Pura

Funciono bien por unos meses y después imposible de sincronizar. Encharcado con compras caras y que ahora no puedo utilizar

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The feeling of walking into a house that smells good after a long day is just incredible. I cannot recommend enough!!

Amazing app and products! I can’t wait to try other fragrance.

Let’s start by saying I love, love, love the great selection of scents. The fact that I can pick and choose the mood and the “smart” features is a plus for me. However, I have now 4 devices that will constantly go offline and will not work properly. I have lost brand new pods because the devices stop working and they dry up. The customer service is lacking. After countless attempts to troubleshoot the devices at home, I finally communicate via emails back and forth with them. Some times days in between messages. The issue was not resolved so I gave up. The pods and devices are not modestly priced but they service and device quality is that of a cheap quality product. I really want to love them but I just can’t keep spending $ on obsolete devices that will only work for a few months until the next software update.

Not sure why it didn’t seem to emit any scent.

I purchased Pura because I enjoyed it at my daughter’s house. The scent I wanted was never available and unfortunately I don’t know how the other scents smell. Therefore I could only guess. I want to cancel after a 6 month period. I continue to call Pura to cancel, but they say I cannot until 6 months. They never think to ask, “What is the problem you are having and how can I help?” If they did they probably could help me resolve the issues and keep a customer. I cannot figure out how to time the scent’s release, right now the smell is so strong I have to unplug it. How do I get samples of scents? I cannot recommend Pura because you will enter into a relationship that you cannot break or stop. They keep shipping and billing.

So convenient and user friendly! I love pura!

Just don’t even waste your time, energy or money! I had no idea when I signed up how long I’d have to keep subscribing to this stupid company. They don’t work-tried to cancel within the 30 days/couldn’t. So now I’m stuck! I HATE this company with a passion!

Worst customer service experience I’ve had in a while. They are not understanding and are hard to contact. They have no empathy and only want your money regardless of the concern brought to them.