---
title: "Resident App - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Resident App makes it easy to submit service requests, report concerns, pay rent, receive package notifications and communicate with your community team.   Capture an Issue With Just a Tap With Reside"
---

# Resident App — United States

![Resident App App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple122/v4/03/64/e5/0364e58a-5ba5-4543-5e49-d55bc592bb45/AppIcon-1x_U007emarketing-0-10-0-85-220.png/434x0w.png)

**Developer:** [Sightplan](https://apptail.io/developer/sightplan-bCdb) (United States)
**Category:** Business
**Rating:** 2.1/5 (352 ratings)
**Price:** Free
**Bundle ID:** com.sightplan.residentapp
**Store:** Apple App Store
**Country:** United States
**Version:** 2.11.2 (released 2022-08-12)
**Original Release:** 2015-04-30
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id956003862)
**AppTail Page:** [https://apptail.io/app/resident-app-XFT/united-states](https://apptail.io/app/resident-app-XFT/united-states)

## Resident App Description
Resident App makes it easy to submit service requests, report concerns, pay rent, receive package notifications and communicate with your community team.
 
Capture an Issue With Just a Tap
With Resident App you can create a new service request and capture the details to get the issue resolved in just seconds. Have a clogged sink? Just snap a picture and send it directly to the community team.

Stay in the Loop
From start to finish, you'll be kept up-to-date on the issues you report and on events in your community. Want to share more detail on a matter? Quickly add a comment and chat directly with the community team member working to resolve your issue.
 
Rate Your Experience 
With each service request you’ll have the opportunity to share feedback with your community’s management. See an opportunity for service to improve or want to send thanks for a job well done? Tap to rate your experience and share it directly with your community manager.
 
Note: Resident App is a companion app to the award winning SightPlan™ Resident Service solution.  Not sure if you live in a SightPlan enabled community? Contact your Property Manager today to learn more.

## Resident App Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/95/c5/05/95c505db-79c3-fa46-8f69-db81a53f66a2/pr_source.jpg/640x960.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/60/b6/ff/60b6ff40-c74f-71e6-f412-a83f886251c6/pr_source.jpg/640x960.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple114/v4/02/b6/4d/02b64de1-fdae-ba6e-54fb-078c484a8316/pr_source.jpg/640x960.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/16/b9/9a/16b99a2a-2bc4-db17-62ee-55acbe9fe4df/pr_source.jpg/640x960.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple124/v4/a0/cb/8f/a0cb8fcb-d352-2bf4-0925-f5431124c54e/pr_source.jpg/640x960.png)

## Resident App Rating Breakdown in United States
- 5 stars: 72 (20%)
- 4 stars: 12 (3%)
- 3 stars: 8 (2%)
- 2 stars: 29 (8%)
- 1 stars: 231 (66%)

## Resident App Reviews in United States

### *---- "Terrible, basically pointless"
Such a rudimentary app, basically wastes storage on your phone to have it. As of 12/2024 the app removed the pay rent option and only has submit maintenance request so I have no choice but to delete it. You can only take ONE photo in real time. I’ve restarted and redownloaded the app but it took about 5 tries to finally log me in after the verifying process kept giving me an error. It sends SMS codes and still gives errors. So badly developed, and again, just useless
-- Anchors0635, 2025-01-02

### *---- "Needs more"
They should change the name to Maintenance App, because that’s all you can do is request maintenance. Residents should be able to communicate with the community.
-- TrisJP7, 2024-11-26

### *---- "never leave reviews but this app has inspired me"
i can’t even log into my account. when i go to search for my apartment nothing comes up. the website works just fine on safari for me but the app is not functional whatsoever.
-- hkathx, 2024-11-18

### *---- "Straight garbage"
The UI is clunky. Photos take forever to upload. Everything takes several seconds to load. App belongs in 2010, not in 2024.
-- Kboi16hsjakkaoje, 2024-10-29

### *---- "Impossible to make service request"
Category is a required field, but the category menu is empty.
-- bangitliketmac, 2024-10-05

### *---- "Probably the most useless app I’ve ever downloaded"
It doesn’t recognize my password, claiming it doesn’t match their records, when it works just fine on the site. It would be faster to just call someone. Convenient, my left foot.
-- Charlie Biggs, 2024-08-21

### *---- "Poorly Built, Poorly Managed"
The app is poor quality, poorly supported, and also the only way to do a lot of things. 

