Prices can be great. Shipping is charged if you don’t spend a minimum amount. I had to make a return (size was too big). Getting the return label was easy. But it took a long time for my return to be processed. Over six weeks from the time the return was dropped off in the mail. It took a few emails from me to customer service before my return got processed. On top of that, there is a $8.99 fee for returns.

I’ve been ordering from Proozy way before they even had an app. They’re excellent as far as their variety of gear, and their prices and sales are off the chain. However, I noticed that there’s not enough of a description when it comes to certain things that need to have absolute descriptions posted, such as the size of the bridge, lens, length of the temples when it comes to the designer sunglasses. I noticed that some of the sizes, although it’s small, medium or large differ from the clothes but at retail stores. Perhaps they get lots of clothes from the designer manufacturer that were subpar and they sell it to Proozy and then they resell it to the public. Not that I’m saying that Proozy sells but at times the sizes/fitment are definitely are different than what I have purchased at retail stores or other online platforms. Overall, their customer service is excellent. I’ve dealt with Katrina on occasion for about five, six years and she’s always pulled through. I hope the Customer Service reps that she hires train under her because she is excellent! So happy that Proozy has elevated themselves and their online shopping offers by creating an app. It seems easy to navigate so far but they definitely need improvement in the descriptions where certain specs are needed in order to make an intelligent decision to purchase. Kudos to Proozy as we customers are Choosy!

I placed an order Nov 16 for four items. Today is Jan 5 and I still have not received two of the four items. I sent an email to PROOZY and did not receive a response. When I checked on the order it says they are preparing the order. They are winter clothes for my grandkids. They won’t fit them next year- even if I do someday receive the order.

I ordered a pair of slippers online and your website gave me a “site not available” message but, I was charged for 3 of the same items! When I called to cancel 2 of the orders was told to leave a message and never received a call or email! I also emailed to request that only one pair be shipped, but never received a response! I just received 3 pair of the same item and I am told I have to pay 8.99 each to return 2 of the 3 pairs! If you had cancelled when requested I would not have to pay to return the 2 pair of shoes that were shipped incorrectly by your system being out of order! NEVER going to order again from you and will be reviewing in other sites-including Brads Deals!

Cheap items but they arrive later than foreign packages

Order sat unfulfilled for 20 days, after 10 contacted customer service and no response. Waited another week and contacted again and still no response. Finally 3 days later a response that order was cancelled. Other colors were available in my size that I could of ordered had they responded in a timely manner but now sold out. Have had successful orders in the past but also cancelled orders.

I used to order a lot from these guys but service has gone significantly down hill lately. I have emailed numerous times about a return I’m trying to complete and have received no response through their “contact us” link from their website. I thought they used to have a number with a live person, but not anymore. I also have emailed on an order I placed over 2 weeks ago that still hasn’t shipped. They can’t even give me an eta on when it might ship, hopefully before Christmas (the order was placed on Halloween). They also don’t do exchanges, so if you’re item doesn’t fit or you don’t like it and you bought it with a code, you’re out of luck and probably can’t get the deal anymore. Good deals but no worth the hassle.

In the past 60 days only 1 order has been sent. The rest have been refunded or are left unfulfilled. Customer service does not respond. Don't count on this company if ordering for gifts. If you get the ordered items they are as depicted though.

I’m A cancer patient and I need some cloth hats . Very pretty. Not thick. This is why I was looking true ur Merchandise. Because my hair is coming out . I’m almost bold . I feel Embarrassed.. this is my Second time around. OMG. Thanks. MargaritaColon.

Wow!! I’m done Christmas shopping at a fraction of the cost.