--- title: "Passenger Assistance - Reviews, Revenue and Downloads in United Kingdom | Apple App Store" description: "Passenger Assistance is the new app for disabled people and their carers to request assistance for rail travel in Great Britain. Organise assisted train travel from one easy-to-use app. Input your ac" --- # Passenger Assistance — United Kingdom > Plan Assisted Rail Journeys ![Passenger Assistance App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/5b/69/85/5b698567-0797-2f4a-a58a-011dcba18300/AppIcon-Production-0-0-1x_U007emarketing-0-6-0-85-220.png/434x0w.png) **Developer:** [TRANSREPORT](https://apptail.io/developer/transreport-iESe) **Category:** Travel **Rating:** 4.8/5 (914 ratings) **Price:** Free **Bundle ID:** uk.co.transreport.personal-assist-production **Store:** Apple App Store **Country:** United Kingdom **Version:** 2.13.0 (released 2025-08-27) **Original Release:** 2021-05-24 **Languages:** English **App Store Link:** [Download on Apple App Store](https://apps.apple.com/gb/app/app/id1542190496) **AppTail Page:** [https://apptail.io/app/passenger-assistance-lDLi/united-kingdom](https://apptail.io/app/passenger-assistance-lDLi/united-kingdom) ## Passenger Assistance Description Passenger Assistance is the new app for disabled people and their carers to request assistance for rail travel in Great Britain. Organise assisted train travel from one easy-to-use app. Input your accessibility requirements and receive travel information. Easy to use. Download, create an account, and start organising journeys today Accessible. Covering a range of user requirements Design in consultation with people putting accessibility first Passenger Assistance is a new travel app for disabled people that simplifies the process of booking assisted train travel. With everything in one place users no longer have to use several resources to get the information they need. With the Passenger Assistance app you can: Request to book assisted journeys Save time and have everything you need for your journey organised in advance Plan journeys with confidence Organise end-to-end assisted train journeys across multiple Train Operating Companies. Passenger Assistance brings all parts of your journey together, removing the need to get information and request booking from multiple sources. Instead, download the Passenger Assistance app and request to book your journey in advance, and get all the accessibility information you need for stations on your journey. Setup your profile Whether you’re a wheelchair user, have an assistance dog or live with a non-visible impairment, simply fill in your profile and provide as much information as you’d like. Whatever your accessibility needs, there’s a space for it all to be listed on your profile. Tell us about your journey Let us know where you’ll be travelling to and from, on what day and at which time, so travel staff have all the details they need to make your journey run smoothly. Assistance sorted Send your request to book assistance on this new disability app and this will be sent directly to the train operator, who will arrange assistance for you. We will tell you when your booking is confirmed. Then, all you have to do is book your ticket and you’re on your way. Passenger Assistance was designed by working with disabled people who regularly use assisted rail travel. Sometimes the journey booking process isn’t as easy or transparent as it could be. Passenger Assistance was created and designed to help improve accessibility across Great Britain’s rail network. The Passenger Assistance app is a disability app suitable for anyone wanting to arrange an assisted train journey. This could be for a one-off trip or regular travel for work, school or any other reason. A lack of certainty around the requesting of assistance can sometimes lead to delays, stress, and low confidence in using rail travel. Passenger Assistance has been created to address and give disabled passengers the flexibility and information needed to organise journeys with confidence. In the near future, Passenger Assistance will be available for additional modes of transport, making travelling even more accessible. Download the Passenger Assistance app for disabled people and their carers and be part of the new way to book assisted train travel today! ## Passenger Assistance Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/1d/04/6c/1d046cc0-e786-1207-ed50-1948466c7521/Apple-1.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/35/36/b3/3536b3ba-a372-88f9-7aa6-cbba2db92081/Apple-2.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/58/db/aa/58dbaa8d-fa19-e3d2-7867-577ddbff9ef8/Apple-3.