---
title: "Securus Mobile - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as "
---

# Securus Mobile — United States

![Securus Mobile App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/4f/d2/54/4fd2544d-3802-11a2-d8d8-fdddeb1e6276/AppIcon-0-0-1x_U007emarketing-0-7-0-85-220.png/434x0w.png)

**Developer:** [SECURUS TECHNOLOGIES](https://apptail.io/developer/securus-technologies-yybc)
**Category:** Social Networking
**Rating:** 4.6/5 (54,656 ratings)
**Price:** Free
**Bundle ID:** net.securustech.videoclient
**Store:** Apple App Store
**Country:** United States
**Version:** 5.3 (released 2026-09-03)
**Original Release:** 2016-01-21
**Languages:** English, Spanish

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1059629706)
**AppTail Page:** [https://apptail.io/app/securus-mobile-PrH/united-states](https://apptail.io/app/securus-mobile-PrH/united-states)

## Securus Mobile Description
From the leader in corrections technology, Securus Mobile allows you to stay in touch, no matter the distance. With our industry-best application, you can connect with your incarcerated loved one, as well as send money for purchases like media and communications… all in just a few clicks, right from your phone or tablet.

Securus Mobile gives you the power to take video calls from your loved one, send and receive digital messages in real time, as well as manage your Securus account (with personal options like adding contacts, enabling notifications, balance alerts and autopay) in one convenient spot!

Please note: Services vary by location – please visit securustech.net for additional information, frequently asked questions and additional ways to support your loved one. From intake through release, Securus is always here to help.

The Securus Mobile App Offers:
• Prepaid Calling
• Video Calling
• Digital Messaging
• Photo, Video and eCard Sharing
• Securus Debit Incarcerated Account Deposits
• International Funding and Connections
• …and so much more.

## Securus Mobile Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/5f/96/a4/5f96a43e-26f9-0965-2886-11798880a15f/SE_APS_iPhone_6.5_Display-1242x2688ppi_2025_Video-Calling_v1.jpg/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/d2/de/9c/d2de9c70-5f53-bb84-6c7e-66ff735281d9/STC_SE_APS_iPhone_6.5_Display-1242x2688ppi_2025_Text-Messaging_v2.jpg/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/23/5e/83/235e8337-d288-d10b-9b3c-37ec30d0ce97/SE_APS_iPhone_6.5_Display-1242x2688ppi_2025_eMessaging_v1.jpg/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/c0/5a/89/c05a8943-461a-3062-0bf1-a63221041c57/0x0ss.png/1242x2688.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/c2/8f/2a/c28f2a04-8555-f08b-bea2-1c22bd51926e/0x0ss__U00281_U0029.png/1242x2688.png)

## Securus Mobile Rating Breakdown in United States
- 5 stars: 45,876 (84%)
- 4 stars: 3,141 (6%)
- 3 stars: 1,748 (3%)
- 2 stars: 782 (1%)
- 1 stars: 3,109 (6%)

## Securus Mobile Reviews in United States

### *---- "Smh"
Deposited money into the account twice since Saturday it is now Tuesday and it has yet to reflect on the account and i can’t receive calls from my loved one
-- 213626, 2024-12-31

### *---- "Awful set up"
This app was designed by a monkey. 
Nothing is clear, no instruction or way to tell what you are signing up for. And the online assistance is implement useless. 
They clearly are designed to take your money and not give it back when you dispute it.
-- SadoPotato22, 2024-12-29

### *---- "Can’t accept calls and they are saying the ticket can take 30-60 days"
I have a loved one currently incarcerated and has been trying to call me for days . The calls comes through I answer press 1 when it tells me yet it doesn’t recognize that pressed 1 to accept the call and these people gave me the run around 3 times to come back and tell me that this happens from time to time and sometimes it’ll correct itself other times they can try to fix the problem. They told me that the ticket will take 30-60 days to resolve and yet it may not resolve . So I guess I’m not supposed to be able to communicate with my loved one . They’re no help and it’s ridiculous that I could have to wait 30-60 days and they still may not be able to correct the issue
-- wtf122223455678, 2024-12-28

### *---- "This app is trash"
I been tryna use it for the first time I already have the account and it’s not letting me use the messages or log in I been sending mails so someone can help me to log in but I can’t my people sending me messages and I can’t opened the app
-- Maddieblue31, 2024-12-28

### *---- "Horrible"
App crashes 
Delayed delivery 
Terrible customer service!!! 
Complete opposite of convenience
-- peaceful technology exists, 2024-12-25

### *---- "Actualizaciones"
Estoy teniendo problemaS para actualizar la aplicación y no me deja ingresar a la cuenta
-- htjfugjgjyvjgjvyvhfjfuhvj, 2024-12-24

### *---- "Simply does not work. Possibly a scam?"
I’ve tried multiple times over multiple days using multiple credit cards to add “text connect” points. Every single time, there is a “network error”. I haven’t seen suspicious charges show up on my cards (yet) but this seems exactly like what scammers do, so I’m rightfully worried.

