--- title: "ServiceM8 Phone - Reviews, Revenue and Downloads in Australia | Apple App Store" description: "A smarter phone system for trades & services. Take & action client calls efficiently, professionally, anywhere. See which client is calling and their job history. Convert recent calls & voicemails to " --- # ServiceM8 Phone — Australia > For tradies & services ![ServiceM8 Phone App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/99/83/cb/9983cb1f-c7d9-9e1f-7723-03501abd4cb8/AppIcon-0-0-1x_U007emarketing-0-5-0-85-220.png/400x400bb.png) **Developer:** [Eroldawn Pty](https://apptail.io/developer/eroldawn-pty-cj) **Category:** Business **Rating:** 4.4/5 (79 ratings) **Price:** Free **Bundle ID:** com.servicem8.phone **Store:** Apple App Store **Country:** Australia **Version:** 6.0.1 (released 2025-12-02) **Original Release:** 2020-10-22 **App Store Link:** [Download on Apple App Store](https://apps.apple.com/au/app/app/id1525034898) **AppTail Page:** [https://apptail.io/app/servicem8-phone-MyN/australia](https://apptail.io/app/servicem8-phone-MyN/australia) ## ServiceM8 Phone Description A smarter phone system for trades & services. Take & action client calls efficiently, professionally, anywhere. See which client is calling and their job history. Convert recent calls & voicemails to new jobs. Simplify call diversion after hours. Route business calls to multiple staff, simultaneously. Transfer between staff. Record & transcribe calls, and more. ServiceM8 Phone extends the power of your ServiceM8 job management with a smart cloud phone system, enabling you to provide great customer experiences, streamline phone call workflows, and drive productive outcomes from phone enquiries. Provide next-level customer service With caller identification, any team member can greet clients by name, instantly see their active quotes and work orders on screen, and efficiently action the call’s outcome in ServiceM8. Make calls more efficient & productive Streamline phone call workflows, actions and outcomes. Open the client’s active ServiceM8 jobs, create a new job directly from an active or recent call, or record a Call Summary to an existing job’s Diary. Work remotely Route business calls to multiple staff members, simultaneously. Staff can make & receive calls from anywhere on iPhone, iPad, or online through the ServiceM8 dashboard & Chrome extension. Give clients a single point of contact Route all incoming calls through a single number, and set outgoing calls from all staff to display your business number, so clients always know it’s your business calling. Gain visibility of phone calls across the business See incoming calls, missed calls and voicemails from anywhere. Simplify after-hours call diversion Incoming calls to your business after hours automatically divert to the team member On Call, or a custom voicemail message. Enhance team communication & call handling Quickly call other team members in the business, and efficiently transfer clients on the line to another staff member, from anywhere. Record & transcribe calls Improve quality assurance and job history with call events, durations, recordings and transcripts automatically saved to the ServiceM8 job card they’re related to. Manage enquiries efficiently Text a booking form to a caller in a few taps while they’re on the line, so they can enter their own details and submit the enquiry online, arriving in your ServiceM8 Inbox. ServiceM8 Phone is a companion app to ServiceM8 job management software. A ServiceM8 account configured with ServiceM8 Phone is required in order to log in to the ServiceM8 Phone app. ## ServiceM8 Phone Screenshots - [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/b1/05/4f/b1054f6c-0037-8bd7-7ee4-a37ce0973f41/85b17eb4-b78c-41c9-831f-b45843b5a79c_iPhone-11-Pro-in-call.png/1242x2688.png) - [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource124/v4/f2/82/9e/f2829e57-4952-6ef9-8174-7b2542ad6918/c7a1d439-3197-4b4c-becc-08a11ebffb7b_iPhone-11-Pro-details.png/1242x2688.png) - [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/ae/09/cd/ae09cda7-12be-6684-1f13-0f03a8e47282/e946251e-a710-4cc7-93f0-7e524e7ecb6e_iPhone-11-Pro-call-summary.png/1242x2688.png) - [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/21/da/0d/21da0da6-9d9c-f774-1e87-76ce22339264/cea0ed57-d02d-4a74-88ea-1dbce7c8c151_iPhone-11-Pro-caller-ID.png/1242x2688.png) - [Screenshot 5](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource114/v4/e4/93/cf/e493cf29-7e4e-6dec-7495-bdcc120c4a59/8af88937-2eef-4393-aac9-0abd624078fe_iPhone-11-Pro-recording-calls.png/1242x2688.png) ## ServiceM8 Phone Rating Breakdown in Australia - 5 stars: 52 (66%) - 4 stars: 18 (23%) - 3 stars: 2 (3%) - 2 stars: 3 (4%) - 1 stars: 4 (5%) ## ServiceM8 Phone Reviews in Australia ### ***-- "Sm8 phone" Love but wish was easy to see if another staff member picked up an incoming call rather than saying missed. -- schroedsbloke, 2024-05-23 ### ****- "Huge Upgrades with SM8 v12" Previous