---
title: "Rinnai Touch - Reviews, Revenue and Downloads in Australia | Apple App Store"
description: "Control your Rinnai or Brivis Home Comfort System from virtually anywhere with an internet connection using your Smart Device.  The Rinnai Touch App allows you to:  •	Operate a Rinnai and Brivis Gas D"
---

# Rinnai Touch — Australia

![Rinnai Touch App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/ef/f1/a7/eff1a7ad-f293-3a67-0d16-8a7b4a5d48ff/AppIcons-0-0-1x_U007emarketing-0-8-0-85-220.png/400x400bb.png)

**Developer:** [Rinnai Australia Pty](https://apptail.io/developer/rinnai-australia-pty-uKFe) (Australia)
**Category:** Lifestyle
**Rating:** 1.6/5 (54 ratings)
**Price:** Free
**Bundle ID:** au.com.rinnai.rinnaitouch
**Store:** Apple App Store
**Country:** Australia
**Version:** 2.0.2 (released 2024-08-14)
**Original Release:** 2019-03-16

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/au/app/app/id1442752815)
**AppTail Page:** [https://apptail.io/app/rinnai-touch-erq/australia](https://apptail.io/app/rinnai-touch-erq/australia)

## Rinnai Touch Description
Control your Rinnai or Brivis Home Comfort System from virtually anywhere with an internet connection using your Smart Device.  The Rinnai Touch App allows you to:

•	Operate a Rinnai and Brivis Gas Ducted Heating, Dual Comfort (Add-On Cooling)  or Evaporative Cooling System that has a Wired Networker Wall Controller 
•	Select the Mode, On/Off, adjust Temperature and Evaporative Cooling Comfort Settings and Fan Speed
•	Control Zoned systems, both Single and Multi-Temperature settings (for Adaptive Zoning & ZonePlus) where fitted 
•	To have multiple users 

Requirements:

•	Installation of a Rinnai Touch Wi-Fi Kit at extra cost (consult your Installation Contractor for more information)
•	A Rinnai or Brivis Ducted home Comfort system with a Wired Networker Controller, model NC-3, NC-6 or NC-7 Touchscreen
•	Home Router and Internet Service

## Rinnai Touch Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple116/v4/ee/7a/ad/ee7aad8a-2d20-8092-5db0-3dcb022bb869/08dbbf4d-ea6b-4f7a-89ea-b4b24d1704b0_1242x2208bb.png/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple126/v4/e5/4b/8b/e54b8b24-0c6b-0a10-7f39-3cad331d1d5a/3b106479-fecd-4c7e-9790-8bedef5606c0_1242x2208bb__U00281_U0029.png/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple126/v4/b8/1e/a4/b81ea4da-0fff-a3b1-cd50-8d015e23811d/7ba8a2ec-dcf5-4827-abce-da2611f15eb4_1242x2208bb__U00282_U0029.png/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple116/v4/cb/1f/4f/cb1f4f13-2409-c9b9-1db7-01c3bec011f0/550e78a9-b6f8-4531-9b8f-6038b492e7d9_1242x2208bb__U00283_U0029.png/1242x2688.png)

## Rinnai Touch Rating Breakdown in Australia
- 5 stars: 4 (7%)
- 4 stars: 2 (4%)
- 3 stars: 4 (7%)
- 2 stars: 3 (6%)
- 1 stars: 41 (76%)

## Rinnai Touch Reviews in Australia

### ***** "Great!"
Setup is a little fiddly, but once done, being able to turn on the climate control so the house is the correct temperature on arrival is wonderful.

Can you enable it for Carplay? That would be bonkers & awesome all at once!
-- Defenderdude, 2025-08-11

### *---- "Horrible"
When we first had the system installed the app would allow cloud connection, but after a software update about 12 months ago this feature no longer works. So, essentially we've now got an app to control out heating/cooling that you can only use from within the WiFi range. Pretty pointless when I've got wall mounted NC-6 controllers in 3 zones of the house. 

The whole idea of the app is that you can set the temperature from anywhere so you can come home ok to a climate controlled house. 

There's no support from Rinnai. It's as though they know it's rubbish and have given up.

EDIT: Got through the customer support and Peter said the WiFi control module needs to be replaced at my own cost. 

I told him about the reviews on the App Store and how this isn't an issue limited to me but he wasn't interested and basically told me to deal with it. 

