Palacio Real de Madrid

App freezes & I have to turn off my phone to return to my Home Screen. Every single time. Don’t bother. Sorry the palace can’t find capable IT people able to fix it.

Save your money. The reviews are right, the app was frozen for 60% of the time. I eventually just shut it down and walked around without a guide. Better to rent at the palace if it’s important to learn deeper

I enjoyed it a lot!

I downloaded the app the night before our visit. Once at Palacio Real, the video guides would not play. They do not have wifi at the Palace, which made connecting more difficult. Basically, I lost my money buying this app. Back at home some videos would play without sound.

I was concerned by the reviews and some people not having it work. But I saw the reviews were pretty old and so I tried it anyway. Glad I did. I was able to access everything i wanted HOWEVER, several times I had to back out of a room (on the app) and re-enter to get the audio to play.

Before my trip to Madrid, I paid for the app, and downlodied the audio from the app.. When I arrived at the Placio Real, the app did not work! I had to pay for the audo tour at the palace and did not use the app. I would like a refund for the app because it did not work.

We downloaded this app in preparation for our visit to the Royal Palace and it did not work at all. We opened the app as instructed and tried selecting all the options - language, index, etc - with no luck. The app froze and didn’t allow us to proceed to the next screen at any point We ended up having to get the audio guide anyway!

El app se abre, pero en mi teléfono, es inutilizable; no funcionan las opciones, se traba el app... No me sirvió de nada. Y lo peor es que no me di cuenta hasta después de iniciar el tour, cuando ya no pude regresar para rentar un audio guía en la entrada. Quisiera que me regresaran mis 2 €.

Downloaded this instead of getting he media guide and was not disappointed. Using the app let’s you skip the media guide queue which can build up!

The app is unusable. It doesn’t accept the ticket code. We had to pay extra for the audio guide