Poly Lens

Can’t control any functionality from the app? Maybe I can update it from the app but it’s up to date so not sure. Unclear the point - would be a big benefit if I could configure it.. but can’t?

The backbeat app i had used was discontinued and no longer available to download. Found this app and that HP bought Plantronics :( alas no support for my headphones and can’t find it in the list of devices. Registered this device and not even an email from HP letting legacy device owners know about the change and their decision to end support, classy move :(

I’ve been using these folks for years but no more- their tech doesn’t keep up nor does their app or customer service work.

Tried to install and test on iPad/iPhone/Windows PC, however, the app is useless. Most importantly, the talk time showing on the app is not accurate at all.

Poly headsets fail constantly and Poly is extremely slow to honour their warranties. I had to threaten legal action to get any movement.

This doesn’t need to be an app. There’s too many apps.

When is support for the Backbeat Go 810 coming?

The issue I’m having is after recent update HD audio and streaming audio defaults to enable position. I disable to conserve battery consumption but yet the battery dies faster than it did before update. A 3hour conversation drains battery within 6 hrs total between 3hour conversation and standby.

It won’t detect my 2 year old Voyager 3200. I used to use it for updates and locating a lost device. This app only works with the newest models. I definitely won’t be purchasing any of their products in the future due to lack of support.

Just got a 8210 headset and trying to connect to app. Was able to get the phone to connect and work properly and confirm it is comparable with the poly app. However, the app won’t detect the headset and therefor I cannot update change settings or do just about anything else. Not sure why.