Issues
Love the concept. Want to learn more. Is this just another Instacart (basically just groceries) or is there more to it? Is it more reliable than Instacart’s hopeless inability to accurately report any given stores stock of anything? Is it in my city and how many stores? Other questions. However, very frustrating experience so far... 1. Instacart has a website as well as the mobile apps. This does not. Nothing useful on the website to help me find answers to any of the above, let alone actually sign up and shop. Every button on the site is simply a “Get the App” button. Yes, mobile apps are awesome, but I don’t want to be restricted to ONLY that to use a service. I spend a lot more time on my Mac than my phone. And the whole point of this service is something I use from home (where I have my computer funnily enough). Why force me to use a tiny phone screen when I have the option to be at my computer? 2. So, ok. I’ll download the app if that’s the only option... but... Crashes on my iPhone XS Max running latest iOS immediately after login. So can’t use it anyway. No issues like this with any other app, so it’s not my phone. 3. Ok I’d like to write to support. Something else missing from the website: support form, ticketing system, or any form of communication other than email - at least that I can find. I emailed a week ago. Haven’t heard back. Normally I never use a review process to communicate frustrations before discussing with support first. But No support to discuss with, so (a) not a good sign - what kind of company is this? And (b) review is only option now. I’d love a good alternative to Instacart - especially one that does more than just groceries if such a thing might exist. Is this it? No idea. Can’t use it. To the developer: I see you’ve responded to other reviews. That’s encouraging at least. If you can fix this stuff I’ll update my review accordingly. Any one of these issues would be a minor irritation. All of these combined - frustrating deal breaker.