Not only is the app rubbish, the customer service is too.
-- Minkle Mike, 2025-05-25

### *---- "Remote connection gone?"
Local wifi connection working, but remote connection is disabled why?

Fix and support your products
-- Coffeelover23, 2025-05-22

### *---- "Garbage"
For something that costs so much it only worked when first purchased and was unreliable back then. Now doesn’t work at all.  Yep, Garbage. Come on Rinnai read the reviews sort it out.
-- Damoz24, 2024-12-04

### **--- "App crashes"
The app works fine until you set a timer. Then the app crashes. I’ve reported the issue a number of times over the past few years yet it still hasn’t been fixed.
-- going boeing, 2024-12-01

### *---- "Basic and barely functional"
I just wish someone at Rinnai could just look at a normal scheduling application like NEST.   The schedule process is so basic you have no choice but to us the wall control. The wifi unit will only do 2.4GHz band so is old school, and the app needs to reconnect each time you open it.  Zones cannot be renamed, scheduling display is barely 1990 standard and the app just assaults you with flashing icons, fans, flames and warnings.   Needs a rewrite.
-- Squishy61, 2024-11-27

### *---- "Outdated"
The Rinnai Touch app experience has been very disappointing, particularly given the high cost of the required hardware module. The app’s design feels outdated, with a frustrating user experience plagued by bugs. 

One major issue is that the app’s remote control feature, a key reason for using it, has recently stopped working outside the home. 

This shift suggests that Rinnai may not be maintaining security updates or investing in software improvements, leaving users with limited functionality. For the price, I’d expect a more reliable, user-friendly app that Rinnai keeps up-to-date.
-- Daffodil1234, 2024-11-09

### **--- "Rinnai - Brivis WiFi Rinnai - bad app"
There are numerous failing with this app. It is very difficult to link the app with the touch controller. I need to get technical assistance from my son (software engineer) as dealing with brivis Rinnai phone assistance was hopeless he had no idea. 

This issue is the device is set to AP mode (access point) to link to it. The smartphone (iPhone 14 Pro) sees this as a security threat. Had to turn off every security feature in the phone to get the app to link with the controller. After its linked it’s secure as AP mode is off and the network sees it as a wifi device. 

It has no functionality to link to Google home etc. does not display the current temperature of the room as per brochure just what it’s set at. 

In general is very poor for the cost with nonexistent support or improvement by the developer.
-- AU-FooMan, 2024-08-05

### *---- "It’s Impossible to get working!!!!"
Dated technology when it came out and in the past 3 yrs we have had the system there has been no updates.

We now have a new router and needed to reconnect the control module. I can connect to the wifi hub but never to the module

Talk to Rinnai and their response Duuno 🤷‍♂️
-- Wayneo_62, 2024-08-04

[View all Rinnai Touch reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Rinnai Touch Discovered Keywords
- rinnai
- rinnai touch

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## Rinnai Touch Available In
- [Australia](https://apptail.io/app/rinnai-touch-erq/australia)
- [Argentina](https://apptail.io/app/rinnai-touch-erq/argentina)
- [Austria](https://apptail.io/app/rinnai-touch-erq/austria)
- [Belgium](https://apptail.io/app/rinnai-touch-erq/belgium)
- [Brazil](https://apptail.io/app/rinnai-touch-erq/brazil)
- [Canada](https://apptail.io/app/rinnai-touch-erq/canada)
- [Chile](https://apptail.io/app/rinnai-touch-erq/chile)
- [China](https://apptail.io/app/rinnai-touch-erq/china)
- [Germany](https://apptail.io/app/rinnai-touch-erq/germany)
- [Denmark](https://apptail.io/app/rinnai-touch-erq/denmark)
- [Algeria](https://apptail.io/app/rinnai-touch-erq/algeria)
- [Spain](https://apptail.io/app/rinnai-touch-erq/spain)
- [France](https://apptail.io/app/rinnai-touch-erq/france)
- [United Kingdom](https://apptail.io/app/rinnai-touch-erq/united-kingdom)
- [United States](https://apptail.io/app/rinnai-touch-erq/united-states)
- [United Arab Emirates](https://apptail.io/app/rinnai-touch-erq/united-arab-emirates)
- [Indonesia](https://apptail.io/app/rinnai-touch-erq/indonesia)
- [Israel](https://apptail.io/app/rinnai-touch-erq/israel)
- [India](https://apptail.io/app/rinnai-touch-erq/india)
- [Italy](https://apptail.io/app/rinnai-touch-erq/italy)
- [Japan](https://apptail.io/app/rinnai-touch-erq/japan)
- [Kazakhstan](https://apptail.io/app/rinnai-touch-erq/kazakhstan)
- [Malaysia](https://apptail.io/app/rinnai-touch-erq/malaysia)
- [New Zealand](https://apptail.io/app/rinnai-touch-erq/new-zealand)
- [Poland](https://apptail.io/app/rinnai-touch-erq/poland)
- [Sweden](https://apptail.io/app/rinnai-touch-erq/sweden)
- [Thailand](https://apptail.io/app/rinnai-touch-erq/thailand)
- [Türkiye](https://apptail.io/app/rinnai-touch-erq/turkey)
- [Greece](https://apptail.io/app/rinnai-touch-erq/greece)

---

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