Selfridges

Thanks for spreading the joy in fashion to us Canadians!!!

The duty calculation mechanism is totally crushed. STAY AWAY FROM FROM IT!

I have tried to pay for my items numerous times and the payment screen will not load properly. I’ve used my laptop, my phone and my tablet. I finally had some progress with using my tablet and downloading the app and then when it showed the bank security screen, it asked me to add security code and there’s nowhere to enter it - the screen didn’t load properly. I emailed customer service noting issues with paying and they sent me a link to reset my password and wrote kind words about not being able to access my account? I can access my account just fine. Beyond frustrating.

I am located in Canada. I spoke to my bank and ensured my credit card is all good, but the payment couldn’t go through. My bank said Selfridges blocked my payment by some software.

This is so crazy I have been trying for two days to place an Ofer and it won’t go through

I really want to love Selfridge app since I’ve bought many products from there. However, the design of the app is absolutely bad especially the wish list. Starting this year, 1) all of products in the wish list has disappeared, 2) can’t update, remove neither add any products to the list. The worst thing is that both app or Selfridge website have the same issue....smh

Payment froze twice after entering all the correct details .. don’t know yet whether or not the charged me twice. Also can’t log in with the same email and password using my laptop it’s very frustrating

Pls update the app, can’t purchase items from Canada !

The app is simple to use and looks elegant. However, it loads very often and sometimes crashes

Fav items cannot be canceled!