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This app is hot garbage. Cannot make an account to buy tickets, so many errors that don’t have any context. This is truly awful - the errors need context so the end user can correct them and give you money, I’ll just ride Iryo instead.

I tried to create an account but it keeps giving me an error “something went wrong “. Maybe be because I refused to select the option of sharing my personal data with third party services to send me info about their products. I just wanted to get the app to buy and manage train tickets

Unable to continue with registration once under privacy section, it gives out a warning “something is wrong here” even all the demographics added in the registration is correct.

ofrecen trayectos para los que no hay asientos y no comunican la falta de asientos hasta que uno finaliza la transacción, después de anotar tarjeta de crédito, verificar la transacción con la app del banco, etc., y vuelta a empezar. elijo otro tren y “error técnico”, y vuelta a empezar. casi peor su app que la página web

La aplicación después de muchos años sigue siendo una tortura de usar. Ofrece plazas que después no hay al llegar a la pasarela de pago. En los viajes con con dos y transbordo, sólo muestra el billete y QR del primer trayecto. El QR para cercanías entre Chamartin y Atocha no funciona. Dice que el tren va en hora cuando en realidad lleva 20’ de retraso… Muy mala aplicación, sufriéndola durante años que no mejora con el tiempo.

It’s only 20% reliable if it works at all . It’s almost 2025 and this has been going on for over 3 years now! Time to fire Renfe’s useless employees or subsidiary that make this app fail over and over.

How does this have four stars?

Don’t expect to successfully book a ticket on your first try. This app (as well as the Renfe website) are maddeningly buggy.

This has made all of our travel and ticket purchases incredibly easy. No need to go to the station and purchase tickets there. You can plan ahead; it keeps track of all your tickets and you can store to your Apple wallet. It even reminds you when it’s time to take the train. Best app I’ve downloaded for use in Spain.

Lots of issues for turists