Phil & Sebastian | Hoopla

Even with location sharing turned off it knows when you are near a store.

As a User Experience designer by trade there is literally no worse experience than taking my money for something they don’t have. This happens constantly - I order donuts or breakfast sandwich only to arrive and find they aren’t with my order. It is then somehow my responsibility to ask why my order is incomplete and then fight to be refunded. If you don’t have them available just don’t let me order them! It’s a much better experience to not be able to order something than it is to order something I won’t receive and then hope their cashiers can figure out how to refund me.

**Dec 4th- it’s fixed! I received the most amazing customer support from the Phil&Seb team. It’s been a long time since I’ve felt this valued as a customer! After a few calls and troubleshooting, it was determined that my account set up on the new app was incomplete. So they deleted my profile and I was able to logon successfully! My balance transferred over! Excited to use the app for Hoopla donuts too! Will have to visit a location that offers both :)******************************* I went to Phil & Seb yesterday only to find out they changed their app. I downloaded this newer version and despite deleting and reinstalling. It keeps on giving me an error message. Saying something went wrong and to reload or try the app at a later time. Not happy at all as I have funds loaded on my previous app

Better, fresh look and workflow than the last app. Best service responses I’ve ever seen, and app updates to fix minor issues to come. Besides, it’s the absolute best coffee!

Quick to respond to my log in issue with this new app! Thank you Phil! Happy to enjoy my daily cup of Phil & Sebastian coffee and get new points! The best coffee in Calgary. Great selection of coffee and non-coffee in their menu with quality and local products. I am obsessed with the grilled cheese plus tomato sauce and their avocado toast. The Chinook location is my favourite spot. It’s a relaxing vibe with green plants. The baristas are so helpful and knowledgeable. I appreciate that they have a good gluten-free oat milk. I am suddenly craving a tall cup of mocha latte.

Love all the special loyalty incentives and the ability to save my favourite order combos and frequent cafe location. Beautiful photos of the inventory and products!!