Preply: Language Learning App

preply is a wonderful and organised platform for students. It has a very friendly interface that is very easy to use. its customer support if always very quick to reply BUT they lack empathy and are inconsiderate when it comes to their tutors. After over 300 hours in one and a half months of work and 20 positive reviews, my profile was still flagged and hidden because of 30 minutes of technical issues. I reached out to tech support but insisted nothing can be done about it.I would recommend for students, but not for tutors that care about fair treatment.

The app works great & I haven’t had any problems. Highly recommend.

Well organized app! Make me prioritize and organize my class in one click!

I love the app and website! Both easy to use. Only thing that could make it better is if once you schedule a lesson, there was an “Add to Calendar” feature. That way I could just click one button rather than switching over to my calendar app and manually entering the lesson. But like I said, overall great app!

I had a teacher who frequently rescheduled lessons at the last minute. The final straw was when the teacher decided to cancel all future lessons I had paid for. When I asked the company’s representative for a refund, they told me they couldn’t do it. Do not buy a subscription under any circumstances. If the teacher can’t work with you, you lose your money. There are many other tutoring products on the market.

I love the service that the app provides. The confusion lies with payment and scheduling. I bought 4 lessons using Apple Pay and after the lessons we finished, I didn’t get hear anything from Preply. I then proceeded to buy 8 more lessons. That payment for 8 lessons went through, but Preply automatically charged me for 4 more lessons (I’m assuming the original 4 lessons were reoccurring payments). This is what would help greatly: -When purchasing lessons for the first time, remind the buyer that it is a subscription service AND after the purchased lessons are completed, give them the option to continue with the service, change the amount of lessons or to discontinue. Do so in a timely fashion. -Stop asking while in the middle of a subscription cycle if they would want to add more lessons. This has the potential to confuse the buyer. For example, is it adding more lessons to the current cycle or is it extending the cycle after the initial is over? -Make sure the buyer understands what he/she is getting and be CLEAR about it. Explain it to the customer before they pay for it. -Customer service needs to be better. You can’t talk to a rep on the phone and the messages you send to them on chat state that it can take up to 2 HOURS to get a response back. Once again, I love the service that Preply provides. The process of payment is just needs major improvements as well as transparency. It’s not customer friendly.

Why my hours expire??? I left on vacation, they stilled my money.

I am very satisfied with the classes my 7 year old daughter is taking, professional and friendly teachers.

Good except does not always display am and pm correctly in the app

I love the idea of leaning languages from native language speakers. The tutors I’ve trialed are creative and thoughtful. That’s where the good stuff ends. To work with tutors you have to subscribe to a specific tutor. You cannot work with multiple tutors. Say you want to learn more than one language? Well you are out of luck. Say you want to book for your kid and they can only pay attention for 25 min lessons? Well, you’ll be paying for the 50 min lessons. Oh yeah and there is a subscription fee beyond the cost of lessons. I tried to find a way to troubleshoot this but there is no way to access customer service. You are just linked to a library of unhelpful articles. Such a shame the app ruins such a great concept.