---
title: "ServiceDesk Plus | On-premises - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise ser"
---

# ServiceDesk Plus | On-premises — United States
> On-premises service desk app

![ServiceDesk Plus | On App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/3f/62/76/3f6276e5-6423-de41-b7ac-5153f01dfbda/AppIcon-0-0-1x_U007epad-0-1-0-85-220.png/400x400bb.png)

**Developer:** [Zoho](https://apptail.io/developer/zoho-Io) (India)
**Category:** Business
**Rating:** 4.8/5 (21 ratings)
**Price:** Free
**Bundle ID:** com.manageengine.sdp
**Store:** Apple App Store
**Country:** United States
**Version:** 6.4.7 (released 2026-09-30)
**Original Release:** 2011-09-28

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id460035266)
**AppTail Page:** [https://apptail.io/app/servicedesk-plus-on-premises-wgtb/united-states](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/united-states)

## ServiceDesk Plus | On Description
Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. 

Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks.
Here are some of the key features available in the app:
Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes.
Tasks: Break down requests into tasks, assign them, and track progress.
Attachments: Add files and images to requests for reference.
Work logs: Record time spent on requests.
Solutions: Access prerecorded solutions for common issues.
Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines.
Calendar integration: View all your pending tickets as events on your mobile calendar app.
Change approval: CAB members can quickly approve change requests.

Additional features
1. Review and approve service requests and changes from your mobile device.
2. Receive real-time notifications on request assignments, replies, and approvals.
3. Chat with end users right from the app.
4. Create custom views and tailor the app to your preferences.

If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at 

Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

## ServiceDesk Plus | On Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/4d/21/0e/4d210eea-635d-ddac-04eb-72815764a578/e82adc74-974d-4f9e-ba34-a1f04a8eee48_Home.png/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/76/d4/a8/76d4a857-b3c5-7cb3-af98-b96aa71795a2/eef3fa9b-abbf-40f0-91f2-209b1b9b1bc7_Request_List.png/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/d6/a1/fd/d6a1fdc1-a7c3-ca32-f6e7-5138e4f9712b/392db369-8428-4a41-acd9-61a9fd69b718_Multiselect.png/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/a5/0f/ef/a50fef60-5af0-0808-f1d4-81dd3ed0144c/6358675b-d6e1-4cb3-90b9-c0c188fba0e4_Request_Details.png/1284x2778.png)
- [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/1a/ca/7b/1aca7bd5-138f-d8f6-7710-04222f5be356/6ebba028-2abe-4195-abf2-01cb7887f3b1_Add_Request.png/1284x2778.png)
- [Screenshot 6](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/9f/a3/a9/9fa3a9ae-bae6-e1e9-820d-61deaf87e79a/77f98ce1-eacb-4bc1-8e0b-29199090c8ed_Approvals.png/1284x2778.png)
- [Screenshot 7](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/56/b1/64/56b164fa-3f99-5e62-6fa3-769910861add/6d1a8df2-19ba-4c11-a4db-739993fd50bf_Assets.png/1284x2778.png)
- [Screenshot 8](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/5b/8f/1c/5b8f1cbd-1fab-c66a-15b9-e245b3dd0ed2/2601303f-6ae1-435a-b0da-d754444eaa11_Chat.png/1284x2778.png)

## ServiceDesk Plus | On Rating Breakdown in United States
- 5 stars: 17 (81%)
- 4 stars: 3 (14%)
- 3 stars: 1 (5%)
- 2 stars: 0 (0%)
- 1 stars: 0 (0%)

## ServiceDesk Plus | On Reviews in United States

### ***** "Excellent compliment to SDP"
App went through a big redesign and is more usable than ever! Snappy, clean UI, feature full. Worked really well using attachments through OneDrive piggybacking off iOS files UI.

No reason why your support staff shouldn’t have this app when in the field.
-- Nathan K2009, 2025-08-14

### *---- "Won’t let me log in"
Not very useful.
-- Ben Grigson, 2024-07-30

### *---- "SAML won’t work on iPad Pro"
Although it prompts to log into Microsoft, and fully clears MFA the thing just returns to the login prompt after successfully authenticating.  Useless app.
-- weathermon.com, 2023-07-14

### ***-- "Something is missing"
Love the app but cannot believe that there is no audio notification available for runners. This is like having a phone that doesn’t ring but still expects you to answer it when a call comes in. 
Our IT department has tried everything and can’t find a way for the runners to get an audio notification. 
HELP!!!!
-- Shutterup, 2023-07-11

### *---- "Poor function, awful interface."
Pros: app is fast response. Cons: It takes far too many button presses and menu options to change ticket request details, pick up a ticket, close, add notes/reply. Notes and reply text entry fields do not allow auto spell correction. Push notifications are sent to users device while the user is the one making changes/actions to ticket items. I don’t need to see notifications for actions that I am currently making. I’m very well aware that I just closed a ticket. Very odd notifications behavior. Menu icons don’t make any sense considering the items in the menu. No global search option. App signs itself out occasionally, why? This is a very poor app considering such expensive software.
-- stevey500, 2023-01-27

### *---- "Unusable with a SAML login."
This app is a disaster!
-- PSquared76, 2023-01-18

### **--- "App password field"
I am unable to paste my password into the password field, also when will this app support saml login?
-- Atomadc, 2022-02-26

### *---- "App is force closing when pressing request details"
App is force closing when pressing request details
-- cortes.dc02, 2021-12-21

### *---- "Incorrect Username/Password"
I can sign in fine through a web browser, but the app does not work.

This is after the app working fine for a year after dealing with a recurring issue where the technician key had to be reset weekly just for it to work.

