ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.
The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs.
With Mobile Agent you can:
• Manage the work assigned to your teams
• Triage incidents and cases
• Act on approvals with swipe gestures and quick actions
• Complete work while offline
• Access the full issue details, activity stream, and related lists of records
• Optimize workflows with location, camera, and touchscreen hardware
NOTE: This app requires the ServiceNow Rome instance or later.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
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User Rating
4.44 out of 5
1,066 ratings
in United States
5 star
736
4 star
190
3 star
66
2 star
16
1 star
58
Ratings History
Reviews
Spellcheck is insane
There seems to be an issue with this app where spellcheck suggestions are automatically applied while I’m still typing. When you press space to accept the spelling correction, it forgets to move the cursor to the end of the world thus you insert a space into the middle of the word.
App Needs Its Own Notification Tones
The app is a great companion to the ServiceNow ticketing system. For on-call notifications it relies only the phone’s default notification tone which is problematic because it blends in with every other notification coming in on the phone. Otherwise, I’d give it 5 stars.
Great company!
Great company easy app to work with!
Info
Lots of good stuff
There needs to be an option to change the on-call person
The app is good overall. It’s a bit slow sometimes but it’s a huge database so I can’t blame the app. There needs to be an option to change the on-call person whenever we need to change the on-call person we have to load the site on a laptop or desktop computer.
Copy option
Unable to copy from breakfix. Would be nice to be able to copy the ticket number and send text for ticket number.
Very easy to use but one suggestion
I like using the app but it would be really helpful to be able to relate child/parent tickets. That would help so much!
Y I’ll mmmmiO
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Ok but would be great if could change the state
This app is ok to view service incidents for our company. But, with out the ability to change an incident state other then resolved it is almost useless for our service technicians. They are still stuck getting on a computer to show in progress or place an incident on hold.
Service Now
It is easy to use, the only thing is that I wish I could choose what types of ticket I need to see, it is all bundled into one.
I wish I could easily identify the notification on top of the icon, like right now is say 6, what does that indicate?