Pier 1 Imports

Weeks ago I ordered $200.00 worth of Ginger Peach liquid (I forget exact title)and NEVER received it!!! My credit card was charged , order was supposedly shipped and then absolutely nothing and you people are impossible to get in touch with!!! I am so disappointed with this service and if this is the way you do business BRING THE STORES BACK!!! What can be done about this fiasco? Constance M Ponder - OH

Missed shopping at your stores

Miss the actual store. Longtime customer. Took a friend who bought entire dining room furniture. Commission?

I purchased some Christmas ornaments for my tree. They did not work so I wanted a refund. My items did not say no returns. They did give me an in-store credit but that is not what I wanted.

Patchouli was the best scent ever!!! Bring it back if at all possible!!!!

I just find the shipping outrageous! I so miss Pier One stores and Steinmart. They were the best! I would have bought more but $12.95 was as much as the candle was originally. I have many items from the stores. Mirrors, tapestries, furniture etc. Sure miss going in to Pier one once a week!

Every time I get on the site you are always out of stock! I love the patchouli anything, I never see the refills in the diffuser big bottles anymore or the little bottles of oils in patchouli, vintage linen, or pink champagne! I absolutely love those scents (Patchouli & Cardamom, Vintage Linen, & Pink Champagne). The last order one of the Patchouli & Cardamom was broken, thank goodness I bought 3!

I was SO excited to be able to order online. I downloaded the app, and chose the LeVien ornament I wanted. What a bargain! 14.95 . There were 2 choices but no way to choose. The payment page wouldn’t accept the code “FRIDAY”. I went through chat and finally got it to tell me a real person would call me. NOPE. Didn’t happen. Tried again. Nothing. Again, nope. Emailed a request (twice) to speak to a representative and still no call. I now know why all the stores closed. Customer service is non existent.

Disappointed by the app, you can’t even filter for anything. Very frustrating since I never use my computer, developers should fix and make more user friendly before they lose customers

This the worst retail app I’ve ever used. Products are poorly displayed. Filters either aren’t available or don’t work. I love Pier One products but they just lost me as a customer