---
title: "SF311 - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "The official SF311 app for residents and visitors to San Francisco allows users to quickly and easily report quality of life issues by sending pictures, a brief description, and a map based location. "
---

# SF311 — United States

![SF311 App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple211/v4/da/4b/00/da4b0065-3220-76be-d63c-37c6cc6113da/AppIcon-0-0-1x_U007emarketing-0-8-0-85-220.png/434x0w.png)

**Developer:** [San Francisco 311](https://apptail.io/developer/san-francisco-311-gLqe)
**Category:** Utilities
**Rating:** 2.9/5 (42 ratings)
**Price:** Free
**Bundle ID:** com.connectedbits.sf311
**Store:** Apple App Store
**Country:** United States
**Version:** 6.4.29 (released 2025-11-24)
**Original Release:** 2013-07-23
**Languages:** English, Arabic, Finnish, French, Haitian, ke, Portuguese, Russian, Chinese, Somali, Spanish, Vietnamese

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id666635420)
**AppTail Page:** [https://apptail.io/app/sf311-gHxb/united-states](https://apptail.io/app/sf311-gHxb/united-states)

## SF311 Description
The official SF311 app for residents and visitors to San Francisco allows users to quickly and easily report quality of life issues by sending pictures, a brief description, and a map based location. Whether reporting issues such as graffiti, potholes, or street cleaning, the app will route requests directly to the appropriate servicing agency for quicker response time. The user can view the status of the case in the app and receive a notification of its completion.

## SF311 Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/06/b5/3f/06b53f1a-20e3-bcf6-f69f-c0a6460220fa/d58606e7-279e-4bb7-8849-d323b4fcd047_IMG_7063.PNG/1242x2688.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/3f/58/20/3f5820f4-b4dc-4fe8-f527-d24ccac12257/69915626-ef55-4916-8199-bcabaa527765_IMG_7064.PNG/1242x2688.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource116/v4/76/74/b5/7674b5f8-d6b5-8f87-91f0-678dc3aa5ef5/8c1f3e34-cfc0-406f-8c32-56e9c6e17301_IMG_7065.PNG/1242x2688.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource126/v4/d7/fb/5b/d7fb5ba0-84d3-a898-b257-a61a6cfe6863/2b7dbd35-3a71-4b1a-b73d-554ab3112c2d_IMG_7066.PNG/1242x2688.png)

## SF311 Rating Breakdown in United States
- 5 stars: 17 (40%)
- 4 stars: 1 (2%)
- 3 stars: 2 (5%)
- 2 stars: 4 (10%)
- 1 stars: 18 (43%)

## SF311 Reviews in United States

### *---- "Too bad"
This app has become an exercise in futility. Deleted after several years.
-- Biff105, 2024-08-26

### ***** "Best way to feel helpful"
The city has a lot of cleanup after the pandemic. This is the best way to be a productive citizen and report things should be addressed. It’s easy to use and has made my walks around town somehow more productive and less hopeless.
-- Jabpim, 2024-08-26

### *---- "HORRIBLE APP"
NEVER WORKS AND CRASHES 24/7!!!!
-- Supergirl69, 2024-07-09

### *---- "Dont provide contact info"
Once a user provides contact into and submits requests. Requests never get opened and stay as submitted. Also there is no way to report anonymously because after after signing out because uninstalling when you hit get started the app automatically signs a user back in.
-- jFurii, 2024-06-01

### **--- "Only could do 5 posts, cannot do more than 5 posts"
I submitted 6th post twice, but the post disappeared at second morning. Please fix the problem.
-- Bdhsjdvjs, 2024-05-23

### ***** "Resident of SF? Get this app."
Takes seconds to report graffiti or trash in street. Frustrating that DPW and others don’t actually close all requests but at least it’s sending data where the problem areas are.
-- Jobriant11, 2024-03-12

### **--- "New app is a step back"
Loses about 1/3 reports I submit. Location manager wirse
-- Fredsonos, 2023-08-13

### *---- "Why bother, the city does nothing"
Lately, none of the items submitted are even initially addressed until 3 or more days after the complaint.  What’s the point?  Who on earth manages the requests?  Homeless person shooting up, blocking a fire exit, blocking the entire sidewalk with their junk…. City responds 3 DAYS LATER!!!!! Junk truck parked in front of my home with all its crap for 3 days and doesn’t move….. city has yet to respond 3 days later…. And it has yet to move!!!!!  what a joke, this app is nothing more than a waste of storage on my phone with the way in which this city pretends to respond.
-- Voviva99, 2023-07-03

