This app seemed so promising at first but I have only been able to make 1 prepaid card transaction. My other 3 prepaid cards with verified balances won’t work despite having verified balances on the Vanilla Balance site. I even have screenshots. The transactions get rejected and support just says they are working on resolving it with not timeline for a fix. The gift card option doesn’t work in app. I’m confused why there is an option but when trying to use it it’s unavailable or not yet available. Seems strange. The app is unreliable. Giving it 2 stars because the one card I was able to get to work had funds deposited the next business day as stated which is a plus.

They took over $300 from my prepaid cards, emptied them so cards got cancelled. I sent them all the card info but never saw the money again. I am shocked that scam app like this is not banned on itunes.

UPDATE: Developer reached out with same baloney offer to help that they’ve extended to all 1-star reviews. I’m not sure how they mean to fix the problem. They don’t accept the types of cards they claim to accept. That’s not something that good customer service is going to fix. I’ll just be grateful if these people don’t steal the personal info I stupidly gave them. Freeze your credit, folks. App claims to process Visa Vanilla gift cards. It doesn’t. Forces you to go through the whole process and waste your time and effort establishing your account information. Then rejects the transaction. What? They don’t want their outrageous 15% fee? Fine. App deleted. F—- ‘em.

I tried this app after a google search said it was a good app for changing your prepaid card to bankable cash (which I’m sure we’d all rather have) so I gave it a try. I entered in my virtual Visa card information I received from MyPaymentVault (thank goodness it was just a $100 reward from my bank for joining them, and not a gift from family, because then I’d really be fuming) and they proceeded to run their transaction withdrawal on my virtual Visa. **THEN** their system asks for visual proof from their risk management department.. not before, possibly warning you before completion that the risk department won’t take screen grabs of your virtual Visa prepaid card (clearly in your name) as proof. Be warned. This is only for physical prepaid cards. Not virtual. Either that tidbit is buried in the fine print where I didn’t see it, or it’s not mentioned at all. My virtual Visa isn’t reloadable, it leaves MyPaymentVault as an active card as soon as it’s empty (which Prepaid2Cash did in that 1 transaction) so I’m out $100 now. Thanks. I wasn’t planning on using it for bills or anything. /s — **Before the developer tries to respond that they’ll look into it** — I’ve already emailed them a plethora of times with no response. I keep *all* my email receipts.

Don’t even bother, go look for another place to sell your gift cards

This app used to work beautifully for cashing out prepaid gift cards. Now y’all want to scan drivers license but when taken to the screen its blank. then it just says identity verification failed. There is no option to add your ID on your profile either.. so youre now useless to me since you dont answer anything back on support tickets.

Steals your money don’t do it!!!!!

I’ve never been able to use this. They will verify my ID and my selfie and will not verify my identity nor will they get back to me and then they close my account down because they could not verify me.

Its fake app scammed me all my money

Was great at first (2023). Now it's basically useless. Most of the gift cards people give are from Vanilla and they now do not accept them or they just don't work. Which is ironic because the picture on their app is a Vanilla visa gift card 🤦🏻‍♂️. They keep telling me they are working on it but it's been going on for over 6 months. Also they have never got the section that takes other gift cards up and running (Amazon, Walmart, ect..)