Name: Sainsbury's SmartShop
Rating: 4.8 (195608 reviews)
Author: Sainsbury's

Description

The easier, speedier way to shop - simply scan & bag as you go, all whilst tracking your running total!
Here's how:
• Download the SmartShop app to register – you’ll need to have your nectar card ready
• Save offers and earn Nectar points*
• Scan items you want as you walk around the store
• Pack your items as you shop
• Pay in a flash and feel like a VIP at one of our SmartShop checkouts** Or pay with Apple Pay!
You can use SmartShop on your mobile data or our free in-store WiFi, where available.
To see if SmartShop is available in your store, just tap the ‘Find a SmartShop store’ button in the app, or visit http://stores.sainsburys.co.uk and apply the ‘SmartShop’ filter within ‘Customer facilities’.
WHAT OUR CUSTOMERS ARE SAYING
• "Flawless! Quick, easy, simple to use"
• “SmartShop has revolutionised my weekly shop”
• “SmartShop was really convenient”
WHAT THE MEDIA HAVE SAID
“We were genuinely impressed at the ease and accessibility of the till-free shopping experience.”
– The Independent
“It was an incredibly easy process - and something that I, a tech savvy early adopter, would happily do again.”
– Gizmodo UK
“[…] the future works remarkably well.”
– The Telegraph
KEEP IN TOUCH
If you have any feedback about the app or your SmartShop experience, please call us on 0800 234 6434.
* Please note that you'll need to be a Digital Nectar customer and have opted in to the offers on the Nectar app to view them in SmartShop. You will need to sign back in if you have not been active for 14 days or longer.

**SmartShop checkouts are not available in our mobile pay stores, as these are Apple Pay in-app payments only.

Hide Show More...

Screenshots

Sainsbury's SmartShop FAQ

Is Sainsbury's SmartShop free?

Yes, Sainsbury's SmartShop is completely free and it doesn't have any in-app purchases or subscriptions.
Is Sainsbury's SmartShop legit?

⚠️ The Sainsbury's SmartShop app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.

Thanks for the vote
How much does Sainsbury's SmartShop cost?

Sainsbury's SmartShop is free.
What is Sainsbury's SmartShop revenue?

To get estimated revenue of Sainsbury's SmartShop app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.

User Rating

4.75 out of 5

195,608 ratings in United Kingdom

5 star

167,623

4 star

15,998

3 star

4,883

2 star

1,721

1 star

4,211

Ratings History

Sainsbury's SmartShop Reviews

Hopeless and baffling

Between setting up the app, which took 3 goes at resetting a password, and using the app I spent an hour doing what I could do in 10 minutes by conventional means, and going to a till with a human sitting behind it. I won’t bother trying to use this app based method again.

The UI let’s it down

The actual app works perfectly well, however there are a couple of UI issues which let the overall experience down. When you switch from your list back to your shop within the store, the time it takes to switch between those pages even on a brand-new iPhone 15+ is ridiculous. The scan button also takes too long to load when switching pages. It seems to want to finish a pleasant enough animation of “bouncing back into place”, however this makes you stab at the button pointlessly until it is finished animating. The scan button itself would benefit from being made the full width of the screen.

Broken

Was happy until it stopped working when I got got my iPhone 15pro Been at Sainsbury’s for 3 months and getting no where. Just getting passed around and promised reply in 72 hours with no response

Rescanned

This takes up my time . Why get scanned again

doesn’t work please fix this

I always use this app and today it didn’t even work, couldn’t use my nectar points, it kept saying I need to register my card, which by the way is registered, I was really upset

No voucher payment

I can not pay with vouchers. My local store has no machines that work with not-so-Smart Shop so I can not pay with vouchers. Add this feature to the app or install better in-store machines everywhere.

Dynamic Ireland

Please add the app to dynamic Ireland so when the phone locked during shopping only a single click and and scan camera would be active. Thanks loving the app!!

App always closed for maintenance

When you loaded everything into basket and want to scan them, the app will fail you anytime. Wasting my time.

Great store , friendly staff

Good experience with smart shop

Pointless

App constantly logs you out and then does not allow you to log in. The watch wallet card has no scan code and this happens every time I shop. This is the worse shopping apartheid app forced on customers to get lower prices.

Store Rankings

Chart