ReSound Smart

This app is terrible. I would give it no stars if that option were available. It changes programs for no apparent reason and regularly freezes up. Resound’s solution is to delete and reinstall. I’ve done that multiple times. After my last review they emailed me asking to help. I replied and they never followed up. Par for the course with these clowns. The company clearly doesn’t care. My next hearing aids will definitely not be Resound!

Every time you’ve updated your app I lose more and more functionality! Speech focus which was extremely useful… Gone! The new app is supposed to give control of lows, mids, and highs. It only controls lows and highs. I must say I expected much more for $8000!!!

Very pathetic

This is a bitter/sweet review. I have been wear heart aids for twelve years. The sound is wonderful and the devices are comforting. However, the App to operate them is TERRIBLE! I can’t get through a day without having to reconnecting the App, restarting the hearing aids, getting incorrect info about the hearing aids from the App, loosing sound on one side or another, etc. My audiologist has agreed to replace them. I can’t wait to try another brand.

Please make the app available on CarPlay. Sometimes I need to adjust my hearing aids while driving.

I’ve been using the smart application for quite some time and in general, find it quite useful. One problem I have not yet figured out is that when the phone is doing other things like receiving a message, the hearing aids temporarily go dead and then come back. This phenomenon seems to occur with other phone functions too. Is there a way to isolate the app from other things going on with the phone?

I have been using this app for years. About two months ago I couldn’t get the hearing aid to connect. They are connected to my iPhone but won’t connect to the hearing aids thru the app. I followed all the instructions many many times.

This software constantly freezes and it lowers the volume and changes programs by itself. I have to turn my phone of to get it to recognize my hearing aids. Going for new hearing aids, will insist on some that do not use this software. This app is flat out garbage. DO NOT USE UNLESS YOU DON’T MIND BEING CONSTANTLY AGGRAVATED. TOOK HEARING AIDS OUT, WILL NOT USE UBTIL I GET NEW ONES THAT DO NOT USE THIS SOFTWARE. TOTAL GARBAGE.

Was working good. Suddenly it’s not. Keeps switching between programs and causing the hearing aids to click in my ears. Please fix this issue. It makes the hearing aids impossible to wear.

No thank you.