About a month after moving in, I could no longer sign in to the app, despite being able to sign in to the site with the same credentials. I wasn't able to reset or recreate my account even after scattered but repeated attempts with Avalon support and my leasing office. Eventually we all gave up. 

 I use their site instead, which lacks some critical features for maintenance and reservations in addition to being equally poorly built. 

I don't know what they spend our money on, but it wasn't to build this app.
-- Diogeneasy, 2024-08-10

### *---- "Can’t log in"
That’s it. Can’t even log in
-- hipeopleoftheworld, 2024-07-21

### *---- "I can’t even login using email or phone."
When I enter email, it sends me an confirmation email then the link embedded in the confirmation email takes me no where. Great.

Now I enter my phone number to receive confirmation code, which I entered. Upon hitting next to confirm the code, it says “error occurred”. 

This app is a failure.
-- Convertible Manufacturer, 2024-07-20

### *---- "Lack of important features."
This app won’t let you upload pictures. You can only take a picture at the time of creating a ticket. Also, you can only take one picture. Please enable the ability to not only take but also upload pictures and allow to have the ability to upload at least more than 1 picture.
-- [Denbarkco], 2024-06-06

### *---- "Not as good as using nothing at all"
Just a junky app. Never remembers user id or password very limited in use best to avoid if possible
-- Misty2004, 2024-05-28

### **--- "No way to change community"
There's no way to change the community you're signed in on in the app without deleting the app, which is extremely idiotic considering no one stays in the same community for life
-- timdakao, 2024-05-10

### *---- "Easy to use but missing basic features"
Giving the app 1 star only due to the fact that you can’t upload videos of issues that need to be fixed. Also, you can’t select photos from your phone that you’ve already taken. It forces you to use the app to take a photo when writing maintenance requests.
-- 214Andrew, 2024-04-16

### *---- "Doesn’t work"
My app won’t even let me log in. It keeps telling me I don’t have an account. And when I try to sign up for an account it just keeps sayin an error has a occurred. Also they don’t even have my apartment listed correctly
-- Qu33n_J3ssi3, 2024-04-06

### *---- "You can’t create an account"
This app is years old. I can’t actually set up an account to submit maintenance requests.
-- AnonymousPaul, 2024-03-30

### *---- "App won't allow me to sign in"
In addition to the issues others have mentioned, now the app will not allow me to sign in at all. 

I can log into the website using a browser - but using the same login information I cannot log into the app. 👎👎
-- the BetterKid, 2024-03-05

### **--- "Lacks basic feature to upload a photo"
Why does this app lack a very basic feature in allowing me to upload a photo of my issue. 

I need to upload a photo of something in the garage but there is no signal there so it doesn't make sense for me to open the app and take a photo then and there.. 

Also, why does it only allow you to take only one photo? Do they think everything I need the maintenance crew to work on will be captured in one picture?
-- aMavrick, 2024-02-24

### *---- "Cannot even find me"
Tried to sign up. This system does recognize my phone number, does not send email.
So I guess I just have to go talk to my lease office when I need help.
-- Working mom2012, 2024-01-19

### *---- "This crap doesn’t work."
I’m old impose on others here. Not right foot senior
-- Milkkeway, 2023-12-23

### *---- "Terrible App and Service"
Attempting to use App for last 3 days to put in simple service request.  
   My wife is able to get into App but it
hangs up in the policy page. Previously she was able to put in a service request, but not now. 
   The app will not recognize my Avalon access account that I use website.  It states it is sending me an email but it doesn’t appear. 
   The 2.3 rating is probably too generous.
-- Tubee23, 2023-12-14

[View all Resident App reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Resident App Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United States | Business | #402 |

## Resident App Discovered Keywords
- yes communities
- siteplan
- resident app
- the resident app
- resident services
- renters cafe
- resident services app
- rent cafe app
- resident rent cafe
- red cafe

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---

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