Premium Card was launched in 2002 as the first zero-interest, bank-free installment card, developed to empower customers to break their boundaries and make purchases beyond their limit.
Seizing the opportunity to tailor a unique business model that serves both customers and stores, we create mutually-beneficial conditions through powering cardholders to optimize their shopping experiences; companies to enhance their business journeys and stores to maximize their business’s success.
Through our established partnerships with a large network of stores and business partners in over 2,500 outlets across Egypt, we offer cardholders the chance to make purchases on a 10-month installment period, on a wide selection of goods and services ranging from apparel, appliances, electronics, supermarket purchases, and much more, without any interest.
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User Rating
4.45 out of 5
1,336 ratings
in Egypt
5 star
1,072
4 star
86
3 star
24
2 star
18
1 star
136
Ratings History
Reviews
The worse ever
It’s is the worse application to use they charge you even if you never ever use it and customer service unqualified and they don’t have any offers I canceled it because of those reasons and they only care about to take money from you so bad service
Minor improvements needed
You need to add a place where you can access or request the statement and also search shops by using location (even if by major malls)
شركه نصابه محدش يتعامل معاهم
شركه نصابه محدش يتعامل معاهم
Scam alert
I encountered several issues with Premium Card that left me extremely dissatisfied. Firstly, I was unable to pay my installment through either the InstaPay app or the Fawry app. When I attempted to contact customer service for assistance, I found their IVR system to be the most confusing and unhelpful system I have ever experienced. There were no clear options to speak with a customer service representative.
Furthermore, a collection representative contacted me in an aggressive and unprofessional manner. Despite explaining that I was unable to make payments through the applications and providing screenshots of the errors, he was impolite and unhelpful.
After weeks of persistent attempts to reach customer service, I finally managed to get through to a representative. However, I was informed that I had contacted the wrong department to address my issue. When I tried to reach the correct department as instructed, no one answered my call.
The level of service I have received from Premium Card has been extremely disappointing, with a lack of assistance, unprofessional behavior, and a frustratingly ineffective customer service system. I hope these issues can be addressed promptly to prevent similar experiences for other customers.
ابديت
مش بتعملو ابديت للابليكشن بسرعه بجد حاجه بقت صعبه جدا و رخمه !!!!
زفت
ابلكيشن زبالة وخدمة عملاء زي الزفت وشركة نصابة وخدمة عملاء ابشع ما يمكن مينفعش اصلاً يكونوا بشر عشان يشتغلوا خدمة عملاء
احذر
انتو شركة نصابة خلتوني اعمل الكارت بسرعة وقولتولي كاش باك وزفت ومحدش قالي شروط اي حاجة كأني هفهم أنا كل حاجة لوحدي بعد معملته بقيتو بتزلوني علي اي معلومة لا لازم تشتري حاجة عشان يتفعل وبعد كده لا لازم تدفع اول قسط ولما ادفع لا ده لازم القسط يكون يوم26 هل أنا هعرف الكلام ده لوحدي ، و اكتشفت ان الكارت وقف و اكتشفت اني لازم ادفع القسط من تاني يوم ما فعلت الكارت اول مره في التاريخ اشوف ان لازم تدفع قسط تاني يوم مش زي الشركات التانيه بتدفع نفس التاريخ الشهر الجاي لا ده تاني يوم تفعيل بتدفع قسط !!! ده غير بفضل بالنص ساعة علي الويتينج عشان أوصل لحد ومبعرفش وأبعت هنا محدش معبرني بالأيام بجد أسوء تجربة كانت معاكم ومنصحش اي حد يتعامل معاكم وتبعتولي بعد كده حد قليل الزوق يكلمني وبعد كده تقولولي لا والله ده كده ضاع عليك حاجة في قمة قلة الزوق
طرق الدفع غير مجزية
لماذا لا يتم الدفع بالفيزا عن طريق الابلكشن مثل فاليو
Can you solve
After opening , I show error in app but my application work well
من قمة الهرم للقاع
بعد أن كنتم في القمة من حيث الشفافية والتعامل مع مستخدمي بريميوم كارد بأمانة وعدم الإستغلال والوضوح في المعاملات !!! للأسف أصبح التعامل من خلالكم عكس كل ذلك