SimplyGo - Reviews, Revenue and Downloads - Apple App Store

Description

Formerly the “TL SimplyGo app”, the SimplyGo app integrates the key card-related features from the EZ-Link app and aims to provide commuters with a seamless experience for their transit ticketing needs and card-related services.

Some key features of the SimplyGo app include:
- View travel transaction history and expenditure of yourself and your loved ones, up to the last 180 days
- Receive alerts on low card balance* [NEW]
- Receive push notifications on your trip fares^
- Top up on-the-go for cards* added to your account
- Block lost travel card* and transfer value to new card [NEW]
- Submit and view transit claims status
- Apply/replace Concession card & purchase concession pass for SimplyGo Concession cards
- View Non-Transit Area (NTA) transactions* [NEW]
- Pay penalty fees
- View and redeem electronic Public Transport Vouchers to your added SimplyGo travel cards and stored value travel cards

*Only applicable to SimplyGo EZ-Link & Concession cards^Applicable to contactless bank cards and SimplyGo EZ-Link & Concession cards

On top of the above, you can also enjoy the following:

Customisable homepage to facilitate access to your preferred functions
Plan your journey using the “Journey Planner” and save your preferred routes and locations
Check out the bus routes, fares, estimated travel time and bus arrival timing using the “Travel Guide”

Website: www.simplygo.com.sg

Thank you for using the rebranded SimplyGo app.

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Screenshots

User Rating

4.66 out of 5

11,547 ratings in Singapore

5 star

9,322

4 star

1,413

3 star

311

2 star

1 star

429

Ratings History

Reviews

Simply Go travel cards

Nice and convenient Easy to top up Can view easily the balance Can track the daily journey.

Cannot top up EZ-Link card

I am getting error 16 when trying to top up other EZ-Link card. Already 2 days I keep trying with no luck. Very disappointing.

Love it

Love this app. Easy to manage our ezlink

Ease of convenience, but more to improve

This application has brought good convenience however, the interface can be better improve in its reliability and functionality. For example, the reader cannot show the remaining balance for the EZ-Link holder. Not every old folks are tech savvy to use the application to track their balances. For example, include languages such as Chinese. The refund claim option does not seem to be working. It is unfair for users to be charge extra and not be able to lodge a complain. Understand that we are moving forward to digitalise, however please solve the reliability of this application first. Hear more feedback from the ground before implementing these systems.

Top-up of my EZ-link Concession

I had been experiencing lots of issues with the EZ-link up since trying to update & manage add new bank card since last week. Have called up EZ-link hotline & my bank to troubleshoot my top-up issues. I had deleted & restored both EZ-link & mobile bank apps but still unable to resolve the issue. As of now, I have emailed & sent screenshots to EZlink & Bank. EZ-link says this might take 2-3 days to resolve. After being sent on a roller coaster ride, I have decided to download the SIMPLYGO App & try the top-up process. So here is the solution: I did not try this earlier because your customer service officer had mentioned that it doesn’t matter whether you are using the EZ-llink or SimplyGo App cos you are in the midst of a merger. Both will work just as well. Having been told it could be due to the IOS update issue, a manual digital token not deleted etc. etc. The problem lies with the EZ-link App. This has caused much inconvenience to me as a result of time wasted trying to settle this issue. This is my feedback in case you encounter future difficulties from other customers. Your customers would prefer a more immediate solution to their problems instead of having to self diagnose.

Balance reminder

It will be good if there is a reminder when then balance become lower than the entry requirement. E.g $3

Lousy and sad app. Hopelessly Illogical.

Add an EZ LINK card and the value somehow remains the same forever..... Even when you top up (I used EZLINK app to top up because SimplyGo was going nowhere) AND then I scanned the card using this app for details. Within this app, the same card shows 2 different values. Hopeless. I thought EZLINK app was bad. This is far worse. Conversely, the NETS app while still weak is so much better ans logical.

Top Up

I am not tech savvy but this app I know how to top up and review my trip fares. ☺️

Can’t see balance if simplygo ez link card

Suddenly can’t see the balance of my Simply go ez link card from the app…even after the latest update. This is very inconvenient as I can’t see the balance from the machine at the gantry too.

The Current Trip Details Page

The current card is shown as a large piece occupying precious screen real estate, the worst part is the card will flash on and off as we scroll the page of trip details. IMHO, that card can be simply set as a text information fixed on a header and leave it there without all the flashing on/off.

Store Rankings

Ranking History

Category Rankings

Chart	Category	Rank
Top Free	Singapore Travel	9
Top Free	Malaysia Travel	67
Top Free	Singapore	72
Top Free	Philippines Travel	91
Top Free	Indonesia Travel	129

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