Reckon Payroll

Been using this app since it first was released, now my iPad is too old cos it’s only updated to 15.8 and the app won’t work on it, so to continue to use it I need to get a new iPad, so will be changing to a different payroll app in the near future.

Unfortunately I cannot use Reckon on my iPhone as it requires an IOS 17 platform. This is disgraceful as Reckon now requires users to upgrade their phone just to use Reckon payroll!

Been paying for this app since July upgraded to premium & have not been able to use. Rang the helpline & was told to go to the help page which was totally useless no wonder your reviews are so disappointing!

Pay run is acceptable but YTD gross figures do not show up in the Year end YTD balance. This creates problems when you try to submit the year end finalisation. Worst of all, the figures cannot be manually edited or entered before submitting the year end finalisation. If they don't fix the problem before the coming year end, i would cancel their subscription and sign up with others who charge similar monthly fee anyway.

Purchased the 50% off promotion for 12 months offer only to find I am being charged full price.I have contacted them many times for it to be rectified. Edited: finally rectified after some toing and froing.

I’ve been using the App for a while, I only have a small business which makes it simple, Only issue I have is I employ casuals, but it allocates annual leave to them, I pay a higher rate to my employees to allow for the leave accrual, would be good if this is fixed, maybe put it as an option,

Recently have issue when we adjust the hours of work with previous pays. Been a few weeks and still not fixed.

Where do I start! I try to follow the steps to upgrade to Phase 2 but then the save button isn’t working I tap save and nothing happens and cancel just discards all the changes. This is ridiculous. The first app was great this one has too many settings. You can’t delete things in settings and the way they are named makes it harder to find what I need. The app is like a rabbit warren it often isn’t logical. Have to now pay for the app, but scheduled didn’t work, thought I had set it up but nothing. Useless! wish I could just record what’s needed with employees directly with the ATO and skip this disaster 😩😩😩😩.

You can’t edit wages now. It crashes and asks you to sign in again !!!!🤬

I changed my review. Good app to use. But had problems with some draft pay runs not able to be marked as paid (that means not able to be submitted to ATO) due to Journal not balance problem. Eventually solution found thanks to the chat support. But it was frustrated as a user to stuck for days without knowing what’s happening. Developer please sort out this ‘bug’ so we don’t have to waste time waiting on the computer. When things are working it is a good app.