I’m using iPhone 8 on the latest iOS for it (16.7.10) so I’m sure it’s not an issue on my side. This app simply does not work.
-- Wyndo2, 2024-12-24

### *---- "Rarely works"
Phone calls rarely work and take repeated calls (5 or more) before you receive the call. 

Update:
Now I can’t accept the charges. The service gets worse everybody. Truly, a bunch of idiots working at this company.

Another Update:
I have perfect reception and the phone calls are not received. Truly, a bunch of idiots working at this company.

Yet Another Update:
Cannot even log in. Truly, a bunch of idiots working at this company.

And Yet Another Update:
Call just ends after 15 minutes. No message, just ends. Truly, a bunch of idiots working at this company.
-- Dasprfli, 2024-12-23

### *---- "No notifications"
If I could give zero stars, I would. It is 2024. This is by far the worst thrown together app I’ve used. No notifications come through for new emails. Turned everything on, but nothing. No way to delete contacts, told to call to do it. Then customer service (IF you can even speak to an actual person after jumping through hoops) can’t even remove them. Need to add the ability to delete sent emessages from the sent box. I have to go online to the website to do this. We pay entirely too much money to this company to have such garbage service and a non working app with less than bare bones features. These things should be accessible and available by default. What exactly does this company do with the billions that they make off of us?
-- the3ndgam3, 2024-12-18

### *---- "Can’t connect"
Never get connected to my loved one. And Securus plays the blame game on Verizon. Verizon has checked my service and they can prove that Securus phone calls never make it to Verizon! This is a Bulls..t company. I hope someone files a class action suit against them as there are multiple inmates that can’t reach their loved ones either. Just my opinion and thoughts!
-- …………..klh, 2024-12-17

[View all Securus Mobile reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)


## Securus Mobile Store Rankings
| Chart | Country | Category | Rank |
|-------|---------|----------|------|
| Top Free | United States | Social Networking | #38 |

## Securus Mobile Discovered Keywords
- jpay app
- secure
- prison video
- inmate app
- jail app
- rps inmate
- securus mobile
- securest app
- securus net
- jail mail

