Secure, easy, convenient, PECO’s free mobile app allows you to easily access and manage your residential or business account on the go. Get alerts, view and pay your bill, track your usage and more -- right from your smart phone or tablet. The mobile app makes it simple also to manage more than one account at a time. Plus, many of the app’s features can be viewed on your Apple Watch. Download the PECO mobile app today.
Key features of the mobile app include:
· Easy sign-in with your fingerprint or “keep me signed in” option
· Effortlessly pay your bill
· Report an outage
· Check your outage status
· View the outage map
· View your bill
· Check your balance
· View your account activity
· Manage your AutoPay and Budget Billing settings
. Report your outage without signing in
· View usage data and trends
· Compare your bills
· View your bill forecast
· Set up alerts for your outage status, when your bill is ready to be viewed, upcoming payment reminders, and more
I had an issue last month that still has not been resolved. I tried to switch to a payment plan to help me with a larger bill and it didn’t end up going through in time. I was enrolled in autopay, so the payment ended up going through in full. I had initially tried to handle the issue with several weeks notice, but my request for escalation was never noted on my file, so by the time I followed up, it was the Friday before the bill was due and it was too late.
Now, even though the bill was paid in full, I found out I am still enrolled in a payment plan and there is no way to undo it. Also there’s a glitch with my current bill and it errors out when I try to download it to see the breakdown. When I called customer service they have the same issue on the backend trying to view my bill, so now they have to mail it to me and the issue is getting delayed for several more weeks.
PECO is great until you have an issue and it is incredibly frustrating trying to get it fixed or understood.
No thanks!
No thanks!
Always an “error” message
This app isn’t all that great, it makes it so hard to do everything! I always get an error message when signing in, or trying to pay my bill, fix my settings, literally EVERYTHING!
Always down for maintenance
App is ok but it’s taken down for maintenance almost every day
PECO Pyment
The PECO online system is adequate and effective for online users. Thank you🙂🙂
Update, please!!
I’ve been unable to set up Alerts in the app since the last IOS update. Every time I try to set up an Alert I get the same “try again later…” message. Yes- I’ve deleted the app and reinstalled it. Contacting PECO customer service was a dead end… otherwise it’s fine as apps go.
PECO app is easy to use.
The PECO app is easy to use. I highly recommend it.
We're working on loading the app
For literally ever. I haven't been able to get the app to load in months.
buggy
Can’t see pdf’s of my bills.
Super slow, impossible to use
Changing a billing system can’t be that difficult; now also their app is broken. Great!!
