PNS eShop

I am writing to express my extreme disappointment with the app’s performance. Nearly every interaction, from tapping a button to navigating to a new page, is followed by an abnormally long loading screen. Given that my network connection is stable and fast, this indicates a potential deep-rooted issue in the app’s code or server infrastructure. The user experience is, frankly, infuriating. While I do not typically leave reviews, the subpar quality of this experience has compelled me to provide feedback. For a company of your stature, this level of quality is unacceptable. I urge your development team to investigate and resolve these performance bottlenecks as a matter of urgency.

彈app呀，大佬

Rubbish app. Always been slow. Then after updating went all white. Had to remove and reinstall. Even worse, can’t input discount code now. I had to add the discount code on the webpage. Is it really so difficult to hire a proper IT company to do the job?

Absolutely rubbish. And they have even just done an update. CS for the e-shop is also sub-par. If I hadn’t purchased cash vouchers, I would have gone to a different company. This deserves no star.

I’ve tried so many times to sign up and sign in this app, it’s pretty much impossible. It’s just very annoying. I’ve tried to change my password and it was supposed to be successful. However I was unable to login. I think you should reply via my email address to ensure it’s a proper sign up.

This is the worst app ever. Need to update almost every time I use it. And each update is as slow and buggy as the last. Super slow too and often crash. Just the worst website. You would think LKS can find the best web developers in hk. But no….. I hate this app.

App As Broken as hongkong lol

New app is broken. Can’t increase the order quantity. Very slow.

-Hard to find items. -Shows in stock when you put in your cart but when you go to pay tells you it’s out of stock and you need to go back and search again -even you delete items from your cart they magically reappear later -slow to process credit cards. uses an external processor? who does that these days? -doesn’t give you the option to refuse some “free” items that just end up in the garbage. I don’t want a free plush toy for buying two pcs of soymilk The new marketplace app is much better but some items can only be found at P&S unfortunately.

1) ages to load and edit cart 2) painstakingly fill cart and then during checkout, it will say the items are out of stock, please remove from cart. System obviously knows there’s no stock, but it will NOT show you it’s out of stock until you are halfway through clicking checkout. And it’s so difficult to remove and proceed. AND the out of stock items are STILL available to be browsed and add back in AGAIN- just CANNOT checkout. 3) mysterious disappearance of my MoneyBack points. How can it be NEGATIVE hundreds of points- I owe them points?!? Whhhat?? And customer service doesn’t respond to my enquiry on that. Of cos not. Why should they?? What’s the point of providing service??