Can’t even register. Had plenty of time since I’ve been on hold for 35 minutes already trying to leave a broken meter report. The app is representative of the company.

You have to register to report anything, and it can take 24hrs for your registration to be approved. So, if you see a hazard when you’re out and about, you can’t effectively report it if your registration isn’t complete. Doesn’t look like there’s any option to report as a guest. You’ll be better off calling their emergency number.

I am a PG&E customer of many years, but my electricity is with SMUD. I would like to track my daily gas usage like I do my electrical on the SMUD app, but PG&E doesn’t have such an app, only one to report electrical outages. Why?

This app doesn’t work to pay my bill. Very frustrating and misleading. Please help

Why not create an app?

Just leaving a review here since they make it impossible to give feedback anywhere else. This is the worst and most incompetent power company ever. Don’t count on them to fix anything, they’re only here for your money.

Went through 10 pages of instructions and finally got to the upload page. Clicked submit and then got an “upload error”. This is literally the point of the app. Guys - forget the how to wizards and just get uploading rock solid.

What the heck!! I’ve made several attempts in course of several months to download your App and it still bring up a map I don’t need or care for. With the amount of increased rates your company imposed on your customers, you can’t even come up with a decent app. Ugh!!!

Didn’t even keep it an hour before deleting.

I have looked all over this app and the App Store. How do you pay your bill???? I had the app to pay my bill on my other iPhone. Then when I upgraded to my new iPhone. Went to download my apps, this was the only option for PG&E. But you can’t. Pay your Bill!!! I have to go to my old phone and use the app I have on it to pay!! Because that app can’t be found. Just this report it crap. So what’s the deal???