---
title: "SEB cares - Reviews, Revenue and Downloads in Malaysia | Apple App Store"
description: "“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!   Easily perform your electricity-related transactions by:   •	Viewing your bills and pa"
---

# SEB cares — Malaysia

![SEB cares App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/93/98/8c/93988cc2-7f0f-7503-039d-633b19b2df19/AppIcon-0-0-1x_U007emarketing-0-11-0-0-0-85-220.png/434x0w.png)

**Developer:** [Sarawak Energy Berhad](https://apptail.io/developer/sarawak-energy-berhad-ZGMd)
**Category:** Business
**Rating:** 1.9/5 (65 ratings)
**Price:** Free
**Bundle ID:** my.com.sarawakenergy.SEBCarePROD
**Store:** Apple App Store
**Country:** Malaysia
**Version:** 21.1.1 (released 2026-02-09)
**Original Release:** 2016-02-18
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/my/app/app/id1069828076)
**AppTail Page:** [https://apptail.io/app/seb-cares-mxAb/malaysia](https://apptail.io/app/seb-cares-mxAb/malaysia)

## SEB cares Description
“SEB cares” is here to serve you better. Update or download the app today to use the app with a brand-new look!


Easily perform your electricity-related transactions by:


•	Viewing your bills and pay anytime through the app
•	Reporting your customer service and technical issues using the ‘Make a Report’ feature, and keeping track of the status
•	Tracking your electricity consumption for 3, 6 and 12 months in a single screen
•	Receiving real-time alerts on planned and unplanned power outages
•	Subscribing to our e-Bill service to receive electronic bills on time
•	Getting in touch with our virtual assistant CARINA
•	Accessing in three (3) different languages – English (default), Bahasa Malaysia and Mandarin


Best of all, the app is free! Get the app now and stay connected with Sarawak Energy wherever you go.

## SEB cares Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/5a/6c/3b/5a6c3b76-6b64-675e-c92c-e99bf7802687/mzl.eiabhvxw.png/640x960.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/Purple125/v4/94/94/b4/9494b49f-cd54-441e-c1cd-2cfaf308aa1c/mzl.zlhfnkpl.png/640x960.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/f2/b6/2a/f2b62a2c-0fcd-6528-f625-51679fe53ad2/mzl.hgodkyag.png/640x960.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/Purple115/v4/4f/c2/6f/4fc26f14-9b15-75b3-42a5-55cbd6daac0e/mzl.yetgschw.png/640x960.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/Purple125/v4/dd/7d/93/dd7d93a8-48fb-93fb-407c-ca93863a4b3e/mzl.irenedts.png/640x960.png)

## SEB cares Rating Breakdown in Malaysia
- 5 stars: 11 (17%)
- 4 stars: 4 (6%)
- 3 stars: 1 (2%)
- 2 stars: 2 (3%)
- 1 stars: 47 (72%)

## SEB cares Reviews in Malaysia

### *---- "Very bad - don't download this app"
This app keeps on login out even when you have already login on previous use, but still it keep asking to login, even after every update. Sesco doesnt care about this app, they still make money from you anyway.

Editted 4 Nov 2024: the developer says if inactive it will logout, nooooo, this stupid app will always log you out everytime you update the app. I use this app on a monthly basis to check and pay my bill. What a stupid excuse you say by saying it will logout if inactive??
-- BrokenPocket, 2024-11-04

### *---- "Not up to date"
I paid my bills via counter, but it is not yet updated in my apps. It said i havent paid my bills. When i try to add new account, it say my account does not exist.
-- naj awang, 2024-08-10

### *---- "Cant log in"
I use the log in it says i dont have an account but when i try to create account, it says that the email has been used.
-- intannurfauzirah, 2024-07-30

### ****- "Great service and app"
Improved ui layout, efficient help desk. Hope the system or apps allow non tele call to resolve issue becoz sometimes is very hard to get through when calling hotline number.
-- annoyed_user_zzz, 2024-05-06

### *---- "Cannot use online banking"
After the latest update, cannot use online banking anymore.
Wow, a what genius decision.
-- AsialabG, 2023-12-23

### *---- "Unable to log in account"
Pls solve the issues! I can’t login both of the app and website and no hardcopy bills send to my house, how I manage to pay the bills. Don’t ask me to contact to the respective branch or customer service. When u see this post, pls do ur jobs and get it done ASAP. TQ!
-- Greyson98, 2023-08-19

### **--- "Payment issue"
Dear SEB team,
Please upgrade apps as I can’t proceed to pay via personal banking. It’s pop out no valid amount eventhough I have select the amount.
-- Btusrwk, 2023-07-24

### ***** "Review"
Great improvement after the update!
-- DanC123196, 2023-07-21

### **--- "cannot connect to my account"
hi seb.. previously can connect to my seb account.. after update, it cannot link to my SEB account
-- Wandek31, 2023-07-12

### **--- "Cannot pay via online"
Hi SEB Cares, I cannot pay via online personal bank and debit card. Please make improvements to your apps to make us convenient for payments process.
-- zomblolo, 2023-07-04

### *---- "Old subscription account for payment is gone"
Hi seb care. Akaun subscribe lama hilang.
-- hrbdhdnd, 2023-06-22

### ****- "Please use negative symbol for excess payment"
Hi SEB Cares developer. Please use negative symbols for excess payment. It’s confusing when I press on tab “Account” and saw my bills showing for example RM74, but when I open the “Details” it says “Excess Payment”. So this is a bit confusing. The newly updated apps looks great anyway! Nicely done. Thanks
-- eusJude, 2023-06-18

