Introducing RTD MyRide! RTD's updated mobile ticketing app includes new features to make riding RTD easier than ever. Customers can add funds to their MyRide account and scan their mobile MyRide barcode at validators to board RTD buses and trains. And with fare capping, RTD automatically converts 3-Hour passes to Day and Monthly passes so you'll always get the most value. We've also got a new and improved MyRide smart card should you want friends or family to ride RTD using your account. Welcome aboard!
RTD MyRide
• New features with more flexibility
• Mobile barcode to scan and ride
• Manage funds and payment methods
• Buy and store tickets and passes
• Fare capping ensures you always get the best value
• Improved security and data processing
• View transaction history
• Online access to manage account and tokens
• No need to buy or carry paper fare products
• Connect to other RTD tools like the Trip Planner and Next Ride apps
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User Rating
2.52 out of 5
314 ratings
in United States
5 star
66
4 star
29
3 star
45
2 star
36
1 star
138
Ratings History
Reviews
Horrible Service
As a student, I use RTD Lightrail to travel to and from campus. But the constant delays and cancellations of trains on my route almost makes owning a pass worthless. I have wasted hours at lightrail stations waiting for trains that never come. This is especially concerning at night, because there is no security presence at most lightrail stops, and there are always bums and people using drugs. I do not recommend using this service if you can avoid it.
Almost as bad as RTD drivers
This app is a glorified web browser. Half of the time, it just brings you to the website. Things like live bus tracking, when the next bus/train departs, the ability to save bus lines, and in app navigation would make it so much better.
Needs improvement
It works fine for the basics- I have an Ecopass through work and can use the QR code to ride with no problem. My main issue is with the “trip planner” and “next ride” features. The buttons link you to the website that opens in your browser, and (at least for me) it never saves my information if I set my home/work, and I have to click past the tutorial/pop ups every time. Pretty annoying that you wouldn’t just include this into the app itself instead of linking it to a webpage.
Might as well be in another state
The trip planner function in this app is useless. It told me to walk a mile and a half away when I was at a bus stop and could see a bus down the street.
Deceptive title -
My ride Card system was GREAT! But rtd dropped It - mostly because their website was/still is problematic. I reported specific problems often. But NOTHING was ever improved. I think RTD workers just got tired of the phone calls - mine were numerous. I have VERY LITTLE HOPE for a new MyRide system. UX expert viewing your system for YEARS. Bad grades, RTD. Shameful for high-tech Denver!
Glad I read the other review - not connected to Apple Wallet? That’s crazy. Talked to customer Service in Union Station about MyRide returning. Basically they lied to me about it. Said I could add funds in app. BUT this is just mobile ticket for every ride. Fuhgeddaboutit.
Confusing and not easy to use
Not use what happened but it’s not clear how to scan and ride. Thanks to the kind driver I didn’t hold up the bus too long fumbling with the interface.
NYC does this so well. As long as Denver is selling out to coastal elites why not just adopt their system?
Confusing
Unfriendly, not intuitive app. I’m only trying to buy an N line ticket from 72nd & Colorado to the National Western Stock Show. I could walk there faster than I can buy a ticket. No wonder trains are empty half the time.
Logged me out
Logged me out. Very stressful. No option to set or reset password.
Wildly inaccurate
This app will put you in danger.
Insane that busses don’t run on a schedule but also aren’t tracked live with gps. Everyone has a gps in their pocket but rtd can’t tell where busses are. This app is always inaccurate and it will put you in danger. You will be abandoned in the cold because a bus has gone offline (junkies) and the app has no way of knowing. This was functional in west Oakland in 1995 and rtd can’t keep up.
Apple Wallet Support
It would be so much easier to use my phone with RTD if Apple Wallet’s Transit Card feature was supported, similar to Chicago’s Ventra and the Bay’s Clipper card. It’s extremely common for my phone’s battery to die before I get home, a scenario that would leave me stranded if I didn’t have the physical MyRide card. Apple Wallet can store these transit cards in a specialized way that allows the phone to be scanned even after the battery has died. This would be an extremely helpful addition to the app that would make it far, far, far more usable. Please consider it!