### ***-- "Does the job, could be more efficient"
Workflow and UI can be streamlined but it does the job. My main use case is asking for local full garbage cans to get emptied. Good to see a new version, but pls do a bit of user testing and you’ll observe users (like me) feeling frustrated about entering the same info several times. Also would be good to have a history cos it’s the same ol’ garbage can most of the time :)
-- Rickschmoo, 2023-07-01

### *---- "The Update Is Not Good"
It has all my reports is some crazy order, such as 3 years old are showing up. And for recent reports, only the closed ones are displayed. As of yesterday I had some open reports, and they aren’t listed. Since the departments say they close a report when they take no action, it is important to see open and closed reports, with the newest one listed first
-- BruceW20115555, 2023-04-30

### ***** "Excellent app"
This app works! I use it regularly to report all kinds of dumping in my beautiful, but dirty, SF. 

Sometimes I’ll post 4, 5 or more cases on a morning dig walk.  I use it for big and small dumping, human waste, and needles. I’ve found my cases are closed anywhere between few to 48 hours. 

Not only does it make streets cleaner, It allows me to take action instead blaming others. 

It helps promote a culture of clean.
-- AudNew, 2022-10-28

### *---- "Broken with iOS 16"
Ok, not great, when it worked.
-- davidbakerfaia, 2022-09-19

### *---- "Useless app as much as city authorities"
They don’t respond on requests and it’s seems nobody cares about what’s going on
-- Stanislav-Dnepr, 2022-09-07

### *---- "Don’t Bother"
App worked fairly well until about 3 months ago. Now requests are submitted and no action is taken on them - not just a long latency period - NOTHING is done.

The Location services “feature” in the app is extremely buggy and the developers do not care. They say it works. It does not work properly.

My advice is not to bother with this App - no need to have it taking up space on your mobile device since it is USELESS.
-- SFPhotog94114, 2021-10-23

### ***-- "Does the job"
Would be nice to have the ability to update or cancel a request through the app.
-- scissor415, 2021-09-22

### *---- "Slow and sucky but oh well"
It takes a couple months and half a dozen requests for them to finally respond, but oh well what do you expect from the City of SF?
-- Dan at NAL, 2021-01-28

### *---- "311 app needs a fix"
Sometimes I take a photo of something to report and send a 311 message later.
Whenever trying to set the location if you’re not at a specific location of the problem you cannot enter the correct address?? It keeps defaulting to wherever you are at the moment.
-- DJSFO, 2020-11-14

### ***** "Great app for contributing to your community"
San Francisco’s city and county government tracks the time it takes to respond to 311 requests and they are often the only way the city knows that something is wrong. I have been pleasantly surprised a number of times when I have reported overflowing city trash cans and they have been quickly cleaned up. The whole 311 process could use some user experience cleanup as it is often confusing to figure out which category of issue to file. But at least the city is tracking it and the data is public so others can hold the city accountable for providing appropriate services. I would even go so far as to say that using this app (or calling 311) is a great way to contribute to your community.
-- willbarkis, 2020-11-01

### *---- "Useless"
They never do anything when you open a complaint other then close it as invalid and tell you to call the police. Don’t waste your time downloading the app or reporting an issue.
-- GingerBradManCA, 2020-10-18

### *---- "Crashing on iOS14"
Since the new iOS it crashes every single time you open it. I can’t give it a good rating because I literally can’t use it.
-- abstractedaway, 2020-09-29

[View all SF311 reviews and detailed analytics on AppTail](https://apptail.io/account/signup?utm_campaign=ai-crawl&utm_content=reviews)