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/43/55/c9/4355c98d-0d29-21a5-1d40-d57e15b4a0e0/Apple-4.png/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/b3/24/ee/b324ee93-d48b-6fbd-998b-0a374c11e45c/Apple-5.png/1242x2688.png) - [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/f4/70/01/f470011a-2384-ca28-e351-a43d9b749184/Apple-6.png/1242x2688.png) ## Passenger Assistance Rating Breakdown in United Kingdom - 5 stars: 783 (86%) - 4 stars: 92 (10%) - 3 stars: 18 (2%) - 2 stars: 8 (1%) - 1 stars: 13 (1%) ## Passenger Assistance Reviews in United Kingdom ### ***** "Excellent" Perfect just what I needed -- **vics**, 2024-12-31 ### ***** "Excellent service" Makes travelling so much easier as a disabled traveller -- Big T666, 2024-12-31 ### ***** "Great" Very easy to use -- Charlies865, 2024-12-18 ### ***** "Booking assistance" Great app. Very easy to book assistance. -- Crafty-lass, 2024-12-12 ### ***** "Straight forward and user friendly!" App is very easy to use, straight forward and easy to use. Happy with the app -- Eniola O, 2024-12-03 ### ***** "Brilliant app and brilliant service" The app makes it easy to book assistance and works flawlessly. The staff are amazing. And the support easy to book. -- Pjj7368, 2024-11-30 ### ***** "Very helpful for disabled people traveling by train" Seamless app takes all the stress out of arranging assistance on Railway in the UK -- londonscottish, 2024-11-24 ### ***** "Part journey to Nicola" Euston transfer excellent -- Sapcote buyer, 2024-11-24 ### ***** "Excellent" Very good service and when I phoned to speak to someone, they help with no fuss at all. -- Big OJS, 2024-11-16 ### ***** "Trip to Leeds" As usual the app is excellent for booking assistance -- shelkybell80, 2024-11-12 ### ***** "Excellent service" Once familiar with this app it is so easy to ensure a safe and worry free journey, -- uncle mabel, 2024-11-07 ### ***** "JCGdG" Easy to use and so so helpful -- deGidts, 2024-11-05 ### ***** "Awesome app" I recently underwent knee surgery and needed assistance at the station. When I arrived they knew exactly what I needed when I told them where I was going. I booked 3 days in advance. The lovely gentleman at Exeter St David’s was so friendly and didn’t make me feel awkward at all. He carried my rucksack and helped me on to my train where he helped me also find a priority seat. Easy to book, and provides an incredible service. -- Jaimie98, 2024-11-05 ### ***** "Helpful" Sounds like it will be an enjoyable trip -- hdsjjfjgjdjsbdbfnjejsjdg, 2024-10-27 ### ***** "Georgie Thomson" So far I have found it helpful but shall review on the 30th -- Georgiet95, 2024-10-27 ### ***** "Mobility scooter" Great to have an App to book assistance. Easy to use -- Bonnyholly, 2024-10-22 ### ***** "Easy to use" First time travelling on a train in a wheelchair and found the app really easy to use and very handy for getting assistance. Missed my booked train, but the station staff were ware to expect me and very helpful getting me on and off. -- Chimaericus, 2024-10-17 ### ***** "Train assistance" Very good service really helpful -- pastyboy59, 2024-10-07 ### ****- "Good and easy enough to use" Useful app to use however I would like to suggest the journey assistance options trying to be improved to include navigating departure and destination stations, assistance with purchasing ticket(s) if doing so at departure station, the possibility for staff to provide information in simpler and more easy to understand language and taking a little more time to explain things. -- Tomato.02, 2024-09-26 ### ***** "Super Service" When you need assistance with any rail travel make sure you book it through the passenger assist app It’s easy to do and generally the support provided for elderly or infirm passengers is usually very good -- Ibbo2010, 2024-09-25 [View all Passenger Assistance reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews) ## Passenger Assistance Store Rankings | Chart | Country | Category | Rank | |-------|---------|----------|------| | Top Free | United Kingdom | Travel | #416 | ## Passenger Assistance Discovered Keywords - passenger assistance ## Apps Similar to Passenger Assistance - [CrossCountry](https://apptail.io/app/crosscountry-ECb/united-kingdom) - [TransPennine Express](https://apptail.io/app/transpennine-express-WCb/united-kingdom) - [Blue Badge Parking](https://apptail.io/app/blue-badge-parking-hij/united-kingdom) - [Seatfrog: Rail Journey Planner](https://apptail.io/app/seatfrog-rail-journey-planner-WEj/united-kingdom) - [Taxicard Booking App](https://apptail.io/app/taxicard-booking-app-PVj/united-kingdom) - [Railboard - National Rail](https://apptail.io/app/railboard-national-rail-eRm/united-kingdom) - [TrainSplit - Split Ticketing](https://apptail.io/app/trainsplit-split-ticketing-Iep/united-kingdom) - [Avanti West Coast](https://apptail.io/app/avanti-west-coast-YDt/united-kingdom) - [imabi Travel Guardian](https://apptail.io/app/imabi-travel-guardian-rJB/united-kingdom) - [Virgin Train Tickets App](https://apptail.io/app/virgin-train-tickets-app-wCC/united-kingdom) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. 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