ServiceNow Agent - BlackBerry

BlackBerry Dynamics MAM

Published by: ServiceNow
Downloads
Revenue

Description

ServiceNow Mobile Agent for BlackBerry is designed to work specifically with BlackBerry Dynamics Secure Mobility Platform enterprise environments. BlackBerry certification is in progress.
ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​
With Mobile Agent you can:​
• Manage the work assigned to your teams​​
• Triage incidents and cases​​
• Act on approvals with swipe gestures and quick actions​​
• Complete work while offline​​
• Access the full issue details, activity stream, and related lists of records​​
• Optimize workflows with location, camera, and touchscreen hardware

NOTE: This app requires the ServiceNow Rome instance or later.
© 2024 ServiceNow, Inc. All Rights Reserved.​
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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User Rating
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Ratings History

ServiceNow Agent Reviews

App doesn’t stop us upload photos to tickets

FRP1020 on

United States

We can’t upload photos to tickets or files. We can’t delete all notifications requests. App is really bad

App crashing since upgrade to iOS14

nikkios14 on

United States

How soon can we expect a fix?

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App Info

Category
Business
Publisher
ServiceNow
Languages
Arabic, Czech, Dutch, English, Finnish, French, German, Hebrew (modern), Hungarian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Russian, Chinese, Spanish, Swedish, Thai, Chinese, Turkish
Recent release
19.0.0 (4 days ago )
Released on
Mar 21, 2020 (4 years ago )
Last Updated
6 days ago
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