I can’t sign in, but the app will constantly notify me of when tickets are assigned. It needs to be looked at, it is unusable in it’s current state and makes work harder.
-- Runesmite, 2021-08-25

### *---- "Missing features"
The app stopped working after the last update
-- Zmatadore, 2021-06-10

[View all ServiceDesk Plus | On reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## ServiceDesk Plus | On Discovered Keywords
- manageengine adselfserviceplus
- helpdesk
- help desk
- itil 2011 glossary
- service desk
- it helpdesk
- servicedesk plus

## Apps Similar to ServiceDesk Plus | On
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- [Spiceworks Help Desk](https://apptail.io/app/spiceworks-help-desk-ufA/united-states)
- [Microsoft Azure](https://apptail.io/app/microsoft-azure-MuT/united-states)
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- [SDS / Chemical Management](https://apptail.io/app/sds-chemical-management-EGgb/united-states)
- [OpenManage Mobile](https://apptail.io/app/openmanage-mobile-aHkb/united-states)
- [Blanket Pro](https://apptail.io/app/blanket-pro-yBHb/united-states)
- [Pathwayz Mobile](https://apptail.io/app/pathwayz-mobile-Vmaj/united-states)

## ServiceDesk Plus | On Available In
- [United States](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/united-states)
- [Russia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/russia)
- [Saudi Arabia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/saudi-arabia)
- [Vietnam](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/vietnam)
- [Ukraine](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/ukraine)
- [India](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/india)
- [Egypt](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/egypt)
- [Indonesia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/indonesia)
- [Brazil](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/brazil)
- [Colombia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/colombia)
- [South Africa](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/south-africa)
- [Kuwait](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/kuwait)
- [Peru](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/peru)
- [Australia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/australia)
- [United Kingdom](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/united-kingdom)
- [France](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/france)
- [United Arab Emirates](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/united-arab-emirates)
- [Mexico](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/mexico)
- [Türkiye](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/turkey)
- [Greece](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/greece)
- [Oman](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/oman)
- [China](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/china)
- [Italy](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/italy)
- [Nigeria](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/nigeria)
- [Malaysia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/malaysia)
- [Poland](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/poland)
- [Hungary](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/hungary)
- [Germany](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/germany)
- [Israel](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/israel)
- [Lebanon](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/lebanon)
- [Jamaica](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/jamaica)
- [Jordan](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/jordan)
- [Japan](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/japan)
- [South Korea](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/south-korea)
- [Cayman Islands](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/cayman-islands)
- [Kazakhstan](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/kazakhstan)
- [Sri Lanka](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/sri-lanka)
- [Lithuania](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/lithuania)
- [Luxembourg](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/luxembourg)
- [Latvia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/latvia)
- [Madagascar](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/madagascar)
- [North Macedonia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/north-macedonia)
- [Malta](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/malta)
- [Namibia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/namibia)
- [Netherlands](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/netherlands)
- [Norway](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/norway)
- [Nepal](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/nepal)
- [New Zealand](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/new-zealand)
- [Panama](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/panama)
- [Philippines](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/philippines)
- [Pakistan](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/pakistan)
- [Portugal](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/portugal)
- [Qatar](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/qatar)
- [Romania](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/romania)
- [Sweden](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/sweden)
- [Singapore](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/singapore)
- [Slovenia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/slovenia)
- [Slovakia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/slovakia)
- [Thailand](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/thailand)
- [Tunisia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/tunisia)
- [Taiwan](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/taiwan)
- [Uruguay](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/uruguay)
- [Uzbekistan](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/uzbekistan)
- [Senegal](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/senegal)
- [Armenia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/armenia)
- [Angola](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/angola)
- [Argentina](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/argentina)
- [Austria](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/austria)
- [Azerbaijan](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/azerbaijan)
- [Belgium](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/belgium)
- [Bulgaria](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/bulgaria)
- [Bahrain](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/bahrain)
- [Bermuda](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/bermuda)
- [Brunei](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/brunei)
- [Botswana](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/botswana)
- [Belarus](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/belarus)
- [Canada](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/canada)
- [Switzerland](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/switzerland)
- [Chile](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/chile)
- [Cyprus](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/cyprus)
- [Czechia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/czechia)
- [Denmark](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/denmark)
- [Dominican Republic](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/dominican-republic)
- [Algeria](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/algeria)
- [Ecuador](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/ecuador)
- [Estonia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/estonia)
- [Spain](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/spain)
- [Finland](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/finland)
- [Hong Kong SAR China](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/hong-kong)
- [Honduras](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/honduras)
- [Croatia](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/croatia)
- [Ireland](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/ireland)
- [Iceland](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/iceland)
- [Yemen](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/yemen)
- [Nicaragua](https://apptail.io/app/servicedesk-plus-on-premises-wgtb/nicaragua)

---

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