Also, reading documents formatted for paper on a phone screen is very inconvenient. 

Fortunately, ONP are willing to do everything by email, so we can avoid this app altogether.
-- Gadget17, 2025-03-13

### *---- "Straight from 2011"
The app is just not there. It seems to be a web view not optimised for iOS - the file export feature (critical given we have to archive all the docs) doesn’t work and the overall experience is so poor it makes me miss paper and letters.

ONP is charging us £29 to use the app which means they do have the budget to do something more aligned to the current century.
-- Giorgio Bonfiglio, 2025-01-15

### *---- "Not fit for purpose"
Not told application had started as they only communicate through this app. After being told you’ll be sent documents it turns out you have to find messages in this app. Nothing sent by post or email. You’re expected to do everything on your phone. I’d avoid in the future. You need to check with broker that they aren’t using before though which is more organised than most!
-- J153749, 2024-12-21

### *---- "Clunky, awkward and makes the process harder"
Some elements like completing the questionnaires etc are straightforward and easy to- but the document upload is seriously flawed and hugely frustrating- it does not have any capability for accessing files held on your device, except photos, so you have to screenshot confidential documents and upload those!! A long way from user friendly or secure….
-- Sidslammer, 2024-12-08

### *---- "Don’t install"
No not install or use this app. Said legal office cannot tell you why it is needed only alternative is using post. Ignore that and demand to use pdfs via email. Turns out we could do it all by email anyway! What a shocker?
-- mathnode, 2024-09-30

### *---- "Cheap, laggy feels fake"
Very cheap and poor quality app. You are limited to what photos you can attach as in file types, you can’t navigate and have hundreds of pages to read on a tiny screen! Why not email or online portal like any other professional company. Feels like a one man band company cutting counters doing things as cheap as possible.
-- Stevesykes, 2024-09-27

### **--- "Notifications stopped working"
Notification stopped working after the latest update. Please fix!
-- nico.tsl, 2024-08-31

### *---- "Not fit for purpose"
It sounds a great idea, and I loved the steps and progress initially, but then it falls down. Uploading things is a horrible experience - it doesn’t access the iOS photo folder or camera properly to allow you to use any of the filters or tools so it’s endless searching and you’re stuck with a fixed camera focus that is useless for documents. Uploads fail, many, many, many times - with no explanation as to why. And even having finally submitted all the ID documents after all those attempts, my solicitor messaged today saying he hadn’t received anything even though the app has them marked as successfully completed three weeks ago - so it has added a large and unnecessary delay. Everything is duplicated by email as well as through the app as the solicitors themselves don’t trust it - so what exactly is the point of this? It’s meant to make things easier, not more stressful and it fails miserably.
-- Ade_J, 2024-07-10

### ***** "So Thankful!"
In what has been the most stressful year of my life, with a looming tight financial time line. ONP made it so easy, the app is easy to use, and tells you when you’ve completed each step so easy to track progress - the chat function is clearly a real person (Robyn) who replied quickly with short clear statements in non technical phrasing, which I found so useful - also from having been charged £150 a email from legal firms per email I send in the past, I was surprised that I wasn’t charged for these questions and answers (Very appreciated). They turned around a re-mortgage and transfer of equity within 3 weeks. (I wouldn’t leave a review normally as I’m lazy but the existing rating seems to be from years ago - which isn’t a accurate reflection of the service now, which I couldn’t be happier with.) Will use them again and recommend)
-- 1301EW, 2024-06-13

### ***-- "Slow app and laggy with responses eventually"
App starts off well at beginning of the purchase process. Eventually I hear the notifications but when entering the app, there is nothing displayed or nothing to action. 

Then all of a sudden, things show up on their randomly in the day. It’s like there’s a lag of a few hours. 

