4.55 out of 5
803 ratings in United Kingdom
From the minute we walked in till the moment we left our stay was a pleasure.Elliot who checked us in was polite and well mannered and nothing was a Trouble for him . The food amazing . The location brilliant walking distance to all major attractions. The area felt very safe and I would not hesitate to stay again
Arrived at the hotel, digital key doesn’t work and no one to help
Can’t get the latest app to work, get to the payment page when checking in remotely and just hangs, none of the options load to pay!
Well I won’t write a review of the hotel here, (have yet to stay) but just a few words regarding the app. It looks very impressive and seems to tell me all I need to know, and the digital key idea is a brilliant one. However, when I came to check in, I was prompted to update guest details for the three other people in my group. Unfortunately it seemed to randomly save/not save guest names. So I tried to enter details again and hit the save button, but it would only save details for two of us, leaving the other guests as named “unknown”! Off you can get that sorted I’d give it more stars.
The hotel is great - I’ve stayed there loads. The app is indescribably poor and barely if ever works. The experience is you go to the login screen, enter your details then wait. Nothing happens for a while, followed by… nothing. Sometimes you are lucky and get a “you are logged in” screen but then the only available option is the back key which takes you back to the original menu where you find your are now logged out - meaning important options like booking room service or a pool slot are unavailable. And they won’t let you swim unless you’ve used the non-working app to book a slot.
The on line checkin via this application never works!
Couldn’t do online checkin. Once checked in at the front desk could log in to use other services of app “Something went wrong please visit the online check-in desk” No point to this app if it does not do anything but frustrate the user!
My husband and I stayed at this hotel and it was a beautiful experience. The staff is very friendly. The room is a 10. The location is a 10. Thé view from our high floor room was a 10. Would go back in a heart beat. Only point for improvement is to have slippers in the room and bath maths in the bathroom.
Thank you so much…we stayed here for 2 nights and I have to say what a beautiful hotel…very clean and staff were very helpful and friendly…I have to give extra compliments to Edward from the restaurant he was fantastic and nothing was too much trouble…also Blake with our luggage he was fantastic!! The room was immaculate and decor was beautiful our view of the London eye etc from our room made it extra special…thank you we will definitely be returning! 😊
Central location, clean , staff attentive, all amenities that you need. Room well equipped and comfy.
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Top Free
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289
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