Poor design and bad CS services
Not able to stably handle sizeable photo backup from iPhone 15 pro max 512GB, my iPhone got stuck when activate the automatic photo feature and it takes over one week to backup for only 60GB but I have much more then that… I paid for the 2T package and request refund for the unused period within a month but refused, i have no choice but delete the app, my iPhone resumed normal after APP deletion, DONT install the app if you have a big size of photo to backup. No direct email to report the problem,I have respond from the official after I submitted a couple of time, they claimed they have replied me but i didn’t respond, in fact this was not correct. Poor CS and impolite responses.