RainSoft® REMIND

The water system is good, but the app is trash. As much as these systems cost rainsoft should invest some of that money into there software updates and phone app applications or else it’ll be the beginning of the end for the so called 100 year company- thats how it starts…

This app is the worst. One of the biggest thing I was hoping to use, of course beside the water which is amazing. I see that even after 3 years RainSoft has not changed or updated the app.

I love the system. The ware softener works well. I have issues with the app not connecting to my phone or iPad. It kind of worked at one time but now nothing. I’ve tried all the manuals recommendations to get the unit connected with no success. Not sure if it is truly the app or the EC5 unit that has the issue. It I’m very dissatisfied with that part of it.

Even now after having RainSoft for almost 8 years, the wireless aspect is a”pia”! I would prefer a wired connection since this unit will not stay connected to my extended router just 20 feet away. I’m not paying for a service call when it’s this unit that is incapable of staying connected. Softening aspect which is why we have it is great bu that’s where it stops for me. We pay for this technology but at least for me, it doesn’t work.

Great app

Fix your app it’s trash can’t connect to the Bluetooth on your product

Constantly disconnects from system. Cannot reconnect app

The recent update seems to have fixed the connection issue. My system has been connected nonstop for a week straight. It still disconnected during regeneration but came right back online the next morning. RainSoft finally took the users’ pleas to heart and fixed the app. Sad that it took so long, but glad it’s fixed.

This app worked for like a week then permanently dropped offline and could not reconnect. The app it too antiquated and needs more user friendly interface.

Most often than not the system shows disconnected and no real data is available via the app. I know it’s a first-world-problem but would be nice to have a dependable connection in order to check status of the softener.