## SF311 Discovered Keywords
- sf311

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## SF311 Available In
- [United States](https://apptail.io/app/sf311-gHxb/united-states)
- [Armenia](https://apptail.io/app/sf311-gHxb/armenia)
- [Argentina](https://apptail.io/app/sf311-gHxb/argentina)
- [Austria](https://apptail.io/app/sf311-gHxb/austria)
- [Australia](https://apptail.io/app/sf311-gHxb/australia)
- [Azerbaijan](https://apptail.io/app/sf311-gHxb/azerbaijan)
- [Belgium](https://apptail.io/app/sf311-gHxb/belgium)
- [Brazil](https://apptail.io/app/sf311-gHxb/brazil)
- [Belarus](https://apptail.io/app/sf311-gHxb/belarus)
- [Canada](https://apptail.io/app/sf311-gHxb/canada)
- [Switzerland](https://apptail.io/app/sf311-gHxb/switzerland)
- [Chile](https://apptail.io/app/sf311-gHxb/chile)
- [China](https://apptail.io/app/sf311-gHxb/china)
- [Colombia](https://apptail.io/app/sf311-gHxb/colombia)
- [Cyprus](https://apptail.io/app/sf311-gHxb/cyprus)
- [Czechia](https://apptail.io/app/sf311-gHxb/czechia)
- [Germany](https://apptail.io/app/sf311-gHxb/germany)
- [Denmark](https://apptail.io/app/sf311-gHxb/denmark)
- [Dominican Republic](https://apptail.io/app/sf311-gHxb/dominican-republic)
- [Algeria](https://apptail.io/app/sf311-gHxb/algeria)
- [Ecuador](https://apptail.io/app/sf311-gHxb/ecuador)
- [Egypt](https://apptail.io/app/sf311-gHxb/egypt)
- [Spain](https://apptail.io/app/sf311-gHxb/spain)
- [Finland](https://apptail.io/app/sf311-gHxb/finland)
- [France](https://apptail.io/app/sf311-gHxb/france)
- [United Kingdom](https://apptail.io/app/sf311-gHxb/united-kingdom)
- [Greece](https://apptail.io/app/sf311-gHxb/greece)
- [Hong Kong SAR China](https://apptail.io/app/sf311-gHxb/hong-kong)
- [Croatia](https://apptail.io/app/sf311-gHxb/croatia)
- [Hungary](https://apptail.io/app/sf311-gHxb/hungary)
- [Ireland](https://apptail.io/app/sf311-gHxb/ireland)
- [Israel](https://apptail.io/app/sf311-gHxb/israel)
- [India](https://apptail.io/app/sf311-gHxb/india)
- [Italy](https://apptail.io/app/sf311-gHxb/italy)
- [Japan](https://apptail.io/app/sf311-gHxb/japan)
- [South Korea](https://apptail.io/app/sf311-gHxb/south-korea)
- [Kuwait](https://apptail.io/app/sf311-gHxb/kuwait)
- [Kazakhstan](https://apptail.io/app/sf311-gHxb/kazakhstan)
- [Lebanon](https://apptail.io/app/sf311-gHxb/lebanon)
- [Mexico](https://apptail.io/app/sf311-gHxb/mexico)
- [Malaysia](https://apptail.io/app/sf311-gHxb/malaysia)
- [Nigeria](https://apptail.io/app/sf311-gHxb/nigeria)
- [Netherlands](https://apptail.io/app/sf311-gHxb/netherlands)
- [Norway](https://apptail.io/app/sf311-gHxb/norway)
- [Nepal](https://apptail.io/app/sf311-gHxb/nepal)
- [New Zealand](https://apptail.io/app/sf311-gHxb/new-zealand)
- [Peru](https://apptail.io/app/sf311-gHxb/peru)
- [Philippines](https://apptail.io/app/sf311-gHxb/philippines)
- [Poland](https://apptail.io/app/sf311-gHxb/poland)
- [Portugal](https://apptail.io/app/sf311-gHxb/portugal)
- [Romania](https://apptail.io/app/sf311-gHxb/romania)
- [Russia](https://apptail.io/app/sf311-gHxb/russia)
- [Saudi Arabia](https://apptail.io/app/sf311-gHxb/saudi-arabia)
- [Sweden](https://apptail.io/app/sf311-gHxb/sweden)
- [Singapore](https://apptail.io/app/sf311-gHxb/singapore)
- [Slovenia](https://apptail.io/app/sf311-gHxb/slovenia)
- [Thailand](https://apptail.io/app/sf311-gHxb/thailand)
- [Taiwan](https://apptail.io/app/sf311-gHxb/taiwan)
- [Ukraine](https://apptail.io/app/sf311-gHxb/ukraine)
- [Vietnam](https://apptail.io/app/sf311-gHxb/vietnam)
- [United Arab Emirates](https://apptail.io/app/sf311-gHxb/united-arab-emirates)
- [South Africa](https://apptail.io/app/sf311-gHxb/south-africa)

---

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