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## Securus Mobile Available In
- [United States](https://apptail.io/app/securus-mobile-PrH/united-states)
- [Mexico](https://apptail.io/app/securus-mobile-PrH/mexico)
- [Canada](https://apptail.io/app/securus-mobile-PrH/canada)
- [United Kingdom](https://apptail.io/app/securus-mobile-PrH/united-kingdom)
- [Germany](https://apptail.io/app/securus-mobile-PrH/germany)
- [Dominican Republic](https://apptail.io/app/securus-mobile-PrH/dominican-republic)
- [Australia](https://apptail.io/app/securus-mobile-PrH/australia)
- [Netherlands](https://apptail.io/app/securus-mobile-PrH/netherlands)
- [France](https://apptail.io/app/securus-mobile-PrH/france)
- [Chile](https://apptail.io/app/securus-mobile-PrH/chile)
- [Romania](https://apptail.io/app/securus-mobile-PrH/romania)
- [Brazil](https://apptail.io/app/securus-mobile-PrH/brazil)
- [Colombia](https://apptail.io/app/securus-mobile-PrH/colombia)
- [Italy](https://apptail.io/app/securus-mobile-PrH/italy)
- [Japan](https://apptail.io/app/securus-mobile-PrH/japan)
- [Sweden](https://apptail.io/app/securus-mobile-PrH/sweden)
- [Spain](https://apptail.io/app/securus-mobile-PrH/spain)
- [Peru](https://apptail.io/app/securus-mobile-PrH/peru)
- [Honduras](https://apptail.io/app/securus-mobile-PrH/honduras)
- [Finland](https://apptail.io/app/securus-mobile-PrH/finland)
- [Algeria](https://apptail.io/app/securus-mobile-PrH/algeria)
- [Saudi Arabia](https://apptail.io/app/securus-mobile-PrH/saudi-arabia)
- [Ireland](https://apptail.io/app/securus-mobile-PrH/ireland)
- [Czechia](https://apptail.io/app/securus-mobile-PrH/czechia)
- [Denmark](https://apptail.io/app/securus-mobile-PrH/denmark)
- [Ecuador](https://apptail.io/app/securus-mobile-PrH/ecuador)
- [Nigeria](https://apptail.io/app/securus-mobile-PrH/nigeria)
- [Belgium](https://apptail.io/app/securus-mobile-PrH/belgium)
- [New Zealand](https://apptail.io/app/securus-mobile-PrH/new-zealand)
- [Philippines](https://apptail.io/app/securus-mobile-PrH/philippines)
- [Pakistan](https://apptail.io/app/securus-mobile-PrH/pakistan)
- [Poland](https://apptail.io/app/securus-mobile-PrH/poland)
- [Hungary](https://apptail.io/app/securus-mobile-PrH/hungary)
- [Azerbaijan](https://apptail.io/app/securus-mobile-PrH/azerbaijan)
- [South Africa](https://apptail.io/app/securus-mobile-PrH/south-africa)
- [Angola](https://apptail.io/app/securus-mobile-PrH/angola)
- [Argentina](https://apptail.io/app/securus-mobile-PrH/argentina)
- [Austria](https://apptail.io/app/securus-mobile-PrH/austria)
- [Belarus](https://apptail.io/app/securus-mobile-PrH/belarus)
- [Switzerland](https://apptail.io/app/securus-mobile-PrH/switzerland)
- [Estonia](https://apptail.io/app/securus-mobile-PrH/estonia)
- [Egypt](https://apptail.io/app/securus-mobile-PrH/egypt)
- [Ghana](https://apptail.io/app/securus-mobile-PrH/ghana)
- [Greece](https://apptail.io/app/securus-mobile-PrH/greece)
- [Hong Kong SAR China](https://apptail.io/app/securus-mobile-PrH/hong-kong)
- [Indonesia](https://apptail.io/app/securus-mobile-PrH/indonesia)
- [Israel](https://apptail.io/app/securus-mobile-PrH/israel)
- [India](https://apptail.io/app/securus-mobile-PrH/india)
- [Iceland](https://apptail.io/app/securus-mobile-PrH/iceland)
- [South Korea](https://apptail.io/app/securus-mobile-PrH/south-korea)
- [Kuwait](https://apptail.io/app/securus-mobile-PrH/kuwait)
- [Kazakhstan](https://apptail.io/app/securus-mobile-PrH/kazakhstan)
- [Lebanon](https://apptail.io/app/securus-mobile-PrH/lebanon)
- [Lithuania](https://apptail.io/app/securus-mobile-PrH/lithuania)
- [Madagascar](https://apptail.io/app/securus-mobile-PrH/madagascar)
- [Malaysia](https://apptail.io/app/securus-mobile-PrH/malaysia)
- [Norway](https://apptail.io/app/securus-mobile-PrH/norway)
- [Portugal](https://apptail.io/app/securus-mobile-PrH/portugal)
- [Singapore](https://apptail.io/app/securus-mobile-PrH/singapore)
- [Thailand](https://apptail.io/app/securus-mobile-PrH/thailand)
- [Türkiye](https://apptail.io/app/securus-mobile-PrH/turkey)
- [Taiwan](https://apptail.io/app/securus-mobile-PrH/taiwan)
- [Ukraine](https://apptail.io/app/securus-mobile-PrH/ukraine)
- [Vietnam](https://apptail.io/app/securus-mobile-PrH/vietnam)
- [United Arab Emirates](https://apptail.io/app/securus-mobile-PrH/united-arab-emirates)
- [Russia](https://apptail.io/app/securus-mobile-PrH/russia)
- [Qatar](https://apptail.io/app/securus-mobile-PrH/qatar)
- [Malta](https://apptail.io/app/securus-mobile-PrH/malta)
- [Tunisia](https://apptail.io/app/securus-mobile-PrH/tunisia)
- [Jamaica](https://apptail.io/app/securus-mobile-PrH/jamaica)
- [Belize](https://apptail.io/app/securus-mobile-PrH/belize)
- [Barbados](https://apptail.io/app/securus-mobile-PrH/barbados)
- [Uganda](https://apptail.io/app/securus-mobile-PrH/uganda)

---

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