---
title: "Small Door - Reviews, Revenue and Downloads in United States | Apple App Store"
description: "Small Door is reimagining the veterinary experience, with a membership model that delivers exceptional care, transparency, and tech-enabled convenience.  Small Door’s mobile app makes it easy to manag"
---

# Small Door — United States
> Veterinary care reimagined

![Small Door App Icon](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/bf/a2/dd/bfa2dd22-1fab-b96e-fdbc-934e79305216/AppIcon-0-0-1x_U007ephone-0-1-85-220.jpeg/434x0w.png)

**Developer:** [Small Door](https://apptail.io/developer/small-door-yQcb)
**Category:** Medical
**Rating:** 4.9/5 (2,315 ratings)
**Price:** Free
**Bundle ID:** com.smalldoorvet.smalldoor
**Store:** Apple App Store
**Country:** United States
**Version:** 5.17.12 (released 2026-03-03)
**Original Release:** 2019-10-24
**Languages:** English

**App Store Link:** [Download on Apple App Store](https://apps.apple.com/us/app/app/id1479720592)
**AppTail Page:** [https://apptail.io/app/small-door-sKwb/united-states](https://apptail.io/app/small-door-sKwb/united-states)

## Small Door Description
Small Door is reimagining the veterinary experience, with a membership model that delivers exceptional care, transparency, and tech-enabled convenience.

Small Door’s mobile app makes it easy to manage your pet’s care with features including:
- 24/7 access to veterinary telemedicine
- Booking and managing appointments through the app
- Requesting prescriptions
- Accessing vaccination records and invoices

Now open in multiple locations in NYC and expanding to Boston and Washington D.C., we are committed to building a better veterinary care experience for pets, pet parents, and the veterinary staff who care for them.

To learn more or to join Small Door, find us at www.smalldoorvet.com.

## Small Door Screenshots
- [Screenshot 1](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ba/fe/b9/bafeb974-78df-e89c-43c8-769c59a0f93d/aecfc5a2-31f2-4f06-bebc-2f7a1cefc18b_2023_09_SmallDoor_AppStoreScreens_iOS_6.5Display_Portrait_Slide2.jpg/1284x2778.png)
- [Screenshot 2](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/ca/0e/1b/ca0e1b93-284d-d88a-8b10-8ea933edc651/9b61dcb3-2bf9-4161-bb3f-9c4f02694f1f_2023_09_SmallDoor_AppStoreScreens_iOS_6.5Display_Portrait_Slide4.jpg/1284x2778.png)
- [Screenshot 3](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource211/v4/4f/cf/a2/4fcfa201-96c1-1313-bcef-4e25c8dbe14d/bb27b23c-d12b-41ce-a5a1-387277c12cce_2023_09_SmallDoor_AppStoreScreens_iOS_6.5Display_Portrait_Slide5.jpg/1284x2778.png)
- [Screenshot 4](https://is1-ssl.mzstatic.com/image/thumb/PurpleSource221/v4/e7/ff/c6/e7ffc61c-1fcd-5741-0811-51d5d247d438/945cc99e-8d4c-4c5a-aecd-02328b1f1c64_2023_09_SmallDoor_AppStoreScreens_iOS_6.5Display_Portrait_Slide7.jpg/1284x2778.png)

## Small Door Rating Breakdown in United States
- 5 stars: 2,201 (95%)
- 4 stars: 48 (2%)
- 3 stars: 19 (1%)
- 2 stars: 6 (0%)
- 1 stars: 41 (2%)

## Small Door Reviews in United States

### *---- "Just bad."
Extremely bad vet experience. Never again.
-- Hshmhshm, 2024-11-14

### *---- "Rude, unresponsive, and only cares about money"
I really believed Small Doors advertising about trying to make vet care simpler and easier. And the idea of having virtual messaging was attractive. However, once you join, they are unresponsive and rude. Since being acquired, they don’t staff their customer service and there’s long wait times. They refuse to cancel memberships and won’t let you delete your data. 

