PANCE PREP

App won’t load. Customer service is slow and non helpful. Had it over a month and haven’t been able to use it yet.

I keep getting lock out of the app and redirected to the subscription page. I’ve been in contact with costumer support but they can’t figure it out. They just keep creating new login information for me but it has t fixed the problem. When I pay that much money for an app I expect to be able to access its content. Super frustrating.

I recently just subscribed and bought the 1-year subscription for $70. However, the moment it finished accepting my patient, the app did not change. Instead it said “Network Connection Lost” and then asked me to pay AGAIN. I checked my email for confirmation of payment AND confirmation of signed up account. Both emails came in saying I have SUCCESSFULLY made an account and SUCCESSFULLY submitted payment. I checked my personal Subscription in my Apple Accoint as well and yep! I already paid. Yet the app said I did “not pay”. SCAM SCAM SCAM!!! As a one last attempt, I deleted the app and reinstalled it. Nothing. Shame on you guys.

Need to pay for the services, I hear it is worth it tho!

Absolutely love the questions, the explanations, and the easy at having thousands of questions at my finger tips. But! It’s bogus because I got a new phone recently, I was then locked out of my account. It’s been a week, I’ve emailed support everyday and still locked out. Emailed support is used loosely also, you have to go to the website and fill out a “contact us” form, which I’m guessing goes to nobody since I still have not heard from “support”. Can’t even re purchase because it’s says I already have an account, even trying with a new email does not allow me. Very upset about that.

I had the app for less than a month and was locked out of my account multiple times. Eventually I gave up on the app after reaching out to customer service multiple times and receiving responses from Eli that made it clear they had not actually read my emails or tried to understand the issue I was having with the app (constant lockouts when switching between devices even after logging out of one device before switching to the other). They’re so worried about account sharing that they have made the app restrictive to the point of frustration. Pro tip: Rosh review costs 279 but does not restrict your logins to one device (you can share an account with others, although I personally prefer not to in order to take advantage their performance analysis). Overall I found the Rosh to be a higher quality app and much more user friendly than PANCE Prep.

This app is a scam. It never gives you access to the content during the free trial or during the actual membership, which they will charge you for automatically. Reached out to apple for a refund. Haven’t heard back.

The questions and explanations are great, love that part of it. I understand the need to make sure every student pays their $70 for the service but I have multiple devices, and logging into my iPad results in an immediate ban? That seems outlandish. Definitely need to fix this problem.

The content is AMAZING! But the app needs major updates. Several reviews have said the same thing but the developer hasn’t responded. We need to be able to click subcategories and there needs to be a better option for selecting how many questions we want to select for each session. Doing several hundreds of questions in one sitting is unrealistic. Again love the app but make it more realistic for small study sessions.

Paid $70 for an app that locks me out constantly. Rules are to make sure your logged out of your iPhone if you are going to open on another app…however still locks you out and you have to wait for someone to unlock you account. So frustrating to have paid for this service and not be able to use it