Online Check-in
Tried to check-in online 6hrs before departure but it kept prompting oops! something went wrong…!
Scoot Mobile
Escape The Ordinary
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Top 10 Rankings
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Top 30 Rankings
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Description
Here it is – your new and improved Scoot mobile app! Take us wherever you’re Scootin’
BOOK YOUR FLIGHTS
• Search and book your trips on the go. We have designed this app to make it as fast as possible for you
• You can check out with Apple Pay with a single touch, or with other available payment methods
• Did we also mention that we now have zero processing fees across all payment methods to make travel even more affordable? Yep, we are fly like this.
MANAGE YOUR BOOKINGS
• Retrieve and manage your bookings – change and/or add seats, baggage, Wi-Fi and more
• Get latest travel and airline news-flash updates so you can manage disruptions
MOBILE CHECK-IN
• Check-in from anywhere – we want to make each journey as easy as possible
• This also helps to minimise physical and surface tracing as we want to make flying safe for you
What’s in it for Scoot Insiders and KF-Insiders:
• Sync and view your bookings on the go
• Update your personal information and add travel companions to make lightning-fast bookings
Share Feedback:
Good or bad, question or suggestion, you can now send us your feedback via the app under Settings.
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BOOK YOUR FLIGHTS
• Search and book your trips on the go. We have designed this app to make it as fast as possible for you
• You can check out with Apple Pay with a single touch, or with other available payment methods
• Did we also mention that we now have zero processing fees across all payment methods to make travel even more affordable? Yep, we are fly like this.
MANAGE YOUR BOOKINGS
• Retrieve and manage your bookings – change and/or add seats, baggage, Wi-Fi and more
• Get latest travel and airline news-flash updates so you can manage disruptions
MOBILE CHECK-IN
• Check-in from anywhere – we want to make each journey as easy as possible
• This also helps to minimise physical and surface tracing as we want to make flying safe for you
What’s in it for Scoot Insiders and KF-Insiders:
• Sync and view your bookings on the go
• Update your personal information and add travel companions to make lightning-fast bookings
Share Feedback:
Good or bad, question or suggestion, you can now send us your feedback via the app under Settings.
Screenshots
User Rating
4.49 out of 5
37,866 ratings in Singapore
5 star
28,004
4 star
5,053
3 star
2,071
2 star
658
1 star
2,080
Ratings History
Reviews
Sheet app doesn’t sync
Backend and front end doesn’t sync. Change meal on app but backend doesn’t reflect. Later on say cannot change meal less than 72 hours before. Then why allow the user to change on FE? What kind of mobile app team is this? Everything is not even hosted in app. Takes you to web browser. Still dare to call it an app. Prob only hire junior dev and junior product to build this sheet.
Worst experience ever
My trip from Singapore to Sapporo turns out to be unpleasant due to the incompetence of Scoot Singapore staff. It started when one of our member couldn’t fly with us due to personal reason and I have asked the staff to help us check in the luggage under my name instead. However, the staff checked in under our the member name who is not flying with us. In the end, all of our members who flew to Sapporo do not have our luggage with us as they were held at Singapore. Throughout the entire trip, I had called Scoot several times but nobody picked up. Only able to chat with Scoot via the Chatbot. Despite that I’m able to converse with the live agent for several days, Scoot Singapore is unable to provide any solution and kept on Taichi-ing here and there. In the end, we had to spend a big sum in Sapporo for clothes and luggage which we were not compensated by the airline at all. Money aside, what’s worse was that one of our member have high blood pressure and some of her medication is in the checked in luggage that never arrive Sapporo. Scoot Singapore had literally put her life in danger and take no responsibility for such problem. Understand that this is an uncommon situation, but the airline had did nothing to make up for the mistake that the airline have made. It was a terrible and unforgettable experience, “thanks”to Scoot Singapore. Truly incompetent and the airline did literally nothing to resolve the problem. Perhaps it was our mistake to trust Scoot Singapore’s reputation from the very beginning.
App is lousy
No update on flight booking and can’t retrieve booking. Can’t login with error code
Farewell ApplePay, Hello 6% exchange fees
Scoot app removed the one click option to pay with ApplePay. However, they would happily charge you a 6% mark-up for paying in a local currency, a "service" that is unnecessary except for mistaken clients who wrongly click. Bank charges are less than 6% for exchange and you will still pay international transaction fees with bank even if you pay in your home currency. Bring back ApplePay.
Not able to register
Submitted few times of the OTP sent to email to verify the account but always said the OTP is invalid….
Horrible App
One of the worst apps I have ever used. If you’re chatting with an agent and press the back button, the chat disappears and you have to fill up the whole form again. I was trying to change my flight, and pressed a button that took me to a different site, and when I came back all of the info that took me so long to fill out, I had to refill. As for the airline, they only want your money. You can’t cancel the flight no matter how bad the circumstances are (unless you want to lose all of the money you spent buying the ticket) and if you want to change the flight you will have to pay hundreds, and that is if you are flying to a country nearby. Definitely don’t recommend.
Multiple stop option
No multi stop option. Also able to move to next page on retrieve booking
Difficulty in changing flight dates.
I have tried several times to reschedule the flight date.. When I got to the page “manage flight”, I again have to type in all the required fields I press change flight, again I was asked to fill in Flight confirmation and email address…. But it never brought to the page where I was able to reschedule my flight. This software that Scoot Airlines used is absolutely non user friendly…. Please help. Sincerely, Dorothy Seow.
Poor service
It’s not customer care…it’s customer don’t care
Store Rankings
Ranking History
Category Rankings
|
Chart
|
Category
|
Rank
|
|---|---|---|
|
Top Free
|
|
19
|
|
Top Free
|
|
50
|
|
Top Free
|
|
50
|
|
Top Free
|
|
79
|
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Top Free
|
|
85
|
Keywords
flights,
flight,
kris,
cheap air tickets,
上,
escape prison,
cheap flights,
seaside escape,
escape hunt,
maze escape
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App Info
- Category
- Travel
- Publisher
- Scoot Pte. Ltd.
- Languages
- English, Indonesian, Japanese, Korean, Chinese, Thai, Vietnamese
- Recent version
- 2.37.0 (1 month ago )
- Released on
- Jul 20, 2014 (9 years ago )
- Also available in
- Singapore, Australia, Taiwan, Malaysia, China, Japan, United States, Philippines, Thailand, Indonesia, India, Hong Kong, United Kingdom, Germany, South Korea, Vietnam, France, Canada, New Zealand, Greece, Netherlands, Spain, Poland, Switzerland, Italy, Russia, United Arab Emirates, Brazil, Mexico, Ireland, Denmark, Czechia, Saudi Arabia, Sweden, Portugal, Belgium, Ukraine, Colombia, Romania, Israel, Hungary, Norway, South Africa, Argentina, Austria, Turkey, Chile, Finland, Pakistan, Kuwait, Peru, Kazakhstan, Egypt, Algeria, Ecuador, Azerbaijan, Belarus, Lebanon, Dominican Republic, Nigeria
- Last updated
- 4 days ago