I’m so disappointed because what they could offer would be amazing, but it’s clear they don’t care.
-- DCSpaniel, 2024-09-26

### *---- "24/7 telehealth is a complete lie"
Listed help email is a false email address. This place will just take your money and actually you can't even see bloodwork result. They either gatekeep the information or they completely forge of any document. At an ER, we requested to share the bloodwork result to avoid paying $1000 again as that's what small door charges every time you go in with membership. They refuse to share the result and their telehealth is completely nonexistent when needed
-- Sansa Lannister, 2024-08-07

### *---- "Worst app ever"
There is no way to cancel the auto renewal on the app… you have to write and message to cancel your subscription, even after your poor pet has DIED. Despite two requests to cancel my autorenew subscription and a third request through the chat feature, I give up. No one at SD ever responds. SO frustrating.
-- Bereaved pet owner, 2024-05-20

### *---- "cant make appointment via app"
always stuck in page location selection. It’s happens regardless devices im using( tried with three different devices already). It’s been a long time, thus every time I have to make a phone call to get an time slot for my visit….
-- sndjccnd, 2024-04-17

### ***** "Friendly"
Boomer is very leery of any vet but he seems to be very comfortable with everyone at the Springvalley location - very automated and very competent folks from the front desk to all the people supporting the Doc.

Very nice!
-- boomerthedog, 2024-03-22

### **--- "They charge for membership for a dead pet"
Small Door keeps charging me for membership for my cat who passed away a month ago. I've been with Small Door for a few years, and I DO NOT recommend it. I gave them the benefit of the doubt multiple times, but they kept failing.

The only pros:
1. They relatively quickly react to various paper requests (travel, vaccination, etc.).
2. They allow me to stay in the same room with my stressed cats to calm them down while they are taking their annual bloodwork. That's the only reason I kept paying for membership, as it was important for me to reduce my pet's stress whenever possible.

Cons:
1. Their diagnostic methods are questionable and seem unprofessional.
– They diagnosed one of my Maine Coons with arthritis without even performing an X-ray. While the complaints - lack of activity, sensitive back - can suggest arthritis, they can also be indicative of other health issues. So, a thorough physical examination, followed by diagnostic tests such as X-rays/ultrasound, is necessary to confirm a diagnosis. They didn't recommend or insist on any of that. Even after I explicitly told them that I don't care how much it costs, if it helps my cats stay healthy, I am happy to pay for it.
– A professional vet doctor knows the importance of a cardiology check-up (echocardiogram, an ECG) before dental cleaning and any procedures that require general anesthesia. Especially for breeds that are predisposed to heart diseases (like Maine Coons). Doctors at Small Door seem to not care. They never mentioned or recommended it for my cats. I am not even sure that they have an in-house anesthesiologist to monitor a pet.
– Again, a professional vet doctor understands the importance of abdominal ultrasound once per 1-2 years. Many serious issues and tumors can't be detected at early stages without it. Doctors at Small Door seem to not care.

2. One of my cats (the one they diagnosed with “arthritis”) suddenly died. In less than a minute, without any visible reason. Three months before that, I did an annual check-up at Small Door - bloodwork & urinalysis, physical exam. The doctor said, that everything including tests looked great, no issues were found, and the only thing they recommend is dental cleaning.

3. After my cat suddenly passed away, I messaged Small Door, sent them papers from the emergency room, and asked them to cancel the membership for her. They said they will do that. They lied. A month later, I noticed that they keep charging me for the membership for two cats.

4. I
-- Nmrmdv, 2024-02-29

### ***** "Love Small Door but not the “refer a friend” app notifications"
My dog had surgery yesterday at SD and, honestly, I have zero complaints. They have been amazing in all aspects during this first year of his life. However, since yesterday I have received countless “refer a friend” notifications from the app.  I don’t know if it’s a glitch or what but, Lordy, is it annoying!
-- JanelDC, 2024-02-22

### **--- "Picture function fails"
When I was trying to add a pet and get an appointment, it prompted me to take a picture, but as soon as I did that the app shut down, and all progress of adding the pet was lost. I tried several times and thought maybe my iPhone was at fault, then I tried with my husband’s android, it had the same issue. Eventually I realized I didn’t have to take a picture, but that was very frustrating and I lost the available time slots during the process.
-- 貓頭鷹竇, 2023-07-01

### ***** "Great app for a great vet"
The app is very easy to use, and the vet is super responsive. Enjoying the whole experience so far!
-- mayammmaya, 2023-06-21

[View all Small Door reviews and detailed analytics on AppTail](https://app.apptail.io/signup?utm_campaign=ai-crawl&utm_content=reviews)



## Small Door Discovered Keywords
- small door

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## Small Door Available In
- [United States](https://apptail.io/app/small-door-sKwb/united-states)
- [Canada](https://apptail.io/app/small-door-sKwb/canada)
- [United Kingdom](https://apptail.io/app/small-door-sKwb/united-kingdom)

---

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