Sentara Health Plans

Unable to see benefit details or look up claims. It either crashes or says the function isn’t available right now. Disappointing.

Unable to pay premium on the app, it just keeps saying “the service is currently unavailable. Please try again”. I tried doing it on the website and when I click Pay My Premium it does nothing. I tried emailing them and all they can say is use chrome and don’t block pops. I already tried that and it didn’t help. I sent them another email and they sent the same so called solution back even though I told them that didn’t help. Now we cannot change opt PCP in the app or online. It just shows all doctors you select as not accepting patients. My wife called to have her pcp changed. A day later I see she still hadn’t had her pcp changed but they changed my pcp to the one she wanted. Aaargg so frustrating. Fix the pay my premium and fix it so you can choose a pcp again.

Sentara Heath Plans has the worst and incompetent costumer service. It took them over 2 months to fix a premium and date mismatches. The app always reflects the wrong premium, sometimes you have to call them in order to pay with someone on the phone instead of paying it on the app. No one is helpful. Run!!

The app is super buggy and I am unable to do anything in the app. Want to find a doctor? It crashes. Want to update info? Crashes. Sadly the website is NO better. Fix your stuff Sentara this is ridiculous!

It is literally the website, which is useless to pay a monthly premium, stuck inside of an app. As a software designer I’ve rarely seen a worse user experience and am flabbergasted that they allow this kind of incompetent work to go out the door. Don’t waste your time with the app folks.

It’s nice that Sentara finally created an app for their health plans. However, the app seems buggy and half of what I try to click on within the app comes up with an error message that it’s not available right now. Also, as someone with an older and smaller, iPhone, I can tell that many of the pages within the app are formatted for larger screens and it’s hard for me to see everything on the page.

One moment is says account not found, and then 5 min later using the same Face ID login, it authenticates. There is clearly an error in their databases or authentication methods. Hilarious really considering the size of sentara. Can’t even make an app right

App no longer loads just spinning wheel loading screen

The insurance coverage is horrible but the ability to log into the app is just as bad. I’ve been trying to log in for quite some time now and nothing but the spinning wheel of death or a straight up error. Do not recommend

Since the shift from Optima Health to Sentara, the app has become practically unusable. I rarely had issues before, but now I can almost never access my ID card or search for a doctor without the app crashing, loading, running into error messages, etc.