---
title: "Passenger Assistance - Reviews, Revenue and Downloads in United Kingdom | Apple App Store"
description: "Passenger Assistance is the new app for disabled people and their carers to request assistance for rail travel in Great Britain.  Organise assisted train travel from one easy-to-use app. Input your ac"
---

# Passenger Assistance — United Kingdom
> Plan Assisted Rail Journeys

![Passenger Assistance App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/06/56/32/065632ea-268b-9bac-100f-2220bade50bd/AppIcon-Production-0-0-1x_U007emarketing-0-6-0-85-220.png/400x400bb.png)

**Developer:** [TRANSREPORT](https://apptail.io/developer/transreport-iESe)
**Category:** Travel
**Rating:** 4.8/5 (1,052 ratings)
**Price:** Free
**Bundle ID:** uk.co.transreport.personal-assist-production
**Store:** Apple App Store
**Country:** United Kingdom
**Version:** 2.13.4 (released 2026-08-11)
**Original Release:** 2021-05-24

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1542190496)
**AppTail Page:** [https://apptail.io/app/passenger-assistance-lDLi/united-kingdom](https://apptail.io/app/passenger-assistance-lDLi/united-kingdom)

## Passenger Assistance Description
Passenger Assistance is the new app for disabled people and their carers to request assistance for rail travel in Great Britain.

Organise assisted train travel from one easy-to-use app. Input your accessibility requirements and receive travel information.

Easy to use. Download, create an account, and start organising journeys today
Accessible. Covering a range of user requirements
Design in consultation with people putting accessibility first

Passenger Assistance is a new travel app for disabled people that simplifies the process of booking assisted train travel.

With everything in one place users no longer have to use several resources to get the information they need. With the Passenger Assistance app you can:

Request to book assisted journeys
Save time and have everything you need for your journey organised in advance
 Plan journeys with confidence

Organise end-to-end assisted train journeys across multiple Train Operating Companies. Passenger Assistance brings all parts of your journey together, removing the need to get information and request booking from multiple sources.

Instead, download the Passenger Assistance app and request to book your journey in advance, and get all the accessibility information you need for stations on your journey.

Setup your profile 

Whether you’re a wheelchair user, have an assistance dog or live with a non-visible impairment, simply fill in your profile and provide as much information as you’d like. Whatever your accessibility needs, there’s a space for it all to be listed on your profile.

Tell us about your journey

Let us know where you’ll be travelling to and from, on what day and at which time, so travel staff have all the details they need to make your journey run smoothly.
 
Assistance sorted

Send your request to book assistance on this new disability app and this will be sent directly to the train operator, who will arrange assistance for you. We will tell you when your booking is confirmed. Then, all you have to do is book your ticket and you’re on your way.

Passenger Assistance was designed by working with disabled people who regularly use assisted rail travel. Sometimes the journey booking process isn’t as easy or transparent as it could be. Passenger Assistance was created and designed to help improve accessibility across Great Britain’s rail network.

The Passenger Assistance app is a disability app suitable for anyone wanting to arrange an assisted train journey. This could be for a one-off trip or regular travel for work, school or any other reason.

A lack of certainty around the requesting of assistance can sometimes lead to delays, stress, and low confidence in using rail travel. Passenger Assistance has been created to address and give disabled passengers the flexibility and information needed to organise journeys with confidence.

In the near future, Passenger Assistance will be available for additional modes of transport, making travelling even more accessible.

Download the Passenger Assistance app for disabled people and their carers and be part of the new way to book assisted train travel today!

## Passenger Assistance Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/1d/04/6c/1d046cc0-e786-1207-ed50-1948466c7521/Apple-1.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/35/36/b3/3536b3ba-a372-88f9-7aa6-cbba2db92081/Apple-2.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/58/db/aa/58dbaa8d-fa19-e3d2-7867-577ddbff9ef8/Apple-3.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/43/55/c9/4355c98d-0d29-21a5-1d40-d57e15b4a0e0/Apple-4.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/b3/24/ee/b324ee93-d48b-6fbd-998b-0a374c11e45c/Apple-5.png/1242x2688.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/f4/70/01/f470011a-2384-ca28-e351-a43d9b749184/Apple-6.png/1242x2688.png)

## Passenger Assistance Rating Breakdown in United Kingdom
- 5 stars: 903 (86%)
- 4 stars: 103 (10%)
- 3 stars: 21 (2%)
- 2 stars: 8 (1%)
- 1 stars: 17 (2%)

## Passenger Assistance Reviews in United Kingdom

### ***** "Excellent"
Perfect just what I needed
-- **vics**, 2024-12-31

### ***** "Excellent service"
Makes travelling so much easier as a disabled traveller
-- Big T666, 2024-12-31

### ***** "Great"
Very easy to use
-- Charlies865, 2024-12-18

### ***** "Booking assistance"
Great app. Very easy to book assistance.
-- Crafty-lass, 2024-12-12

### ***** "Straight forward and user friendly!"
App is very easy to use, straight forward and easy to use. Happy with the app
-- Eniola O, 2024-12-03

### ***** "Brilliant app and brilliant service"
The app makes it easy to book assistance and works flawlessly. The staff are amazing. And the support easy to book.
-- Pjj7368, 2024-11-30

### ***** "Very helpful for disabled people traveling by train"
Seamless app takes all the stress out of arranging assistance on Railway in the UK
-- londonscottish, 2024-11-24

### ***** "Part journey to Nicola"
Euston transfer excellent
-- Sapcote buyer, 2024-11-24

### ***** "Excellent"
Very good service and when I phoned to speak to someone, they help with no fuss at all.
-- Big OJS, 2024-11-16

### ***** "Trip to Leeds"
As usual the app is excellent for booking assistance
-- shelkybell80, 2024-11-12

[View all Passenger Assistance reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Passenger Assistance Discovered Keywords
- passenger assistance

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