poor quality calls have been significantly upgraded and we no longer have issues. The ability for calls to be recorded and transcribed very accurately plus a summary of the call sent straight into relevant job cards has been a game changer for us … so glad we stuck with it for these much anticipated improvements -- Dani1989x, 2023-11-15 ### **--- "Great when it works" App is buggy. Calls are poor quality even when connected to wifi. -- drtttjkab, 2023-10-19 ### *---- "ServiceM8 phones" We have this system tried this last 3 weeks for our business, we have hard nothing but trouble! Poor call quality, not being able to use our own number for out going calls, computer ringing even when turned off, app on phone changes accepting calls to not accepting calls by itself. They try to help on chat but really have been unable to resolve any issues so far, the whole setup has cost me about $2500 with new phones and mobile plans changed as they won’t work with Telstra? Do you self a favour don’t even bother trying. -- Oasisair, 2022-09-09 ### **--- "Very Unstable" This app could have so much potential but is very buggy, I’ve been using it now since it first came out and calls constantly drop out and I’m having to recall customers multiple times, features seem to play up on it quite regularly. Service m8 is amazing, however the phone app needs much more work done to it. -- Elliott Mango, 2021-10-11 ### ***** "Brilliant" This has changed the way I do business and saves me hours each month. As a solo operator that is huge! Simple to set up and use with only the occasional drop out or bad connection (no more than I get with normal mobile service) and the ability to automate or streamline much of the booking process. Calls are recorded so you always have a record of what was said and can come back to info you may need to check. That is invaluable when doing admin on the road and during jobs. One feature that would be handy is the ability to add a call to an existing job instead of sending it to inbox. I often make calls to contacts not entered on the job card that I would like stored on the job anyway. Awesome app that I recommend to anyone running a business in an area with normal mobile reception coverage. Keep up the great work! -- Brynzlo, 2021-10-02 ### ***-- "Limited functionality" Once you sign up for SM8 phone, tapping the client phone number always opens this app. If your service is only 3G, this doesn’t work very well. Would be much more usable if we could choose whether to call a client from SM8 Phone or using the normal phone app. We live in a country town and more than half the time we don’t have solid data coverage. Would also be nice if it allowed admin app users to change settings, such as switching between on-call and message bank, etc. -- cpianto, 2021-04-26 ### ***** "Excellent" This takes m8 to the next level, really excellent. Just needs security and access permissions implemented ASAP for different staff levels. Well worth the wait. If your not using m8 yet or are on the fence not sure, my advice is do it. -- cre8web, 2020-12-15 [View all ServiceM8 Phone reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews) ## ServiceM8 Phone Discovered Keywords - m8 - servicem8 ## Apps Similar to ServiceM8 Phone - [Tradify - Quote & Invoice Tool](https://apptail.io/app/tradify-quote-invoice-tool-iLg/australia) - [Bridge Select](https://apptail.io/app/bridge-select-yln/australia) - [Simpro Mobile](https://apptail.io/app/simpro-mobile-LyN/australia) - [hipages for Business](https://apptail.io/app/hipages-for-business-NYQ/australia) - [Service Seeking for Business](https://apptail.io/app/service-seeking-for-business-gbR/australia) - [Oneflare for Business](https://apptail.io/app/oneflare-for-business-hbR/australia) - [maX by Reece Group](https://apptail.io/app/max-by-reece-group-ibR/australia) - [Voltex Electrical](https://apptail.io/app/voltex-electrical-Zurc/australia) - [FlatRateNOW Quoting](https://apptail.io/app/flatratenow-quoting-MpPe/australia) - [Tradelink](https://apptail.io/app/tradelink-zSDl/australia) ## ServiceM8 Phone Available In - [Australia](https://apptail.io/app/servicem8-phone-MyN/australia) - [United Kingdom](https://apptail.io/app/servicem8-phone-MyN/united-kingdom) - [United States](https://apptail.io/app/servicem8-phone-MyN/united-states) - [Canada](https://apptail.io/app/servicem8-phone-MyN/canada) - [South Africa](https://apptail.io/app/servicem8-phone-MyN/south-africa) - [New Zealand](https://apptail.io/app/servicem8-phone-MyN/new-zealand) - [Singapore](https://apptail.io/app/servicem8-phone-MyN/singapore) - [Philippines](https://apptail.io/app/servicem8-phone-MyN/philippines) --- ## About AppTail [AppTail](https://apptail.io) is a mobile app intelligence platform providing app analytics, ASO (App Store Optimization) tools, keyword tracking, competitor analysis, revenue estimates, and review monitoring for iOS App Store apps. 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