PodderCentral®

Where is the button to reorder pods? I can’t see when my next order will ship, and I can’t order new pods.

Would love to be able to reorder from my app but can’t just says contact insulet. I’ve had nothing but problems with it.

Tried calling there customer support team for days now and no response they put you on hold for hours then say we will call you when next operator is available but don’t

The app is easy to use but a little bit frustrating. Luckily I have logins for different things written down because there us no “remember me” feature for this app, so you will be entering your username and password every single time you want to log in. And if you don’t have the newer phones, you don’t get the chance to set up any sort of facial or fingerprint ID. But phones with the facial unlock capability do get to log in that way. Also to have to call to update payment information but not insurance information is odd to me. The point of having the app is so we don’t have to call, but for certain things they make you call customer support. No biggie, but would just make the UX better imo. Whatever we would usually need to contact them by phone about, they should make a feature for in the app.

Apps acts like it HOH g to open but looks like there is a white screen i front with nothing on it. So frustrating, app was supposed to make things easier… smh

The website says I need to be invited or request invitation I keep trying to register for the first time and it won’t let me it keeps telling me to please check other emails. As if I already have an account. I’m registering for the first time and there’s nothing about requesting a profile. So frustrating! now I need to take time out of my day to call them for something that should be simple. Why do we need to be invited? That’s so strange everyone who has an Omnipod should be able to use the app.

Features such as order history and order tracking do not work, and still require me to call Insulet. The only thing that works is bill pay…

Every time I login to order pods, it says call Insulit. What a joke. I thought this app was supposed to make reordering convenient

Customer service keeps telling me I can report failed pods through app, but if it’s there, I couldn’t find it even after clicking everything- also couldn’t get it to register new pdm - error message saying call customer support which defeats the purpose , and FaceId can’t be set up - sends me to settings, but it’s not an option (works on other apps - so it’s something about their interface with Apple and/or really just isn’t an option) Easy to pay bills though, so that’s what I use it for

I can’t even add a credit card to pay the bill! I always have to call in…and as someone who is at work during their business hours, it is really a pain. Never thought paying a bill could be made so tricky