SAML won’t work on iPad Pro
Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating. Useless app.
Description
Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities.
Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
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Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.
Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.
If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk.
Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
Screenshots
ServiceDesk Plus | On FAQ
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Is ServiceDesk Plus | On free?
Yes, ServiceDesk Plus | On is completely free and it doesn't have any in-app purchases or subscriptions.
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Is ServiceDesk Plus | On legit?
⚠️ The ServiceDesk Plus | On app has poor ratings and negative feedback. Users seem unsatisfied with its performance or features.
Thanks for the vote -
How much does ServiceDesk Plus | On cost?
ServiceDesk Plus | On is free.
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What is ServiceDesk Plus | On revenue?
To get estimated revenue of ServiceDesk Plus | On app and other AppStore insights you can sign up to AppTail Mobile Analytics Platform.
User Rating
4.67 out of 5
6 ratings in United States
5 star
1
4 star
0
3 star
0
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0
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Ratings History
ServiceDesk Plus | On Reviews
Something is missing
Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. Our IT department has tried everything and can’t find a way for the runners to get an audio notification. HELP!!!!
Poor function, awful interface.
Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.
Unusable with a SAML login.
This app is a disaster!
App password field
I am unable to paste my password into the password field, also when will this app support saml login?
App is force closing when pressing request details
App is force closing when pressing request details
Incorrect Username/Password
I can sign in fine through a web browser, but the app does not work. This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work. I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.
Missing features
The app stopped working after the last update
Latest update broke login
Can no longer attempt to authenticate. Says URL is incorrect when its loading these settings from the previous version
Bottom buttons cut off
The buttons on the bottom of the screen are cut off and unusable on iPhone 12 pro and iOS 14.2.
Store Rankings
Ranking History
App Ranking History not available yet
Category Rankings
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Chart
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Category
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Rank
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|---|---|---|
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Top Free
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220
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Top Free
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298
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Top Free
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318
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Top Free
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444
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Keywords
manageengine adselfserviceplus
helpdesk
help desk
itil 2011 glossary
service desk
it helpdesk
servicedesk plus
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38
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16
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7
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ServiceDesk Plus | On Installs
Last 30 days
ServiceDesk Plus | On Revenue
Last 30 daysServiceDesk Plus | On Revenue and Downloads
Gain valuable insights into ServiceDesk Plus | On performance with our analytics.
Sign up now to access downloads, revenue, and more.
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App Info
- Category
- Business
- Publisher
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Zoho
- Languages
- Arabic, Armenian, Bosnian, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek (modern), Hebrew (modern), Hindi, Hungarian, Icelandic, Italian, Japanese, Korean, Lithuanian, Macedonian, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Serbian, Chinese, Slovene, Spanish, Swedish, Thai, Chinese, Turkish, Ukrainian, Vietnamese, Welsh
- Recent release
- 6.0.5 (2 weeks ago )
- Released on
- Sep 28, 2011 (13 years ago )
- Also available in
- United States, Vietnam, United Kingdom, Kuwait, Egypt, Brazil, Russia, Saudi Arabia, Colombia, China, Poland, Indonesia, Germany, Australia, Romania, Netherlands, Nigeria, Malaysia, Mexico, Malta, Norway, Latvia, New Zealand, Peru, Lebanon, Philippines, Pakistan, Portugal, Italy, Sweden, Singapore, Slovenia, Thailand, Türkiye, Taiwan, Ukraine, Uzbekistan, South Africa, Ecuador, Argentina, Austria, Azerbaijan, Belgium, Bulgaria, Belarus, Canada, Switzerland, Chile, Czechia, Denmark, Dominican Republic, Algeria, Kazakhstan, Spain, Finland, France, Greece, Hong Kong SAR China, Croatia, Hungary, Ireland, Israel, India, United Arab Emirates, Japan, South Korea
- Last Updated
- 3 days ago