Why not just email docs & communication on one thread instead? Makes more sense.
-- Sweep the dog, 2024-05-21

### *---- "Terrible App"
Awful app that just doesn’t work. Don’t bother
-- DHG17, 2024-03-23

### *---- "Terrible"
Considering you are charged £35 plus VAT for the pleasure of using this app it’s useless. It worked ok at first but half way through it not longer allows me to input anything into any box. ONP say IT department has been notified. Save you money and opt for the paper forms to be posted.
-- Natamundorama, 2024-02-27

### *---- "A joke"
What an absolute shambles of an app. Considering this is supposed to be for very important professional documents it is absolutely woeful. App crashes when you try and print anything, files won’t upload, slow, useless all round.
-- Tubz, 2024-01-31

### *---- "Waste of time and Money"
After a promising start, it quickly became clear that this app is a waste of time and money. Save your cash, do it over email.
-- Sheddie85, 2023-10-10

### *---- "Not a good process for property transactions"
The use of an App like this is not appropriate for property transactions, especially when each circumstance is different overall.
-- Worthingite, 2023-09-01

### *---- "The verification process doesn’t work"
Constant loop of verifying email but app not working. Very frustrating.
-- Markbrez07, 2023-05-24

### *---- "0 STARS - unprofessional and very slow"
If I could give 0 - I would. We have had terrible experience with O’Neil. Gemma our case handler has not replied since we bought the house a month ago, after emailing and ringing the company every week since and did not follow through our complain of the buyers not leaving items in the house when it was part of the contract. Very slow replies, when you ring the company a different person answers every time and says they will get you on a priority list but then never update you, you have to chase them. My mortage advisor recommended them but he has safely said he will be never doing that again! Don’t waste your time if you want a quick sale - you’ll have to do their job. Also extremely unprofessional saying things and taking it back like they owning us money. Wouldn’t have left a review if they could have replied but it’s about time since I have emailed several times and had no updates. AVOID AT ALL COSTS!
-- Amberlawn, 2023-05-06

[View all ONP Solicitors reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## ONP Solicitors Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United Kingdom | Business | #192 |

## ONP Solicitors Discovered Keywords
- onp solicitors

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## ONP Solicitors Available In
- [United Kingdom](https://apptail.io/app/onp-solicitors-dJu/united-kingdom)
- [United States](https://apptail.io/app/onp-solicitors-dJu/united-states)
- [Belarus](https://apptail.io/app/onp-solicitors-dJu/belarus)
- [Canada](https://apptail.io/app/onp-solicitors-dJu/canada)
- [Czechia](https://apptail.io/app/onp-solicitors-dJu/czechia)
- [Germany](https://apptail.io/app/onp-solicitors-dJu/germany)
- [Denmark](https://apptail.io/app/onp-solicitors-dJu/denmark)
- [Algeria](https://apptail.io/app/onp-solicitors-dJu/algeria)
- [Finland](https://apptail.io/app/onp-solicitors-dJu/finland)
- [France](https://apptail.io/app/onp-solicitors-dJu/france)
- [Australia](https://apptail.io/app/onp-solicitors-dJu/australia)
- [Italy](https://apptail.io/app/onp-solicitors-dJu/italy)
- [Mexico](https://apptail.io/app/onp-solicitors-dJu/mexico)
- [Malaysia](https://apptail.io/app/onp-solicitors-dJu/malaysia)
- [Norway](https://apptail.io/app/onp-solicitors-dJu/norway)
- [Philippines](https://apptail.io/app/onp-solicitors-dJu/philippines)
- [Poland](https://apptail.io/app/onp-solicitors-dJu/poland)
- [Portugal](https://apptail.io/app/onp-solicitors-dJu/portugal)
- [Russia](https://apptail.io/app/onp-solicitors-dJu/russia)
- [Türkiye](https://apptail.io/app/onp-solicitors-dJu/turkey)
- [Ireland](https://apptail.io/app/onp-solicitors-dJu/ireland)
- [Brazil](https://apptail.io/app/onp-solicitors-dJu/brazil)

---

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