Pets at Home

Awful search feature with no back button so you have to start again every time?

damn! I can’t order online to have stuff delivered for a therapy cat. Don’t offer delivery for peoples pets if yous aren’t going to deliver to them. Shame that yous had to grey out delivery services now I can’t get the stuff I need for him. Good JOB!

Checkout ‘greyed out’ but doesn’t tell me why

Not able to access repeat orders and need to cancel next repeat as on holiday

I would like to express my thanks to all the staff at the Haverhill store. Every time I go, they are very helpful and friendly and always give me excellent advice.

I signed up and have logged in. The account card shows my name but not my number. I click on the vouchers but there is always an error sign. I’ve logged in and off, I’ve deleted and reinstalled it but still doesn’t work. Shame, as I would have liked to have used the vouchers I received when I signed up.

Nice app but extremely cumbersome to find your active repeat subscriptions back

Unable to access this app to use vouchers in Redhill store, very dissatisfied.

This app never keeps track of previous groom appointments. Today I was asked to create a new account because it could not find my previous account. Once I setup the account it found my dog’s profile but any previous activity around bookings was lost. Get this sorted. It’s a complete time waster.

The worst app I have ever encountered! I can’t change my loyalty card, I can’t buy anything as it keeps saying something went wrong and now it says I can’t progress with the app until I change my password, which surprise, surprise, when I try to do it, it says something went wrong. I’ve tried customer support and they suggested I deleted my account and started again - surprise, surprise, this failed also! I’ve updated the app and done everything I know, now I can’t even get into the it!