### ****- "UI Problem"
Hi SEB Cares team, I would like to highlight that everytime I received an update on Supply Outage, the “Back” button is not responsive. Hope your side can resolve this issue.
-- Music Malaysia, 2023-06-17

### ***** "New features"
Good job SEB..The apps improving become better and better..10star from me
-- vester352, 2023-06-04

### *---- "UPDATE SAMPAH"
Lepas update jadi bodo apps tok
-- Update sik guna, 2023-06-01

### *---- "New app but have 4-digit verification issue"
Updated the app to the latest version. New interface but the when I tried to login, still didn’t received 4-digit verification in my email until now, what a waste of time. To be honest, I don’t mind if the app looks like pay & go app, as long as it’s working. Hope the IT team can escalate a fix soon, I need to login in order to pay the bills. Thanks.
-- Whatsapperism, 2023-06-01

### ***** "Great app👍"
Very useful app. 👍
-- bigyellow73, 2023-05-08

### *---- "Poor and lousy app"
Irresponsive interface and verification not working.
-- dexter3002, 2023-04-20

### *---- "Apps not working"
There are lots of reviews saying apps is not working.  It seems that nothing is being done.  The apps is still having error till todate.
-- zunaida69, 2023-01-25

### *---- "Endless updates but still crap"
Logs out for no reason, when try to log in it doesn’t respond properly, what a shame something so elementary can be so hard to do properly for this big company
-- dissapointed 2020, 2022-09-18

[View all SEB cares reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)


## SEB cares Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | Malaysia | Business | #48 |


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## SEB cares Available In
- [Malaysia](https://apptail.io/app/seb-cares-mxAb/malaysia)
- [Singapore](https://apptail.io/app/seb-cares-mxAb/singapore)
- [Vietnam](https://apptail.io/app/seb-cares-mxAb/vietnam)
- [Brazil](https://apptail.io/app/seb-cares-mxAb/brazil)
- [Belarus](https://apptail.io/app/seb-cares-mxAb/belarus)
- [Canada](https://apptail.io/app/seb-cares-mxAb/canada)
- [Switzerland](https://apptail.io/app/seb-cares-mxAb/switzerland)
- [China](https://apptail.io/app/seb-cares-mxAb/china)
- [Czechia](https://apptail.io/app/seb-cares-mxAb/czechia)
- [Germany](https://apptail.io/app/seb-cares-mxAb/germany)
- [Denmark](https://apptail.io/app/seb-cares-mxAb/denmark)
- [Algeria](https://apptail.io/app/seb-cares-mxAb/algeria)
- [Estonia](https://apptail.io/app/seb-cares-mxAb/estonia)
- [Egypt](https://apptail.io/app/seb-cares-mxAb/egypt)
- [Spain](https://apptail.io/app/seb-cares-mxAb/spain)
- [Finland](https://apptail.io/app/seb-cares-mxAb/finland)
- [France](https://apptail.io/app/seb-cares-mxAb/france)
- [United Kingdom](https://apptail.io/app/seb-cares-mxAb/united-kingdom)
- [Greece](https://apptail.io/app/seb-cares-mxAb/greece)
- [Hungary](https://apptail.io/app/seb-cares-mxAb/hungary)
- [Indonesia](https://apptail.io/app/seb-cares-mxAb/indonesia)
- [Ireland](https://apptail.io/app/seb-cares-mxAb/ireland)
- [Israel](https://apptail.io/app/seb-cares-mxAb/israel)
- [India](https://apptail.io/app/seb-cares-mxAb/india)
- [Italy](https://apptail.io/app/seb-cares-mxAb/italy)
- [Kuwait](https://apptail.io/app/seb-cares-mxAb/kuwait)
- [Kazakhstan](https://apptail.io/app/seb-cares-mxAb/kazakhstan)
- [Latvia](https://apptail.io/app/seb-cares-mxAb/latvia)
- [Mexico](https://apptail.io/app/seb-cares-mxAb/mexico)
- [Netherlands](https://apptail.io/app/seb-cares-mxAb/netherlands)
- [Norway](https://apptail.io/app/seb-cares-mxAb/norway)
- [New Zealand](https://apptail.io/app/seb-cares-mxAb/new-zealand)
- [Philippines](https://apptail.io/app/seb-cares-mxAb/philippines)
- [Pakistan](https://apptail.io/app/seb-cares-mxAb/pakistan)
- [Poland](https://apptail.io/app/seb-cares-mxAb/poland)
- [Portugal](https://apptail.io/app/seb-cares-mxAb/portugal)
- [Romania](https://apptail.io/app/seb-cares-mxAb/romania)
- [Russia](https://apptail.io/app/seb-cares-mxAb/russia)
- [Sweden](https://apptail.io/app/seb-cares-mxAb/sweden)
- [Thailand](https://apptail.io/app/seb-cares-mxAb/thailand)
- [Türkiye](https://apptail.io/app/seb-cares-mxAb/turkey)
- [Ukraine](https://apptail.io/app/seb-cares-mxAb/ukraine)
- [United States](https://apptail.io/app/seb-cares-mxAb/united-states)
- [Austria](https://apptail.io/app/seb-cares-mxAb/austria)
- [South Africa](https://apptail.io/app/seb-cares-mxAb/south-africa)
- [Australia](https://apptail.io/app/seb-cares-mxAb/australia)
- [Belgium](https://apptail.io/app/seb-cares-mxAb/belgium)

---

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