1.4 out of 5
67 ratings in United States
Exhibit A of DC government dysfunction. Extremely confusing, frustrating, non-intuitive, difficult to navigate, etc. Simple task, getting a visitor parking permit, cannot be done on app. Desktop hardly better. Printing requirement, insane, cannot be done at police station. System broken. DDOT 24/7 number=vacant. Just total utter breakdown at every possible level. Our tax dollars at work.
This is a terrible app. Needlessly complicated for both host and visitor. Wish we could still just go to the police station and pick one up.
To describe this app as illogical would be a disservice. It simply does not function by any rational rules. The separate instruction found in the web show screen shots that do not confirm to the screens shown by this abomination of some incompetent creator’s fantasy. It should be used only as an example of bad development work.
Confusing interface with too many steps to approve a visitor parking pass. And worst of all, the print pass function does not work. You have to go to the web site to print the pass. Sort of defeats the point of a mobile app.
This app used to work really well. But then there were some updates and it can no longer generate a permit to print when using an iPhone. You can schedule a vehicle, which is nice. But when you go to print the permit, the app states “Printing….please wait, this could take a while” and then the dialogue box disappears without letting you see the actual permit to print. If you need to print the permit, you need to go to the website on your web browser and print from that. Also, the app tries to use FaceID but then fails, requiring you to manually input your password every time. It’s a crappy app.
We tend to have low expectations when it comes to government-related apps, but DDOT has figured this one out. With so many changes during the pandemic to rules about parking enforcement of course drivers and residents have every right to be frustrated but this app provides a streamlined and intuitive way to get parking permits (for visitors, contractors, cleaners etc). I had been using the desktop-based portal and was pleasantly surprised to see that all my past work (existing permits, info) was easily accessible in the app. Well done DDOT! (Just please keep the app fresh and bug-free!)
this app is next level garbage. typical dc dmv style.
This app doesn’t work, isn’t clearly laid out, is full of bugs and quite plainly is a piece of garbage. An 8 year old could set up a better app. FIX THIS OR RETURN TO PAPER RESIDENTIAL PARKING PERMITS
Idea and purpose of this App would be quite beneficial if significant improvements are made. First, developers need to add facial recognition to the app to log on especially since newer phones don’t use fingerprint for access. Second, the App printing function needs to be fixed. For the last couple of months when you try to print a permit from the App, it states it’s printing and can take a while but the system never displays the permit to print nor ask where to send the permit to print. Support was contacted about the printing issue but no action has been taken. A lot of works needs to go into debugging and updating this App.
Very complicated and doesn’t work. Please bring back the paper permits!!!
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